Last Modified: Aug 14, 2005
PRAMENDRA SINGH
E-III-952 SECTOR-I ALIGANJ
LUCKNOW,LUCKNOW -226024
Telephone: (Res.) 91+522+2329749 /(Mobile) 9839614440 /(Office) 91+522+2238558
Email:
Date of Birth: 09/11/1972
Cost to Company: 5.50 lacs
Client Manager
Key Skills: Client Management
Job Objective: Head --O&M / Project Manager
Total Years of Experience: 8.00 years
Current Industry: Telecom Equipment/Electronics/SemiConductors
Current Functional Area: Production/Service Engineering/Manufacturing/Maintenance
Current Sub Functional Area: Service Engineers
Current Location: Lucknow
Location Preference: Anywhere in Northern India
Education
Diploma (Electronics/Telecomunication) from U.P.TECHNICAL BOARD in 1995.
Other Qualification(s)/ Certification(s)/ Programme(s) Attended
Diploma in Electronic and Telecommunication.
CIC.
ACNA.
Summary of Skills and Experience
Energetic, results-driven professional with 7 years of broad experience in the telecom industry. Demonstrated capabilities in SLA Management
Extensive knowledge of Digital Telephony , PABX & CTI Applications.
Extensive knowledge of PCM-TDM and interfaces like ISDN(BRI&PRI ), CEPT, LD, E&M
Signaling schemes like CCS, CAS, e.g. MFR2, SS7.
A sound knowledge of the latest telecom technologies and protocols
Operational and administrative experience of Basic telephony services and outdoor cable network.
Extensive experience of Installation, Commissioning and Maintenance of the PABX based voice networks and their Integration with Voice Mail Systems
Demonstrated ability to lead and manage an effective team.
Experience
September 2004 - Present at Avaya GlobalConnect Limited
Job Profile: Manage customer relationship drawing upon support from the various internal teams such as AMT Sales and AMT-Logistics, RCTS, CTS etc.Internal and external coordination for all customer engagement activities of post-sales and work as a single point of contact for escalations both ways.PROACTIVE Communication with customer and internal teams for various aspects of the engagement.Timely Renewal and management of services contracts Ensuring SLA Compliance Customers Advocate in the company and should ensure Ticket Closures Periodic Account reviews with customers Timely escalation of the issues internal as well external - to appropriate levels horizontal as well as vertical escalationCoordination with Project Mgt team for the add-ons, upgrades, new installations.Customer contact information maintenance for Cusat and other surveys
June 2000 - September 2004 at Tata Telecom Ltd
Job Profile: Managing a team of 10 people from 4 Servies Franchisee and reporting to Sr Manager Service Operation (NR), Main objective is to maintain cusat up to 100% & maintain less down time. Primary objective was to organise daily work schedule to meet customer requirements, control materials & equipment stores and assist in maintaining records and statistics of operational activities. Responsibilities include: Installation and Maintenance of Avayas Voice & IP Enterprise Communication Servers.Implementation of Voice & converged solutions to the customers.Perform routine check to ensure that overall provision of service meets the respective customers SLA requirementsGenerating annual revenue of Rs. 40 Lac through service contracts.Generating annual revenue of Rs.10 Lac through New Service Strategiy, Rs 10 Lac through Product Management & Rs.20 lacs through Add-on Sales.Establishing dynamic relationships with consultants / govt. departments / corporate clients.Channel Management.
Achievements: LML Ltd. - 25L, Tata Motors - 37L, DLW - 50L, Hindalco -100L, Hutch Lucknow (Contact Center)- 25 Standard Chartered (Contact Center)-25
June 1998 - June 2000 at Tata Telecom Ltd
Job Profile: Installation, Testing, Commissioning and Maintenance of Digital Communication Server with BSNL Network through R2MFC,ISDN(PRI & BRI),E&M, Loop Dail, Video Conferencing , Leased Line and VMS System .Monitor fault suituation and arrange proper preventive and routine maintenance to ensure that service interruption case are restored immediately.Carry out system test, field trials, technical presentation & prepare test results & obtain customer acceptance and satisfcation . Responsible for site & network handover/takeover after completing all the test result .Design,development,planning implementation & management of MOD(ministry of defence) project.Co-ordinate with vendor and field official for the overall planning, development& monitoring of project Follow up with contractor/vendor & customer regarding implementation ,payment follow-ups and collection.Providing Technical Support to the Sales Team .
August 1997 - June 1998 at Tata Telecom Ltd
Job Profile: Handling installation and maintenance of the small EPABX systems & VMS.Day to day programming & maintenance of PABX and voice network.Organising pre and post installation site surveys in accordance with the company standards.Performing routine maintenance of the existing PABX systems ensuring their smooth operationFollow up with the customers for the timely payment collection against AMC.Part of the team involved in the Installation and Maintenance of the Indian Armys Voice Networks at Head Quarter Cental Command Lucknow Cantt