POSITION: Assistant Ticket Office Manager

POSITION: Assistant Ticket Office Manager

DEPARTMENT:Finance

REPORTS TO:Ticket Office Manager

FLSA STATUS: Exempt

MAJOR RESPONSIBILITIES:

• Manager in-charge in absence of Ticket Office Manager
• Primary coordinator for Event Announcements
• Primary ticket office contact for suite holders and venue sponsors
• Responsible for setting up, distributing and coordinating suite tickets and parking passes
• Responsible for acting as primary liaison for sponsor ticket requests
• Responsible for tracking all trade ticket transactions
• Primary manager for ticket office financial reports/ books
• Responsible for the timely, accurate completion of daily and monthly ticket office Financial reports as required by the Finance Department
• Responsible for assisting with daily ticket counts and wraps
• Primary coordinator of scheduling PT supervisors
• Responsible for drafting both day and event shift schedules for PT supervisors
• Responsible for meeting with Ticket Office Manager and other Assistant T.O. Manager on an ongoing basis for approval of final schedules prior to schedule being posted
• Responsible for managing PT supervisor schedule requests in organized manner
• Responsible for properly programming and tracking all supervisor hours in the ADP system.
• Responsible for maintaining and enforcing ticket office scheduling policies and practices
• Responsible for coordinating staff placement for events
• Responsible for assisting with all event setup with Ticketmaster as assigned by T.O. Manager
• Assist with all training and development of PT staff
• Assist with Ticket Office Settlements on event nights
• Responsible for tracking all complimentary ticket as well as trouble pass distributions
• Responsible for managing overall department operations in the absence of T.O. Manger
• Responsible for all major on sales and event settlements in the absence of T.O. Manager or as assigned by T.O. Manager
• Responsible for helping to promote a positive, efficient and productive overall work environment
• Responsible for following all ticket office cash management policies
• Responsible for proper completion of vault/ safe balance logs
• Responsible for proper completion of cash transfer paperwork
• Other duties as assigned by Ticket Office Manager

SUPERVISORY RESPONSIBILITIES:

Position requires ability to:

• Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash.
• Operate Ticketmaster software and a personal computer using Excel, Windows and Microsoft Office software.
• Calculate figures and amounts such as discounts, interest, commission, properties and percentages accurately and efficiently.
• Handle/reconcile large sums of money utilizing prescribed cash management controls.
• Demonstrate knowledge of principles of bookkeeping, accounting and box office procedures.
• Work in a fast paced environment and handle heavy workload that can present stressful situations.
• Handle multiple tasks simultaneously.

• Follow oral and written instructions and communicate effectively with others in both oral and written form.

• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.

• Work independently, exercising judgment and initiative.

• Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment.

• Remain flexible and adjust to situations as they occur.
• Ability to stay current with training on new techniques and systems.

TO APPLY:

This position offers a competitive salary and benefit package. Please include salary requirements in your correspondence. Qualified applicants may email their resume to SMG | North Charleston Coliseum

Attn: Tina Johnson, HR Manager

5001 Coliseum Drive

North Charleston, SC 29418

Fax: 843-529-5010

Phone: 843-529-5050

SMG participates in E-Verify.

SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.

Not a Contract