Job Title: Support Worker

Norwich Mind

Job Description

Job Title: Support Worker

Name of Team: Outreach

Reporting to: Manager, Outreach

Job Purpose

To support clients to achieve their full potential. This will be achieved through working with clients in a range of settings in the community, including residents of the rehabilitation programme at Omnia who are aiming to move into independent living.

Core Responsibilities

Facilitate independent living through assistance in the maintenance and development of life skills and the building of resilience to mental ill health

Maintain positive and effective relationships with clients, other Norwich Mind staff, the staff of other agencies and the local community

Comply with Norwich Mind policies and Codes of Conduct

Specific Duties

Support clients in their mental and physical well-being, and report any concerns to the management team

Provide regular and intensive interventions when necessary

Advocate for clients, especially in the context of dealing with statutory agencies

Assist the management team in the development of new initiatives

Work with clients in such a way as to enable the provision of good quality guidance and support as appropriate to their needs, ensuring that client goals are reflected in care plans

Identify the changing needs of clients, and, as part of a team, provide an effective response

Respect the confidentiality of clients, staff and volunteers and to comply with the Data Protection Act

Ensure that clients are treated with a respectful and helpful attitude

Participate in team meetings

Undertake appropriate training and development and to participate in an annual appraisal with the line manager

Work in other Norwich Mind programmes when requested

Observe Health & Safety policies and report any concerns to the management team

Carry out any other reasonable duties as requested by the management team

CS August 2004