Procedure / PCS-SOP-07
Revision: 1.3
Issue Date: 04/30/12
Revision Date: 09/18/15
Scope: / PCS of Massachusetts, LLCoperates under the R2 hierarchy of reuse before recycling when processing electronic equipment and components.PCS of Massachusetts, LLCfollows the guidelines in Provision 2 Subsections (a)(1) and (a)(2) of the “R2: 2013 Standard.” All electronic equipment and components are evaluated for possible reuse, resale or repair/refurbishment before they are allowed to enter any recycling process at our facility. Electronic equipment and components that are valid to be reused, resold or repaired/refurbished are processed while following the guidelines setup by Provisions 6, 7 and 12 of the R2: 2013 Standard to ensure accountability. Equipment and components that do not meet these guidelines,or have reached their end-of-life, are processed for recycling. This Plan has been implemented to verify the accuracy oftest methods for all types of testing and evaluations, including those for non-functioning equipment, R2/Ready for Repair, testing equipment (e.g.,calibration)and maintain records ofeffective testing methods, equipment andresults.
Responsibility: / It is the responsibility of the Management Representative (MR) to insure the effective implementation of this procedure.
The President is responsible for the oversightof training and that these requirements are fully implemented and effective. Employee qualifications/training assessment requirements are detailed on PCS-F06.
Quality Assurance Plan/Policy / PCS of Massachusetts, LLC assures the quality of its testing methods by in-process and final inspections of all equipment before shipping.
It is PCS of Massachusetts, LLC’s policy to provide its customers with reusable equipment that meets customer expectations through complete disclosure of any defects, cosmetic or operational, prior to sale. In the event that the product sold does not meet customer expectations or is damaged during shipping, the customer can return the product following PCS of Massachusetts, LLC’s Product Return Policy.
Tested forFull Functions, R2/Ready for Reuse:
Tested for Key Functions, R2/Ready for Resale:
Evaluated Non-Functioning, R2/Ready for Repair: / PCS of Massachusetts, LLCdoes notallow equipment or componentsto besold or donatedfor reuse ifcontrary to commercial agreementswith those from whom the equipment orcomponents were received.
Shipping documents shall include the identification of each separate shipment as:
- Tested for Full Functions, R2/Ready for Reuse
- Tested for Key Functions, R2/Ready for Resale
- Evaluated and Non-Functioning, R2/Ready for Repair
Equipment which does not meet the above standard for reuse will then have their components evaluated in the same matter with usable components retained. Key functions are made up of primary and secondary functions. If the primary function is not working as originally intended, then the secondary function must be fully working in accordance with the buyer’s intention for reuse, which must be clearly documented and understood by the recycler.
If the primary function is fully operational, any secondary functions that are not working properly are to be documented and clearly communicated to the buyer.
Equipment which does not meet the above standards will have their components evaluated in the same matter with usable components retained and the remained designated as either Evaluated and Non-Functioning, R2/Ready for Repair, or for recycling with all residual FMs being processed according to our FM Plan (PCS-SOP-06) which follows the guidelines of Provision 6 subsection of the R2: 2013 Standard. In the event in-house refurbishment or repair is not performed, PCS of Massachusetts, LLCwill identify the shipped equipment as “Evaluated and Non-Functioning, R2/Ready for Repair”. PCS of Massachusetts, LLCassures that all recipients of this type of equipment are qualified to manage all equipment and components containing FMs and residual FMs resulting from repair and refurbishing activities.
Materials passing Repair/Reuse/Resale criteria and containing memory devices shall be wiped according to the PCS-SOP-02 Data Destruction Procedure and shall be labeled, packaged and stored properly.
Tested andFull
Em E EEE End User/Vendor Recipients
Electronic equipment and components that meet our standard for reuse, resale or repair are then made available to vendors and end-users. All items are entered into our inventory control program which allows us to advertise them through several marketing vehicles until they are sold. Records are kept which identify sales and shipments of equipment and components according to the guidelines of Provisions 7 and 12 of the R2: 2013 Standard.
End-of-Life Equipment and Components / Electronic equipment and components which cannot be reused or resold due to physical damage, can not be cost effectively repaired, or have no remaining application in today’s work and home environments are processed for recycling. Some of the equipment that is processed is recycled and transported to downstream vendors that direct them to properly-equipped materials recovery facilities per our Focus Material Plan (PCS-SOP-06).
Product Return Policy: / A 30 day warranty/return for any equipment/components sold as Tested and Full Functions, R2/Ready for Reuse and Tested for Key Functions, R2/Ready for Resale will be honored for full refund. The VP is responsible for handling all calls/emails and RMA’s on returns as well as implementing the processing for all returns, product retesting and certification (where applicable). Returns are documented on Order Detail Page printed off of e-Bay. Any related corrective actions are followed as stated in PCS-P04 and documented on the corrective action report, PCS-F04a. Any applicable refunds and credits are handled by the VP.
Material categories not listed below in Appendix A shall have key functionality testing completed, as appropriate to the type of material.
Material not passing key functionality testing may be:
- Refurbished until it passes key functionality testing,
- Harvested for parts,
- Sold as is if R2 requirements/exceptions are met
- Sent to PCS of Massachusetts, LLC’s approved downstream vendor for recycling
Appendix A
Quality Assurance Plan and Testing Methods
Reuse material shall complete key functionality testing and cosmetic evaluation as outlined below, unless testing is not possible or R2 exceptions are met.
Computing Equipment / Functionality Tests / Test Results / Cosmetic EvaluationsCentral Processing
Units (CPUs),
including Desk Top
PCs, Servers / Power on self-test (POST)1
Switching on the computer and successfully completing the boot up process. This will confirm that the principal hardware is working, including power supply and hard drive.
- A working monitor would need to be used if none present.
- Ensure that cooling fans are functioning.
Computer should respond to keyboard and mouse input.
Cooling fans should operate normally. / No gouges, nicks, scratches, plastics discoloration, or cracks in plastics. No broken buttons, all USB ports must be functioning, Power cord must be free of exposed or frayed wires or cuts in plastic coating. Major cosmetic defects would be a presence of any of the above.
Desk Phones, / Power on self-test, Good Screen Fully Functioning Buttons, Factory Reset / Phone Reboot, All Previous Data No Longer Exists / No gouges, nicks, scratches, plastics discoloration, or cracks in plastics. No broken buttons
Screen must be free of spots, scratches or burned pixels, discoloration and dim screen.
Network Equipment / Power on self-test, Factory Reset when possible, remove flash memory, hard drives, insert new purchased hard drive / No error or error lights on display screen, / Minimal gauges, nicks, scratches, plastics discoloration, or cracks in plastics. No broken buttons
Screen must be free of spots, scratches or burned pixels, discoloration and dim screen.
Laptops/notebooks / Power on self-test (POST)2
Switching on the laptop and successfully completing the boot up process. This will confirm that the principal hardware is working, including power supply and hard drive.
- Test screen
- Test battery functionality
- Ensure the display is fully functional
- Ensure cooling fan(s) is functional
Laptop should respond to keyboard and mouse input.
Display turns on during boot up. Image should be clear and colors contrast and brightness correct with no screen burned images, scratches or cracks (see also below for display devices).
Laptop Battery able to retain a minimum of 1 to 3 hours of run time; or battery tested to determine the Full Charge Capacity in watt-hours also with a minimum of 1 hour remaining, or tested using a battery tester. / No gouges, nicks, scratches, plastics discoloration, or cracks in plastics. No broken buttons, all USB ports must be functioning. Screen must be free of spots, scratches or burned pixels, discoloration and dim screen. Keyboard must not be worn or missing any keys, battery must be performing at 1-3 hours. Power cord must be free of exposed or frayed wires or cuts in plastic coating. Major cosmetic defects would be a presence of any of the above.
Keyboards / Connect to computer and ensure they successfully interface.
Test keys for functionality. / Computer should respond to keyboard input.
Keyboard should have no missing or non-functioning keys. / No worn or missing keys. Major cosmetic defects would be a presence of any of the above.
Ram and/or Processor Chips / Installing them in working units and then employing a software utility. Some examples of software utilities are:
•Linux MEMTEST: software utility that verifies operating specifications RAM chips
•Linux PRIME95: software utility that verifies operating specifications of processor chips / RAM must properly be able to store memory.
Processor Chips: all commands and processes of the CPU must be operating, as they are initiated by the chip
/ No scratches gouges, nicks or cracks. Major cosmetic defects would be a presence of any of the above.
Mice / Assess mouse casing, cable and parts.
Plug into computer or laptop to assess functionality. / Mouse should have all parts present (e.g., the roller ball).
Computer should respond to mouse input. Visible cursor on screen should not judder. / No scratches gouges, nicks or cracks in plastic. Power cord (if applicable) must not have any broken wire, plastic or exposed/frayed wires. Major cosmetic defects would be a presence of any of the above.
Cables and Power cords / Assess cable insulation and inspect plugs. / Cabling and plugs should
be complete and free of
damage, e.g., has no cracked
insulation / Must not have any broken wire, plastic or exposed/frayed wires. Major cosmetic defects would be a presence of any of the above.
Display Devices / Plug in display and test the picture quality for pixels, color, contrast and brightness.
Software based diagnostic testing for display devices are readily available on line, and should be used if needed. Visual inspection for screen burn,
blemish or “image persistence” (flat screens), scratches or other damage to screen or housing.
Cabling should be inspected and present. / Display devices The picture should not be fuzzy, or have damaged pixels, or be too dark. LCD backlights should all function. Colors, brightness, hue and straightness of lines should be considered.
The software diagnostic test (if needed) should be positive.
Cabling should free from damage. / No spots, scratches, discoloration, burned pixels or dim screen. Power cord must be free of exposed or frayed wires or cuts in plastic coating. Major cosmetic defects would be a presence of any of the above.
Laser and Ink Jet Printers / A test page can be successfully printed. This can be standalone but also from a computer or local area network to assess connectivity.
For inkjet printers, check that the ink heads are not clogged with dry ink. / Printers should successfully print a test page and not jam, or produce smudged or incomplete copy. / No gouges, nicks, scratches, plastics discoloration, or cracks in plastics. No broken buttons. Glass must be free of spots, scratches or cracks. Power cord must be free of exposed or frayed wires or cuts in plastic coating. Major cosmetic defects would be a presence of any of the above.
Components
(removed from
equipment) including
mother boards, other
circuit boards, sound
cards, graphics cards,
hard drives, power
supplies and cords/
cables / Components should be tested for functionality either before removal from the host computer or laptop, or by insertion in a test bench computer using diagnostic software, or a known working device as applicable. / Components should be fully functional. / No spots, scratches, discoloration, frayed or exposed wires, cracks in plastic and plastic coatings, no nicks, gouges or cracks. Major cosmetic defects would be a presence of any of the above.
Equipment Grading:
Pass/Fail: Prior to grading for re-use/re-sale, item must power on otherwise item is slated for demanufacturing.
A Grade: Mint condition; Pristine or factory; Shows no signs of wear or blemishes, all stickers and plastic packaging intact
B Grade: Excellent condition - Almost; Shows minimal wear, almost no abrasions or large scratches; Appears at first glance.
C Grade: Good condition, displaying normal wear and tear; May or may not have major defects; is not missing any major components; should be marketable as “Used” with current appearance.
D Grade: Poor condition; Major cosmetic defects; Broken plastics, dents or missing major components; May or may not be repairable.
Cleaning instructions include: dusting, use of rubbing alcohol, Windex and/or touch up painting as described in PCS-WI-04.
Records: / All related records of training, competency, calibration, data destruction, focus material plan, testing results on all equipment sold under R2: 2013 Provision 7.Revision History / Date / Change Description
First Issue / 04/30/12
Second Issue / 07/07/14 / Added R2:2013 language/process
Third Issue / 07/07/15 / Tracking of Refund Responsibility
Forth Issue / 09/18/15 / Added in Pass/Fail Testing, Networks, Servers, Desk Phones
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