Staffing Shortage Scenario

(Each department identifies critical operations functions and completes actions to take as staff availability declines due to the crisis. Refer to the Department Business Continuity Plan.)

Department: Public Safety (In operation 24 hours a day, 7 days a week)

*All columns include students, Part-time Dispatchers, P/T Community Service Officers and Reserve Officers / *Fully Staffed / *25% Staffing loss / *50% Staffing Loss / *75% Staffing Loss
**Note: Operational hours will be limited / *100% Staffing Loss
Critical Functions / PATROL:
·  Respond to incidents:
o Emergencies.
o Crime.
o Suspicious persons.
o Accidents.
·  Patrol campus.
o Residence Halls.
·  Calls for service.
·  Investigations.
·  Building opening and closing.
·  Medical escorts.
·  Monetary escorts.
·  Accident Reports.
·  Safety escorts.
·  Arrests.
·  Equipment and vehicle maintenance.
·  Special Events. / PATROL:
(Function utilizes Over-time.)
No Change in Patrol Functions.
(Begin discussions with PSOA regarding changes in classification.) / PATROL:
Prioritize responses to emergencies and respond to other incidents when available. During some shifts, only one public safety officer will be staffed. (Continue discussion with PSOA regarding changes in staffing).
Contact and advise SFPD and request passing calls.
Request assistance from San Francisco Department of Emergency Mgt.
Intermittent use of Lieutenants to support patrol functions. / PATROL:
Prioritize responses to emergencies and respond to other incidents when available. During most shifts, only one public safety officer will be staffed. (Continue discussion with PSOA regarding changes in staffing).
Contact and advise SFPD and request passing calls and assistance.
Request assistance from San Francisco Department of Emergency Mgt. / PATROL:
Mutual aid would be available to provide minimal emergency and patrol response.
Private security if funding is available.
DISPATCH:
·  CAD.
·  Emergency Notifications.
·  Radio.
·  Telephone/ Call Taker (Emergency Calls vs. Non- Emergency Calls).
·  Alarms.
·  CCTV. / DISPATCH:
(Function utilizes over-time)
Decrease response to non-emergency calls for service. / DISPATCH:
Communications Supervisor and Lieutenants will fill in for Dispatchers.
Prioritize calls for services.
Contact and advise SFPD Dispatch of staffing limitations. / DISPATCH:
Communications Supervisor and Lieutenants will fill in for Dispatchers.
Prioritize calls for services; Emergency calls only.
Contact and advise SFPD Dispatch of staffing limitations. / DISPATCH:
Private security dispatchers, if funding available.
Refer to calls to SF city services at 911.
COMMUNITY SERVICE OFFICERS (CSO):
·  Cite Vehicles.
·  Assist Patrol.
·  Special Events. / CSO:
Less parking citations and less assisting patrol. / CSO:
Limited parking citation enforcement. / CSO:
Suspend services. / CSO:
Suspend services.
ADMINISTRATIVE OFFICE:
·  Parking permits.
·  Visitor Gates.
·  Office Admin.
·  Clery Statistics.
·  Crime Bulletins.
·  Budget Reports.
·  Records Mgmt.
·  Telephone.
·  Information to community.
·  Special Events. / ADMINISTRATIVE OFFICE:
Decrease response to parking permit requests and parking events. / ADMINISTRATIVE OFFICE:
Limited daily service.
Prioritize Crime Bulletins, Clery Statistics, and Information to the Community. / ADMINISTRATIVE OFFICE:
Only Information to the community. / ADMINISTRATIVE OFFICE:
Suspend services.
SHUTTLE:
·  Priority Escorts.
·  Safety escorts. / SHUTTLE:
Intermittent service response. / SHUTTLE:
Intermittent service response; priority to disability escorts. / SHUTTLE:
Services severely limited or suspended. / SHUTTLE:
Suspend services.
ONE CARD:
·  Issuing ID Cards.
·  Assign and Maintain access.
·  Install and maintain CCTVs and alarms.
·  Maintain POS terminals. / ONE CARD:
Intermittent service response. / ONE CARD:
Access and access control priority.
Intermittent maintenance and service response. / ONE CARD:
Emergency access control issues only. / ONE CARD:
Shut down One Card.
Communication tools / ·  Cellular telephones.
·  UHF in-house radios system.
·  In-house telephones.
·  Computers/emails.
·  Fax.
·  Public Address campus loudspeaker system.
·  Personal telephone
voice mail message.
·  USF Connect.
·  Campus E-boards.
·  Power-fail phones.
·  Call forwarding. / Same tools available. / Same tools available. / Same tools available (with some service limitations). / Same tools available (with expected service limitations).
Tools/Resources / ·  Arrival Kit: operation procedures, access keys, supplies, etc.
·  Cross-training.
·  Vehicles.
·  Radios.
·  Weapons and ammunition.
·  Emergency supply trailers.
·  Emergency supply storage rooms. / Same tools and resources available. / Same tools and resources available. / Same tools and resources available. / Same tools and resources available.
Interdependencies / INTERNAL:
·  ORL
·  Facilities Mgt.
·  CAPS
·  ITS
·  OSCRR
EXTERNAL:
·  SF Dept of Emergency Mgt.
·  St. Mary’s Hospital
·  SFPD
VENDORS:
·  Big "O’ Tires/Service.
·  California Metro Mobile.
·  Oracle.
·  AT&T.
·  Security services vendors. / Same interdependencies (with some service limitations). / Same interdependencies (with some service limitations). / Same interdependencies (with some service limitations). / Same interdependencies (with some service limitations).
Miscellaneous / CARPOOL:
·  Determine capability to initiate a staff car pool program. / Same / Same / Same / Same

HR-Staffing Shortage Scenarios, 12/2009

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