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Arial T. Calibriz

ArialT. Calibriz

46Lynn Street, Hamilton, ON L2L 2L2

T: 905-525-5280Email:

INFORMATION ASSISTANT

Possess well-developed interpersonal skills to relate with diverse people. Highly knowledgeable about OSAP programs, University admissions and registrar services with a genuine commitment to superior student services.

Computer Skills: Microsoft Word, Microsoft Outlook, Microsoft Excel, and Microsoft PowerPoint versions 2007. Adapt and quickly learn new computer technology.

McMaster University Systems: Admissions, Student Records, MUGSI, Oracle, SFAS, and SOLAR.

CAREER HISTORY

McMaster University, Hamilton, ON 2006 – Present

Information Assistant, Student Financial Aid & Scholarships Office

▪Front line information services for McMaster University: Student Financial Aid & Scholarships Office; answer all incoming calls from the public and responsible for directing them to the correct department or person, and providing information about the university logistics (more than 35,000 calls yearly)

▪Provide information using various communication methods: e-mail, memos, letters, internal website postings; announce all staff meetings to department heads and managers and distribute meeting minutes

▪Effectively address all inquiries from current and prospective students; relay vital information and or issues to specific department staff

▪Provide direction and information pertaining to overall financial aid and scholarships matters in a timely and accurate manner

▪Handle confidential and sensitive material with discretion

Mohawk College, Hamilton, ON 2003 – 2006

Administrator, Financial Aid Office

  • Provided details about the various financial aid programs, scholarships & bursary programs and OSAP loans to students
  • Schedule appointments for students requiring individual assistance and advising
  • Updated the financial aid webpage to have the most current information available to the public on services, schedules, and programs run by the financial aid office

Mohawk College, Hamilton, ON 2003 – 2006

Receptionist, Student Living

  • Greeted students, screened, and directed calls to 35 in-house staff extensions
  • Advised students about campus living, living off campus, and school programs
  • Booked appointments for student interviews through department of administration
  • Organized student body meetings, and communicated to students using technologies (updated website content and various social media applications e.g. Facebook, Twitter

McDonald’s Corporation, Hamilton, ON2000 – 2003

Swing Manager

▪Managed and led a floor crew of 75 employees (up to 18 at one time) across multiple locations

▪Opened and closed the food outlet, completed daily bank deposits, and payroll and operations food budget

▪Recruited, trained and supervised new crew hires at various locations; conductedmonthly performance reviews

▪Planned and organized charity events for Ronald McDonald House by coordinating McHappy Days and various other fund raising activities

EDUCATION

Mohawk College, Hamilton, ON 1998 - 2000

Office Administration Diploma

McMaster University, Hamilton, ON 1994 - 1997

Bachelor of Arts(Degree in English)

PROFESSIONAL DEVELOPMENT

McMaster University Centre for Continuing Education, Hamilton, ON

Completed the following workshops (2008 – 2010)

▪Microsoft Office 2010 (Excel, Word, PowerPoint)

▪Effective Delegation: Getting Things Done Right the First Time

▪Dealing with Difficult People

▪The Art of Active Listening

▪Customer Service Excellence: Delivering Reliability & Responsiveness

COMMUNITY INVOLVEMENT

▪Elementary Parent Council committee member

▪Minor Baseball coach, filling multiple executive roles

▪Community watch program facilitator