KEES Dispatch

August28, 2017

New Functionality – NOA Status Pending Review

From the Distributed Documents Search page, NOA’s will now display with a Status of “Pending Review” until the worker has reviewed and accepted the NOA. All NOA’s should be reviewed for approval by the worker before they are sent to the consumer.

Address Information

Since we had lots of questions on what to expect for addresses, below is the logic on what conversion used. This is the case status as of conversion, not its current status (meaning if someone made a Pending case Active since cutover, that would mean it could have the non-medical case’s address from KAECSES on it).

The following hierarchy was used to determine the residential and mailing address to convert.

Case Medical Status / Case Non-Medical Status / Address to use
Active / Not active / Use medical
Not active / Active / Use non-medical
Does not exist / Active / Use non-medical
Does not exist / Not Active / Use non-medical
Not active / Does not exist / Use medical
Active / Does not exist / Use medical
Not active / Not active / Use Medical
Active / Active / Use Medical

ServiceNow KEES Issue Template Details

Recently, a new KEES Issue Template was distributed to ServiceNow Submitters. One of the enhancements to the form pertains to “Is Determination Complete?” This question must be completed for every ticket before it is submitted through ServiceNow. The screenshot below highlights this new field. Please make sure workers have completed this field before you enter the ticket into ServiceNow.

ImageNow

If you are a worker who uses ImageNow to capture images using either a scanner or IN Printer, you will need to set back up any default settings you use as these were cleared during the upgrade.

New Medical Workaround

WA457Unable to Claim or Complete Intake Task (New)

Retired Medical Workarounds

WA250 Mailroom Imaging - Doc Types not Generating Tasks (Retired)

WA400 Working Healthy Medically Improved Aid Code Override (Retired)

WA451 Passive Review Run Reason will not End Coverage (Retired)

WA454 EDBC Not Holding PLN CE Period (Retired)

WA433 Verify Lawful Presence for Eligible Qualified Non-Citizen Less Than 5 Years (Retired)

WA434 Non-Citizenship USCIS Document Type: Temporary I-551 Stamp (Retired)

WA435 Non-Citizenship USCIS Document Type: I-94 In Unexpired Foreign Passport (Retired)

WA438 Asylees With I-151, I-551, Passport Or I-94 Annotated With I-551 And Section Code Doc Type(Retired)

Non-Medical Only

  • EBT Case List:
  • When you’re running EDBC and you use the immediacy indicator of IMMEDIATE, you will receive the following error:

Rush issuance for Food Assistance was not successfully submitted to EBT

When you receive this error, go to EBT Case Detail and verify that the balance reflects the correct amount. If it does not, submit an Incident ticket to the KEES Help Desk. This error was found during test, however on all cases we were able to verify that the benefit is being sent correctly. When you’re running EDBC and you use the immediacy indicator of ROUTINE, no error is expected.

NOTE: When clicking the Close button from the EBT Case Detail page, the List page will show blank. Click on EBT Case List from Task Navigation (Also known as Left Hand Navigation) to refresh the List page with results.

  • eDRS:
  • The KEES web service for eDRS is not currently working. Staff need to maintain the off system process utilized prior to KEES until further notification.
  • Tasks:
  • Imaged Reviews are currently generating tasks without a Region and Location. Since staff are using the tracker to initiate their work, these tasks should be easy to find from the Task Management window when staff are within the context of the KEES case.
  • Please make sure staff review the Phase 3 DCF Imaged Forms Desk Aid. Some Document Types have changed. Using the incorrect Document Type will generate a task for the wrong DCF queue. Below are two examples of forms imaged to the incorrect Phase 3 Document Type.

EES FORM / P3 DOCUMENT TYPE / BASKET / QUEUE/TASK / P2 Document Type
Assessment and Orientation Certificate / Critical Correspondence / Case Task/Case No Task / Purple/Change / Work Programs/Application
Self-Sufficiency Agreement / Work Programs / Case Task/Case No Task / Work Programs/Work Programs / Application

Contact Us

Call Center Phone Number: 844-723-5337

KEES Help Desk Email:

KEES Tier 1 Email (Access Issues Only):

KEES Repository KEES User Manual

KEES Dispatch Monday, August28, 20171