Directory of
Support Services
Mapping employment support services for people with mental health conditions in
NHS Hertfordshire
23rd April 2009
Contents
P1 - Directory of Support Services – Purpose and Background
P3 - Outcomes for the day
P4 - Directory
P31 - Jargon Buster
P33 - Contact details of IAPT Commissioner
Directory of Support Services
Purpose
The purpose of the Directory of Employment Support Services is to provide those people working in the services with information to feel informed of other services in their area. The focus is on providing operational staff with links to other operational staff to better inform them of what else is available to the people they support. To offer them the information to enable them work in partnership with other providers. This document is not designed for people who use the services.
To inform this the information is based on the sharing of names in roles, not just a title of the role, with emails and direct line numbers to give a more direct access route to those people working face to face with service users. Any information within the document has been provided by the service and therefore is limited to the information that has been shared.
The Directory is seen as a starting point and is a work in progress. To support this there needs to be ownership of this document by the IAPT Commissioner or an agreed 3rd party who will be responsible for the updating of the document. It will be the responsibility of individuals to keep the assigned owner appraised of any changes or additional information to be inserted or removed from the document.
Background
The rationale for developing this resource was the development of the new Improving Access to Psychological Therapies Services (IAPT), which give regional coverage to the East of England. It was recognised that with a significant increase in the numbers of people working within employment services and the change in approach to mild to moderate mental health conditions there was a need to ensure staff were better informed of the services available locally.
To do this a series of IAPT and Employment Process Mapping Workshops were facilitated by the Regional Employment Team (RET). Whilst the title of the workshops suggests that the focus was on IAPT the overarching mental health continuum was considered, from in work and becoming unwell to never worked due to a mental health condition.
The aim of workshops was
- To bring together partners who offer employment support to people with mental health conditions across a number of agencies to familiarise them with other services and individuals in their area and what they offer.
- To develop a Directory of Support across each geographical area to include name, role, contact details and organisation outcomes.
- To process map individuals’ routes from referral onwards, identifying barriers, multiple referrals and reasons for them, agree possible solutions and future partnership working.
- Provide a forum from which to develop a local network.
- Offer resources to support employment outcomes
At each workshop delegates were given the opportunity to identify their personal outcome for the day and through the evaluations it is apparent that the majority of these were met. The above aims were identified by the RET to support each geographical PCT area.
The workshops were designed to provide networking opportunities with a view to developing local employment and mental health networks. A number of areas are in the process of developing them.
Commissioners were invited to take the process mapping information away to use locally to develop service user pathways, consider gaps in services and develop partnership agreements.
Resources were available on the day to enhance support available to providers including training information, DVDs and local service information.
Jennette Fields
Programme Manager - Regional Employment Team
OUTCOMES FOR THE DAY
HERTFORDSHIRE
-Firm connections with moving forward
-Learn about various mental health services
-Communication and expand resources
-Progression notes for our learners – direction
-Meet others from services: be useful
-We do know what is out there, most effective use of what we have
-Pass on information to employment advisors (Jobcentre Plus)
-Finding out about agencies/organisations and what they offer
-Networking with Job Centre Plus
-Networking
-Better working relationships
-Create a better pathway
-Linking up
-Employment Advice – IAPT & how this fits in
-Understand pathways and planning them, linking all together and robust communication
-Understand how employment advice fits in with Community Mental Health Teams
Please note that this information is for service providers and their employees and will not be made available to people accessing the service.
Provider OrganisationARMSTRONG LEARNING LTD
Commissioner of Service
Jobcentre Plus (New Deal)
Project Name – Please state the name of the project the organisation provides within the specific geographical area only. Where the organisation provides a number of projects relating to mental health and employment please complete a template for each project.
ARMSTRONG LEARNING LTD
Brief overview of what is delivered – This should be a brief overview of what the project provides, an introductory sentence/ paragraph and bullet points are sufficient
Our staff are trained in:working with New Deal clients who have barriers getting back to work
- Mentoring
- Drug & alcohol awareness
- NVQ 3 Advice & Guidance
Referral Routes – Please state how a person can access your service
We are currently working with:
- New Deal all and age groups
- Ethnic minorities, other cultures and religions
- Lone Parents
- Homeless
- Ex-offenders
- IB Claimants
- Drug & Alcohol users
- Debt problems
- Criminal records
- Those living in rural areas
- Mental Health
- Difficulties getting back to work
Referral criteria – Please state eligibility criteria
All clients must be on New Deal, referred by Jobcentre Plus, Training Provider and self referral
Key contact/s – Where possible please give name, telephone number and email address of key contacts
Anne Ridsdale – Professional Mentoring Coordinator
Herts
Armstrong Learning Ltd
Head Office
26 Hulme Street
Manchester
M1 5BW
0161 2477738
anne.ridsdale@armstronglearning.co.uk
07870 365459
Provider Organisation
CAB – East Herts
Commissioner of Service
Project Name – Please state the name of the project the organisation provides within the specific geographical area only. Where the organisation provides a number of projects relating to mental health and employment please complete a template for each project.
CAB – East Herts
Brief overview of what is delivered – This should be a brief overview of what the project provides, an introductory sentence/ paragraph and bullet points are sufficient
- Benefits - entitlement to benefits, helping with claims and appeals, housing and council tax benefits.
Consumer Rights and issues - negotiating with shops and businesses, compensation and refunds.
Debt and money advice - dealing with debts and creditors, budgeting, calculating affordable payments.
Family and relationships - separation, divorce, violent relationships, maternity rights, education, health and disability rights.
Housing - landlord and tenant problems, moving house, neighbour disputes, rent and mortgage arrears, evictions and repossessions.
Legal issues - help with magistrates' and county court summons, claiming through the courts, immigration and nationality issues.
Employment - problems at work, redundancy and dismissal.
Referral Routes – Please state how a person can access your service
TEL 01992 587436 OR 01279 306698
Referral criteria – Please state eligibility criteria
Key contact/s – Where possible please give name, telephone number and email address of key contacts
Joy Gilson
Specialist Debt Adviser for people with mental health difficulties
Block D
Yeomans Court
Ware Road
Hertford
SG13 7HJ
08448 489700
Provider Organisation
HERTFORDSHIRE ADULT & FAMILY LEARNING SERVICE
Commissioner of Service
Learning & Skills Council
Project Name – Please state the name of the project the organisation provides within the specific geographical area only. Where the organisation provides a number of projects relating to mental health and employment please complete a template for each project.
HERTFORDSHIRE ADULT & FAMILY LEARNING SERVICE
Brief overview of what is delivered – This should be a brief overview of what the project provides, an introductory sentence/ paragraph and bullet points are sufficient
Hertfordshire Learning and Skills Council contracts with Hertfordshire County Council through its HAFLS team to secure Personal, Community and Development Learning (PCDL) provision in the county. The authority sees this provision as the key to increasing participation in adult learning.
HAFLS funding aims to provide learning opportunities to those who are most in need or have least opportunity to achieve formal and informal qualifications. We want to provide access to a wide range of affordable learning opportunities that will enhance their chances throughout life.
Referral Routes – Please state how a person can access your service
Referral criteria – Please state eligibility criteria
Key contact/s – Where possible please give name, telephone number and email address of key contacts
Sarvjeet Dosanjh
Hertfordshire County Council
07747020398
Provider Organisation
HERTS MIND NETWORK
Commissioner of Service
Project Name – Please state the name of the project the organisation provides within the specific geographical area only. Where the organisation provides a number of projects relating to mental health and employment please complete a template for each project.
HERTS MIND NETWORK
Brief overview of what is delivered – This should be a brief overview of what the project provides, an introductory sentence/ paragraph and bullet points are sufficient
The Herts Mind Network is a mental health charity providing a diverse range of Recovery based services across South East Herts, East Hertsmere, Watford, and Dacorum.
Our aim is to promote positive mental health and assist recovery by meeting the needs of the individual, enabling them to make informed choices and take control of their lives.
Mind is a user led organisation which works within a culture of openness and integrity. All services are based on the principle of self-help with a strong emphasis on peer support.
The themes that run throughout our services are:
- Peer Support
- Personal Development
- Education
- Leisure
Carers: a range of groups providing activities and support as a diversion from the caring role.
Counselling: one-to-one counselling available in the Watford area.
Education: learning opportunities in subjects such as: art, craft, IT, creative writing, foreign languages and more.
Friendship Network: a group based service designed to help people to develop mutually supportive relationships and friendships.
Horizons: one-to-one social support working alongside other services to assist people with their individual goals and social needs.
Leisure: a variety of exercise, relaxation, and outside activity groups with the focus on healthy living.
Mindworks: assisting people towards employment, volunteering and further education.
Peer support groups: open door social support meetings offering a varied programme of activities, to include weekends and evenings.
Personal development workshops: self-help courses run by experienced staff in areas such as confidence building, anxiety and stress management.
Women: a range of courses specifically designed to support women.
Vocational Advice: enabling people think about educational and employment opportunities. Available in Watford.
Referral Routes – Please state how a person can access your service
Please contact us to arrange an initial appointment where you will have the opportunity to discuss your needs with a member of staff. Alternatively you can ask you GP or mental health worker for a referral (Referral forms can be downloaded from our website – ).
Referral criteria – Please state eligibility criteria
Please contact us for more information
Key contact/s – Where possible please give name, telephone number and email address of key contacts
Val Sinclair – Work Psychologist
Tel: 01727 773339 / 07971 994946
Beanie Simmonds
Vocational Advisor
Herts Mind Network
139 Leighton Buzzard Road
Hemel Hempstead
Hertfordshire
HP1 1HN
08444 772212
Provider Organisation
JOBCENTRE PLUS
Commissioner of Service
Department of Work and Pensions (DWP)
Project Name – Please state the name of the project the organisation provides within the specific geographical area only. Where the organisation provides a number of projects relating to mental health and employment please complete a template for each project.
JOBCENTRE PLUS
Brief overview of what is delivered – This should be a brief overview of what the project provides, an introductory sentence/ paragraph and bullet points are sufficient
Jobcentre Plus is a part of the Department for Work and Pensions.
We aim to:
- help more people into paid work
- help employers fill their vacancies, and
- give people of working age the help and support they are entitled to if they cannot work.
Referral Routes – Please state how a person can access your service
Referral criteria – Please state eligibility criteria
Key contact/s – Where possible please give name, telephone number and email address of key contacts
Disability Employment Advisors (DEAs)
St Albans
Lesley Ciupka - 01727 773409 -
Stevenage
Leslee Shaw 01438 206010
Letchworth
Kath Barnes 01462 662541
Watford
Carole Battell - 01923 208344
Sandra Wood - 01923 208322
Hertford/Bishops Stortford
Lisa Davis Skeggs - 01279 466306
Val Tyrrell - 01992 906921-
Hatfield
Eve Selvarajan - 01707 344022 -
Borehamwood
Jan Moriarty 0208 258 2172 -
Hemel Hempstead
Adeola Olofinusi 01442 426011
Val Sinclair – Work Psychologist
Tel: 01727 773339 / 07971 994946
Marj Shanahan
Provider Led Pathways Manager
JobCentre Plus
External Relations Team
Beds and Herts District Office
6 Brickett Road
Beauver House
St Albans
AL1 3JU
01727 773443
Provider Organisation
MIND MID HERTS (Stevenage, Hertford, Hatfield, St Albans, Welwyn and Ware)
Commissioner of Service
Project Name – Please state the name of the project the organisation provides within the specific geographical area only. Where the organisation provides a number of projects relating to mental health and employment please complete a template for each project.
MIND MID HERTS (Stevenage, Hertford, Hatfield, St Albans, Welwyn and Ware)
Brief overview of what is delivered – This should be a brief overview of what the project provides, an introductory sentence/ paragraph and bullet points are sufficient
Mind in Mid Herts helps people suffering from mental health issues in St Albans, Harpenden, WelwynGarden City, Hatfield, Hertford and Stevenage by providing support, advice and information.
The range of services offered by Mind in Mid Herts includesCounselling, CCBT, Employment Services and accredited Training Courses at our dedicated computer suite and café. The charity launched an exercise project in 2008 to help people tackle mental health issues through sport.
Referral Routes – Please state how a person can access your service
Self referral
Community Mental Health Teams
Primary Care Mental Health Team
Referral criteria – Please state eligibility criteria
Key contact/s – Where possible please give name, telephone number and email address of key contacts
Valerie McKenzie
Employment Consultant
01727 894913
Sarah Morris
Employment Consultant
01727 865070
Tony Carswell
Director
01727 865070
Karen Mills
Services Manager
01727 865070
Provider Organisation
SEETEC (Watford, Stevenage and Letchworth)
Commissioner of Service
Project Name – Please state the name of the project the organisation provides within the specific geographical area only. Where the organisation provides a number of projects relating to mental health and employment please complete a template for each project.
SEETEC (Watford, Stevenage and Letchworth)
Brief overview of what is delivered – This should be a brief overview of what the project provides, an introductory sentence/ paragraph and bullet points are sufficient
Offers a UK wide range of employment programmes, delivered primarily on behalf of the Department of Work and Pensions and JobCentrePlus. Also delivers a variety of Government funded programmes such as New Deal programmes to those designed for people with disabilities and health conditions such as pathways to work and New Deal for Disabled People.
- Pathways to Work
- New Deal for Disabled People
- Training
Referral Routes – Please state how a person can access your service
- Self referral
- JobCentre Plus
Referral criteria – Please state eligibility criteria
- Unemployed
- New Deal for Disabled People (NDDP) is available to all who are claiming disability or health related benefits
Key contact/s – Where possible please give name, telephone number and email address of key contacts
Mark Smith
2nd Floor
Queensway Chambers
58 Queensway
Stevenage
Hertfordshire
SG1 1EE
01438 727744
Provider Organisation
SHAW TRUST
Commissioner of Service
Department of Work and Pensions
Jobcentre Plus
Project Name – Please state the name of the project the organisation provides within the specific geographical area only. Where the organisation provides a number of projects relating to mental health and employment please complete a template for each project.
SHAW TRUST
Brief overview of what is delivered – This should be a brief overview of what the project provides, an introductory sentence/ paragraph and bullet points are sufficient
Customers will be given access to a flexible, tailored package of support to meet their individual needs such as:
- financial advice and guidance
- access to job specific training courses
- help with job search activities
- in-work support
- access to a Condition Management Programme to help them understand their condition and feel more confident about seeking and remaining in work
- specialist support services such as:
- support for people that want to become self employed
- access to debt management organisations
- specialist support for individual health conditions and disabilities.