Job Description Updated March 2016

Job Title
Project Administrator / Band
Administrator / Date
March 2016
Job Holder(s) / Reports to
Associate Director, Ecorys Survey
Job Purpose
The role is to provide wide ranging administrative and project support to the Ecorys Survey team who deliver data collection projects/surveys such as face to face interviews, online/web based interviews, postal surveys and telephone interviews. Ecorys Survey provide data collection support in the delivery of research, evaluation and consultancy projects within the Policy and Research team which works across the UK, EU28, EU enlargement and overseas / international markets. The post will be based within our survey team in our Birmingham head office and will focus on supporting the delivery of a wide range of market research projects to a variety of internal and external clients.

Dimensions

Financial none

Staff none

Other none

Principal Accountabilities/Tasks

You must have:
  • Excellent organisational and general administrative skills
  • Excellent attention to detail
  • Able to support the delivery of projects, meet deadlines and manage time effectively
  • Good interpersonal, communication and customer service skills
  • Excellent IT skills: intermediateknowledge of MS Office – Word, Excel, Powerpoint, Outlook.
  • Ability to run mail merges
  • Able to work with excel spreadsheets, prepare excel reports, create charts and tables in excel and create spreadsheets
  • Ability to check and input data accurately and efficiently (data entry skills)
  • Ability to work on own initiative and as part of a team
  • Ability to work flexibly and multi-task across different projects
  • Ability to work accurately to tight deadlines
  • Flexible and willing to be involved in all stages of a research project
  • Happy in a flexible and demanding working environment
  • A bright and positive personality
  • Interested in public policy issues
Key tasks will include but are not limited to:
  • Assisting the survey manager and the survey team with all aspects of the day-day running of the survey centre
  • Providing administrative support to all methods of data collection that are run through the survey centre
  • Answering and supporting requests fromemail, phone helplines and general phone enquiries from members of the public, supervisors, field and telephone interviewers
  • Preparing and administering checks on pay claims for our telephone and field teams before they are sent to payroll for processing
  • Preparing work packs and tablets for mailing to field interviewers
  • Preparing tablets and sample for field interviewers
  • Preparing weekly progress updates on field projects
  • Supporting field interviewers with queries about their tablets
  • Checking electronic survey questionnaires
  • Administering shift availability for our call centre teams and personnel files
  • Supporting quality control administration and remote monitoring/quality controlacross projects to IQCS and ISOQAR standards and protocols
  • Booking travel, meeting rooms / conference lines, and co-ordinating diaries for the team
  • Ordering stationary and supplies as needed
  • Other general administrative tasks as required to support the efficient running of the survey centre and the wider Policy and Research team and its projects

Qualifications & Experience

5 GCSEs/O’Levels (or equivalent) including Maths and English, grades A-C (essential) / Essential
Experience
Minimum 2+ years’experience of contract/project administration in private, public or academic sector / Essential
Experience of working in a consultancy or market research business / Desirable
Skills and Knowledge
Excellent organisational skills with a very high degree of accuracy and ability to prioritise in a demanding environment / Essential
Flexible, enthusiastic and proactive team approach to work and learning new skills / Essential
Ability to work to deadlines and prioritise a range of project administration tasks independently, proactively and in conjunction with the survey manager/other members of the survey team / Essential
Intermediate Outlook, Word, and Excel skills / Essential
Organisation
Based in our Birminghamsurvey team within our Policy and Research Business Unit in Ecorys UK. The Policy and Research team are a team of around 40 staff across 3 UK offices, all of whom work with surveys as one of the major components for data collection for our range of public policy projects. The survey team supports research projects for staff across the team.
Additional Information
None
Job Holder Signature: / Date
Managers Signature: / Date