CALICO HOMES

JOB DESCRIPTION

POST: TECHNICAL OFFICERGRADE:6

SERVICE AREA:INVESTMENT TEAM

DIRECTORATE:CUSTOMER SERVICE

JOB PURPOSE:

  1. To provide an effective asset management service to keep Calico’s building stock fit for purpose and protect the value of its assets.
  1. To inspect and order works as appropriate ensuring an efficient, value for money & high quality is achieved.
  2. To work collaboratively with contractors’ to provide quality assured works.

RESPONSIBLE TO:Contracts Manager

KEY DUTIES AND RESPONSIBILITIES:

  1. To diagnose building defects and identify appropriate solutions and cost options, providing advice and guidance to colleagues and contractors on matters concerning the condition and repair of Calico assets. Prepare drawings and specifications to a high standard.
  1. To undertake preand post inspectionsto our properties to ensure that all works (planned & cyclical) are completed to the agreed quality standards and that timely progress is made with programmes.
  2. Conduct damp inspection surveys in preparation for works, produce full specification of works to be issued to contractors. Complete work in progress and completion of works inspections to ensure that agreed quality standards and performance targets are being achieved and timely progress is being made with works.
  1. To administer contracts relating to remedial works i.e. roofing, damp, building works, liaising with contractors and staff to ensure successful delivery of works and issue variation instructions as appropriate.
  1. To undertake property MOT inspections to all of Calico’s assets and proposed new acquisitions to inform budget requirements and ensure that long term protection of our assets.
  1. Conduct disability access surveys, supervise works and undertake post inspections of all major adaptation works completed.
  1. Manage party wall instructions and deal with permissions, building alterations requests
  1. Create a Health and Safety conscious environment, ensuring that premises & sites are kept safe and operational at all times. Ensure that all Health and Safety requirements are promoted & adhered to and that any breaches are reported immediately.
  2. To work with customers to develop their skills in their role as “customer inspector”.
  1. To complete satisfaction surveys with customers whilst undertaking post inspections to monitor the level of satisfaction with works completed.
  2. To adhere to our customer care policy and meet standards to ensure that customers receive high levels of customer service.
  3. To be proactively involved in the work of a Corporate Group, in order to make an effective contribution to the successful achievement of the group’s aims and objectives.
  4. To carry out any other duties appropriate to this post, as necessary or as requested.

Footnote

This Job Description summarises the major responsibilities of the post. It is not intended to exclude other activities, nor future changes from the postholder’s responsibilities.

CALICO HOMES

PERSON SPECIFICATION

POST:Technical Officer

Selection Criteria
/ Essential/
Desirable
E/D / Means of Assessment:
QUALIFICATIONS:
1. / ONC or equivalent in a construction related field / E / C, A
2. / HNC/HND or degree level in Building Studies / D / C, A
EXPERIENCE:
1. / Experience of building surveying, construction & defects analysis / E / A,I
2. / Experience of working in a customer focussed environment / E / A, I
3. / Experience of working in a social housing environment / E / A, I
4. / Experience in preparation of schedule of works, specifications & of working with contractors and administrating contracts on multiple work steams ensuring cost and quality outcomes. / E / A, I
5. / Experience of delivering value for money projects / E / A, I
SKILLS AND KNOWLEDGE:
Building Construction, Maintenance and Materials / E / A, I, T
Building Regulations, Planning Policy and Regulations / E / A, I, T
Ability to communicate at all levels in writing, on the phone, face to face or by e-mail / E / A, I, T
Customer Focus and Orientation / E / A, I, T
Diplomacy / E / A, I, T
IT Application – Ability to use a range of packages including word, excel, project / E / A, I, T
Problem Solving / E / I,T
Surveying Skills / E / A, I, T
Taking Responsibility & Decision Making / E / A,I, T
Contract Administration / E / A, I, T
Ability to maintain accurate records / E / A, T
Ability to work on your own initiative and as part of a team / E / A, I
Ability to multitask, manage your own workload and prioritise tasks effectively / E / A, T
Ability to produce technical reports & letters / E / A, I
Ability to direct/supervise contractors / E / A, I
OTHER REQUIREMENTS:
1. / Full driving licence and access to a car / D / A
2. / Willingness to work out of hours as necessary / E / I

Method of Assessment

A Application formTTest (e.g. written exercise)

IInterviewCProduction of Certificates

1

C:\Documents and Settings\alivesey.CALICO\Local Settings\Temporary Internet Files\Content.Outlook\3SM57O9H\Clerk of Works - Draft.doc