INSTITUTIONAL LEARNING OUTCOME ASSESSMENT REPORT, SAC

Division: Science, Math, Health Sciences Departments: Nursing

ILO: Communication

Courses: NRN 101/101L, NRN 102/102L, NRN 103, NRN 106, NRN 112, NRN 200, NRN 201/201L, NRN 202/202L, NRN 206

Semester: Fall/Spring Year: 2014/2015

Faculty Members: Bass, Stacey; Coliflores, Rowena; Ettinger, Becky; Giroux, Gina; Haglund, Becky, Hirsch, Rosemarie; Jones, Louise; Mixer, Dale; Nick, JoAnn; Paunovic, Mila; Schroeder, Brian; Simbro, Teresa; Soto, Maria; Steckler, Mary; Stucken, Robert

Institutional SLO / Departments / Methods of Assessment / Outcomes / GE Categories (credit)/
Program (SCE) / Plan for Implementation / Reassessment / Outcome / Plan for Implementation
Communication Skills: Speaking, Listening, Reading, and Writing / NRN 101/101L: Nursing Process/ Nursing Actions, Non-Critical Adults.
NRN 102/102L: Nursing Process/Nursing Actions, Women, Parents, and Children
NRN 103: Pharmacological Concepts of Nursing
NRN 106/206: Health Science Skills Laboratory
NRN 112: Nursing Concepts
NRN 200: Role Transition
NRN 201/201L: Nursing Process/ Nursing Actions, Critical Biological and Psychosocial System Needs 1
NRN 202/202L: Nursing Process/Nursing Actions, Critical Biological, and Psychosocial System Needs 2. / NRN 101/101L:
1. Oral Presentation on Gastrointestinal System Disorders- (students had to develop a 10 minute Power Point presentation and verbally share it with fellow students).
2. Well Elder assignment Students had to choose a person 65 years of age or older and conduct an interview with a written report focusing on interpretation/analysis of the content of the interview.
NRN 102/102L:
1. Exam questions: Focusing on communication techniques
2. SBAR: Evaluate the students’ effectiveness using SBAR communication in shift report. The benchmark of 85% has been selected for Fall 2014.
NRN 103:
1. Oral presentation: Students were assigned into groups of 4 and given specific medication topics that they had to present to the class using the following format:
Use, Action, Side Effects, Nursing Implications:
Assess, administer, teach, evaluate
NRN 106/206:
1. Online survey: The survey will include the following question:
After simulation, I can differentiate effective, accurate, and congruent transfer of information using therapeutic verbal and non-verbal communication skills effectively with patients, family members, and health care team members to achieve quality patient care.
NRN 112:
1. Exam questions: Four final exam questions
about communication techniques was assessed.
NRN 200:
1. Exam questions: pertaining to therapeutic communication.
NRN 201/201L:
1. Exam Questions R/T communication.
2. Communication Analysis #2.
NRN 202/202L:
1. Quiz questions R/T communication
2. Clinical Mystery oral presentations were evaluated in the areas of Report, Leadership, & Organization. / NRN 101/101L:
1. Oral Presentation: Overall 93% of the students scored at the good or excellent level.
2. Well Elder assignment 98% of the students were graded at satisfactory level or higher.
These findings indicate that the students in 101L are able to communicate effectively and present their information in a coherent and organized manner.
NRN 102/102L:
1. Exam questions:76.4% of students correctly identified effective communication techniques by answering exam questions correctly (82.6% for Obstetrics; 70.2% for Pediatrics).
2. SBAR: 97% of students were successful in demonstrating effective communication using the SBAR tool.
NRN 103:
1. Oral presentation :
18 (64.3%) students received unsatisfactory. 5 (17.9%) students received satisfactory. 3 5 (17.9%) students received very good. 0 (0%) students received excellent.
NRN 106/206:
1. Online survey: 94% of the students demonstrated the ability to communicate appropriately and accurately in a simulated setting.
NRN 112:
1. Exam questions: Out of 31 students, 94% answered communication question #21 correctly; 87% answered communication question #22 correctly; 84% answered communication question #35 correctly; and 100% answered communication question #36 correctly. Collective average 91%.
NRN 200:
1. Exam questions: Overall average of percent correct – 84.28% indicating students have a good understanding of what constitutes therapeutic communication.
NRN 201/201L:
1. Exam Questions: 78.78% of the students demonstrated a good understanding of what constitutes therapeutic communication.
2.Communication Analysis: 79% students were able to correctly analyze their second Communication Analysis with 85% accuracy
NRN 202/202L:
1. Quiz questions: 68.4% of the students demonstrated the ability to coherently and professionally explain the key concept of triage in the emergency setting.
2. Clinical Mystery: 42 students were evaluated on their presentation of a clinical mystery.
Findings:
95% of the students were graded at satisfactory level or higher.
Leadership:
88% of the students were graded at satisfactory level or higher.
Organization:
95% of the students were graded at satisfactory level or higher.
These findings indicate that the students in RN 202L continue to communicate well in the areas of interaction, leading a group in an activity & are organized in their process & presentations.
Based on all the above results, an average of 84% of the students in the nursing program or in the pre-nursing courses have demonstrated a good understanding of what constitutes appropriate communication necessary for working in a healthcare environment.
Appropriate and accurate communication is a necessity when working in any healthcare environment. The goal is to have 100% of students demonstrate effective and accurate transfer of healthcare information. / N/A / NRN 101/101L 1. Oral Presentation: Lecture material will expand and/or explain content to better enhance student retention.
2. Well Elder assignment Faculty will continue to identify any areas of weakness or misunderstanding with students regarding therapeutic communication.
NRN 102/102L:
1. Exam questions: Continue to reinforce therapeutic communication to maintain meeting the benchmark.
2. SBAR: Will continue to use SBAR tool for oral and written report.
*Standardized case scenarios will be implemented as indicated.
NRN 103:
1. Oral presentation: Utilize the same questions again in the fall to obtain comparative data.
NRN 106/206:
1. Online survey: Faculty will continue to identify any areas of weakness or misunderstanding with students regarding therapeutic communication.
Simulated experiences promoting effective communication skills will be used.
NRN 112:
1. Exam questions: Utilize the same questions again in the fall to obtain comparative data.
NRN 200:
1. Exam questions: Discussion board threads will be utilized when indicated. Continue to use role play with students and re-evaluate test questions.
NRN 201/201L:
1. Exam Questions: Continue to reinforce therapeutic communication to maintain meeting the benchmark and re-evaluate test questions.
2. Communication Analysis: Reinstruction on interpretation of non-verbal behavior and defense mechanisms.
NRN 202/202L:
1. Quiz questions: Faculty will continue to identify any areas of weakness or misunderstanding with students regarding therapeutic communication and re-evaluate test questions.
2. Clinical Mystery: Oral presentations will continue next semester.
The current SLO’s-communication will continue to be the focus for the outcomes in the pre-nursing and nursing courses next semester.

Notes and References: The Nursing Department’s group of courses forms a program that does not meet a GE category.

Signature Faculty Division Curriculum Committee Co-Chair______Date______

Signature Division Dean______