Tiffany Orton
2013 W. Campbell Road Apt 236
Garland, Texas75044
469.693.7099
EDUCATION TexasA&MUniversityCollege Station, TX
B.A. History, German minor GPR: 3.0
EXPERIENCE
Ascendix Technologies
April 2007 to Present Quality Assurance Analyst
Testing of Sage CRM and Microsoft CRM system modifications for Real Estate and Financial Clients
Assist Clients with any ongoing support issues
Mercer HR Services
January 2006 to April 2007 Client Services Analyst - (Health and Welfare and Defined Benefits) Dallas, TX
Process Death Claim forms for Life Insurance and AD&D insurance. Work with MetLife and UNUM on claims and all necessary data. Verify AD&D amounts and whether or not benefit is applicable. Send out notification to beneficiary of the benefit and how to file a proper claim. Also offer additional assistance with their portion.
Use Benefits Workstation for storage and reference of health benefits and pension information
Use Infomaker 9.0, Data Junction Map Designer, Cognos Reporting, Scheduling and Batch Processing, MS Access, and MS Excel for data querying and analysis as well as processing files such as HR Import files and Payroll Files
SQL Experience. Modifying base queries, creating SQL queries, use to pull data, analysis data, pull statistics, and for trouble-shooting, as well as update queries.
Extensive work with Conexis updates for Retirees and Leave of Absence Employees.
Create adjustments to pay and billing for LOA Employees. Updating database for billing waiver/benefit waiver due to provisions and LOA status (LTD). Track FMLA dates to update costs and benefit changes.
Use Siebel Case Management for documentation of issues from participant services representatives as well as for client communications
Led web-based training for Client Siebel Case Management using MeetingPlace
Process and peered accrued benefit calculations and projections for participants and executives
Process payment initiation and payment changes for participants
Work with client Trust department regarding any payment changes or initiation
Prepare premium reports and billing reports
Assisted in leading internal team meetings as well as client conference calls
Created tracking system for any pending calculations due to data questions
Controlled billing changes for retirees using access to the Conexis website
Mercer HR Services
June 2005 to December 2005 Participant Services Representative – (Health and Welfare)
Assist employees for clients in benefit enrollment
Assist client employees in benefit questions and issues
Worked with local human resources offices and carrier offices to assist employees
Worked with carriers to process immediate updates for employees
Trained new participant service representatives
Documented all phone calls using ResolveIt software
Monitored and assisted in resolution of other representatives’ ResolveIt issues
Processed ad hoc reports requested for clients using programs such as MS Excel and MS Word
ADDITIONAL SKILLS
Very detail oriented and analytical
Strong Math background
Grammar and punctuation perfectionist
*References available upon request