Employees Handbook

EMPLOYEES HANDBOOK

OUR PROMISE

Agentis Solutions is committed to providing an ethical and quality service whilst achieving the highest standards of conduct as required by the Recruitment and Employment Confederation, (REC) and adhering to GangmastersLicence Authority (GLA) guidelines.

Therefore we aim to ensure that you are aware of policy and procedure that affects you and is in place to ensure that you get the support and service possible.

HOW YOU WILL GET PAID

You will be paid each week, a week in arrears for hours worked. You will receive notification of pay on the Wednesday of each week and payment will be made on the Friday of each week. It is vital that you sign in and out accordingly each day as payment for hours worked is derived directly from the time sheets. Failure to do so may result in loss of pay.

You will be paid by one of two ways:

Direct to your bank account with confirmation via email. You will receive notification of pay via email on Wednesday of each week. You will only be able to gain access to this information by logging in using your NI number.

If you only have a temporary number you will need to log in with:

TN followed by your date of birth followed by M for Male or F for Female. For example:

TN 260382F

YOU MUST INFORM THE OFFICE OF ANY CHANGES TO YOUR CONTACT DETAILS WITH IMMEDIATE EFFECT. FAILURE TO DO SO MAY RESULT IN SALARY NOT BEING PAID ON TIME.

HOW TO CHANGE YOUR CONTACT INFORMATION:

To change contact information you will need to complete a Change of Details for available in the office.

You will need to bring proof of ID in the form of a recent payslip.

WHAT TO DO IF YOU ARE UNABLE TO WORK:

You MUST without exception contact the office immediately if you are unable to work for whatever reason. If you feel unwell whilst at work you must notify the Line Manager immediately and ask them to contact the Agentis office

HOW TO CLAIM FOR HOLIDAY PAY: You may be entitled to up to 2.3 days paid holiday per month.

To confirm the number of days you are entitled you please contact the office.

To claim holiday pay you will need to complete a HOLIDAY REQUEST FORM. These are available in the branch. You will need to complete this form in full and provide a copy of your payslip.

Once you have completed and submitted the form the form is then processed and signed off by the Branch Manager.

Please be aware that a minimum of two weeks’ notice is required and holiday pay will be processed and transferred into your bank account two weeks after the Holiday Request Form is submitted.

HOW TO CLAIM FOR SICK PAY: (SSP)

To qualify for sick pay you will need to bring in a form signed by doctor or your hospital. The form must state the length of time that you Doctor has confirmed are unfit for work.

This length of time will determine how much SSP you will receive. Without this form you will not be paid SSP

The first 3 days of sick leave are self certified.

YOU MUST INFORM OSR IMMEDIATELY IF YOU ARE UNABLE TO WORK.

HOW TO CLAIM FOR MATERNITY PAY: (SMP)

You will be given a “MATB1” form by your Doctor or midwife as confirmation of your pregnancy and suggested due date.

This form must be handed into the OSR office immediately.

You must confirm in writing the date you wish to leave employment and wish the maternity pay to start.

Please address to: The Branch Manager - OSR Recruitment Ltd.

WHAT TO DO IF YOU ARE UNABLE TO WORK:

UNACCEPTABLE BEHAVIOUR

We do not tolerate abuse or unacceptable behavior in the workplace in any form whether towards our clients, other employees, OSR staff or anyone else. To make sure that Agentis offers a secure environment in which to work for all staff, we should be sensitive to actions or behaviors that may be acceptable in one culture but not in another. Some of these behaviors may even be illegal. Employees of Agentis found to have engaged in unacceptable behavior can face serious consequences such as disciplinary action, including dismissal and potentially legal action.

If you are aware of or a victim of unacceptable behavior please contact the Agentis office immediately. The information given will be treated in the upmost confidence.

If you do not wish to contact the office please contact:

HOW TO MAKE A COMPLAINT

We aim to ensure that:

Making a complaint is as easy as possible
We treat a complaint as any clear expression of dissatisfaction with our service which calls for a response
We treat it seriously
We deal with it promptly and politely
We respond in the right way – for example with an explanation, or an apology where we have got things wrong or information on any action taken etc;
We learn from complaints and use them to improve our service

For complaints relating to Pay and Holiday please contact in the first instance your local office. You will be asked to complete a Wage Query Form giving details of your query and a copy of the relevant pay slip. All queries are dealt with on a weekly basis and you will be contacted by the office to be informed of the outcome.

In the unlikely case that your complaint cannot be dealt with quickly and amicably at your local office;

You can make a complaint by writing, fax or email. See contact details listed below.

Agentis Solutions

Ipswich Princes Street

Unit 5 Friars Courtyard

Ipswich, Suffolk, IP1 1RJ.

Tel: 01473 217399 Fax: 01473 233283

WHAT HAPPENS NEXT?

We will reply within 5 working days from when we receive your complaint. If it is not possible to give you a full reply within this time, for example, if your complaint requires more detailed investigation, we will give you an interim response telling you what is being done to deal with our complaint, when you can expect the full reply and from whom.

If you are still not satisfied following this response, you can ask for your complaint to be referred to the Recruitment and Employment Confederation.

PLEASE NOTE: Always read your contract. If you are not clear on any aspects of your contract please speak to a member of the Agentis team.

HELPFUL WEBSITES:

Pay and Work Rights Helpline: 0800 121 4042

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