Practice Exercises/Practice Quizzes
Chapter 2: Multicultural and Global Communication True-False
F1. Cultural values affect individual loyalties but have little effect on how people
view the world or on their interaction with others.
T2. Historically, men and women have had different patterns of communication.
T3. Some acceptable and common nonverbal signals in one culture may be
unacceptable or vulgar in another culture.
F4. Cross defined age groups that represent different stages of life; all people and all
cultures move through these same stages and interests as they mature.
F5. Germans, Scandinavians, and Americans are usually viewed as living and
working in a high-context culture.
T6. In general, persons in a low-context culture take a long-term view of time.
T7. Stereotyping is assuming that all individuals within a culture have the same
behavior or characteristics..
T8. Cultural relativism compares the values and behaviors of different cultures,
usually judging them against your own culture's values of right and wrong.
F9. Ethnocentrism is the inherent belief that one's own group and culture are inferior.
F10. Sexual harassment means that a man subjects a woman to unwelcome behavior
of a sexual nature.
F11. The core dimensions of diversity include age, gender, physical challenges,
ethnicity, and religion.
T12. If a manager requests sexual favors of an employee under his supervision with
implied or explicit promise of job advancement, the term for this type of sexual
harassment is quid pro quo.
T13. Although English is the universal business language, many corporations produce
websites in two or more languages.
F14. Respecting diversity means changing your own value system to be more
consistent with those with whom you interact.
T15. Outsourcing uses outside workers to perform specialized tasks that can be
effectively communicated electronically.
Multiple Choice
c ____ 1. In a survey of 101 global executives, the cultural difference they considered most
challenging was
a. adjustment to different laws and ethics.
b. workdays, workweeks, and holidays.
c. communication and language.
d. time, space, and power structures.
d _____ 2. Which of the following is NOT considered characteristic of a low-context culture?
a. High value on individualism
b. Focus on success and profitability
c. More value placed on words than shared background
d.. Reliance on long-term relationships and underlying meanings
a ___ 3. Among the following cultural attributes, the one(s) generally valued by thepeople in
China are
a. valuing family and group authority.
b. communicating directly.
c. frequently using hand gestures and facial expressions.
d.. being addressed as Mr.
b ___ 4. Most multinational business communication is conducted in
a. Spanish.
b. English.
c. French.
d. German.
c ___ 5. German culture appreciates business communication that
a. begins with small talk.
b. is indirect.
c. makes rules explicit.
d. relies on informal understandings.
c ___ 6. In adapting to language differences in another country, which of the following
behaviors are NOT good practices?
a. Learn as much as you can of the native language.
b. Observe and learn language patterns and nonverbal communication.
c. Regardless of your receiver's communication style preference and cultural
values, express your main message content as you normally would.
d. Show respect for the cultural values in that country.
c ___ 7. Which of the following is NOT a key strategy for effective global communication?
a. Review business communication principles.
b. Analyze the message receiver.
c. Spend a few minutes in small talk before leaving.
d. Learn about other cultures and apply what you learn.
3
a____ 8. Mexican culture places a high value on
a. family.
b. direct communication.
c. individual welfare.
d. a disregard for status and different power strata.
a____ 9. An example of being open to and accepting of other culture include
- understanding that cultures differ in what they do and believe and respecting
those differences.
b. maintaining your networks with colleagues and having only limited contact
with person from cultures different from yours.
c. expecting punctuality, honesty, and directness from everyone regardless of
cultural background.
d. feeling offended when small groups of people at the conference speak to
each other in their native language.
c____ 10. When working with an interpreter,
a. maintain eye contact with the interpreter while you speak.
b. use long introductory phrases.
c. permit your interpreter to explain your remarks or to ask you questions if
necessary.
d. concentrate on your interpreter while speaking to be sure he or she
understands you..
b____ 11. Persons who live and work in a country other than their own are referred to as a/an
a. transnational.
b. expatriate.
c. multinational.
d. global CEO.
b___ 12. When working with a translator, you should
a. select someone with foreign language software experience.
b. provide for back translation to check for errors.
c. select someone who is a specialist in the language other than yours.
d. select someone with a knowledge of the formal language structure rather than an
interpreter who knows the language nuances.