Job Description - Support Staff

Performance Expectations Worksheet

Employee Data

Name: / Date of Hire: / Type of Rating:
____ Probationary
_X__ Annual
____ Re-evaluation
____ Promotion or Transfer
Department: clinical services / __x_ Non-management
___ Management
Title: Medical Scribe

Minimum Qualifications

Education:High School Graduate or have completed GED

Experience: at least 1 year experience working in an ambulatory care setting, mustposses a working knowledge of medical terminology and abbreviations and demonstrate computer proficiency

Other Requirements:must pass a basic typing test

Contacts

Reports to:RN Team Leader/Site Manager

Direction of Others: none

American with Disabilities Act Requirements

Environmental Demands (describe physical surroundings):

Essential Physical/Mental Demands: moving from room to room, fast pace of data entry

Manual Dexterity Required: repetitive motion work with keyboard, possible physical writing

Rating Scores

(5) Exceeds
Standards / (4) Above Standards / (3) Meets Standards / (2) Needs Improvement / (1)Fails to Meet
Standards
Essential Functions - 60
Job Duty/Responsibility / Weight / Rating / Total Points / Justification
(Required for ALL scores 1-5)
Interprets and records information from physician accurately and in a timely mannerwhile utilizing medical terminology and completing records per documentation guidelines/procedures within the EHR while facilitating smooth work flow with physician. / 40 / X / =
Submits orders into computer as directed by physician / 10 / X / =
Performs any other duties as directed by physician or supervisor / 10 / X / =

Clinic Standards - 40

Interpersonal Skills - Uses interpersonal skills effectively to build and maintain cooperative working relationships within the department and the Clinic. Demonstrates tact, courtesy, self-control, and discretion in interactions with others. Is regarded as a team player by co-workers and other departments. / 7 / X / =
Customer Service - Demonstrates excellent customer service practices by greeting customers/patients in a friendly and courteous manner and offering assistance when needed. Is responsive to customer/patient needs, demonstrating a sensitivity to individual special needs and cultural diversity. Highly supportive of other staff in accomplishing whatever needs to be done to serve the customer/patient. / 7 / X / =
Dependability - Maintains good attendance record and is generally punctual and reliable. Arrives on time to meetings and is prepared as required. Demonstrates strong work ethic by being available when needed and willing to do whatever needs to be done. / 7 / X / =
Work Interest - Displays a positive attitude towards work. Continually gains expertise on the job and is receptive to new work assignments. Puts forth an effort to acquire new or broader job knowledge, either through on-the-job opportunities to learn or available training. / 6 / X / =
Flexibility - Adapts to new situations and changing work responsibilities. Is open to suggestions and criticism and is able to utilize input from others. Looks for acceptable solutions in conflict situations. / 6 / X / =
Compliance – Upholds all aspects of Clinic Standards of Conduct. Holds self to the highest standard of individual ethical and legal business practices and takes appropriate steps to identify, report and prevent illegal or unethical activity in the workplace. / 7 / X / =

To determine overall rating, add total points and divide by 100

______ 100 = ______

Total PointsOverall Rating

  1. REVIEW OF LAST YEAR'S GOALS:
  1. GOALS FOR THE COMING YEAR:

Provide a list of goals, along with anticipated timelines for accomplishment if appropriate.

Staff Member Comments:

______

Staff Member's Signature: ______Date: ______

(I have read and understand my job description)

APPROVAL SIGNATURES

Evaluator's Signature: ______Date: ______

Supervisor's Signature: ______Date: ______

Human Resources Signature: ______Date: ______

HUMAN RESOURCES USE ONLY

Effective Date: ______

Director Approval: ______

HR Approval: ______

Last Update:

12/5/2005, 2/15/12