Switching Equipment Technician

Switching Equipment Technician

Job Title Code: 3552

Location: DE, PA

Hours: 40

Time in Title: 30 Months

Summary

Maintenance and repair of telephone equipment, installing, replacing, repairing and adjusting equipment, and analyzing defects, tests, repairs and maintaining telephone switching circuits. Communicates with customer in regards to service orders and trouble reports. Required to keep detailed records, works with circuit diagrams, and must be able to move materials not in excess of 100 lbs.

General Duties

Duties may include, but are not limited to, the following:

A.  Operating personal computer to receive and completing work instructions from supervisor or other designated employees in connection with the provisioning and maintenance of service, and modifying and analyzing some software programs, as required.

B.  Keeping detailed records and maintenance logs of work activities and item of equipment involved.

C.  Responsible for maintaining housekeeping standards.

D.  Operate various communications software programs for network device / configuration, control, and debug functions.

E.  Ability to manage, monitor and troubleshoot OSI Model Layer 1 through Layer 3 network devices and facility transport platforms.

F.  Actively participates in deployment and general maintenance of inventory systems and associated equipment.

G.  Repairing and/or maintaining router, CSU/DSU and Ethernet switching equipment.

H.  Interpreting service orders, work authorization records, documents all central office drawings including schematics, wiring lists, wiring diagrams and equipment drawings.

I.  Driving to various work locations may be required.

J.  Testing and analyzing customer service orders and trouble reports. May interface with customers.

K.  May work in an office environment while sitting for extended periods of time.

L.  May be required to perform TCP/IP trouble shooting.

M.  May be required to perform LAN/Wan administration.

N.  May be required to run cables for coax, IO Ports on systems and perform power cabling.

O.  Analyze and investigate switch usage errors. Document trouble ticket and refer to correct organization for resolution.

P.  May be required to perform additional duties and tasks as required by the Company.

Basic Qualifications

A.  Tests Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.

B.  Must meet safety-related requirements including but not limited to those standards of safety imposed by OSHA, state agencies, manufacturers and/or the company.

C.  Must be able to perform physical requirements of the job, with or without a reasonable accommodation, including, but not limited to, perceiving differences in wire and cable colors, moving and/or lifting materials generally not exceeding 100 lbs, working aloft or in close quarters.

D.  May require driving -- Must have a valid driver's license.

E.  Must be available to work scheduled tours designated by the Collective Bargaining Agreement and/or the needs of the business. Associates may be required to work evenings, nights, weekends, holidays, and overtime as the needs of the business necessitate. Non-scheduled days will be required as needs of the business necessitate.

F.  Required to wear appropriate safety attire.

Training

Training generally includes extended classroom and on-the-job training. Must be willing to attend training in/out of state locations as required.

Verizon is an Equal Employment Opportunity Company and does not discriminate on the basis of age, color, citizenship status, disability, disabled veteran status, gender, marital status, national origin, race, religion, sexual orientation, Vietnam-era veteran status or any other characteristic protected by applicable law.

Selection Factors

Job Related Experience

L. (Lateral) - Currently in the requested title; or, in a job title having similar job duties:
Job Title Code / Job Title
0564 / Central Office Technician
4700 / Customer Service Agent
4603 / Network Technician
3552 / Switching Equipment Technician - All Others
B. Currently in a Directly-Related title or Previously Held the requested title or Outside Experience:
Job Title Code / Job Title
0505 / Cable Splicing Technician
0700 / Combination Technician
0732 / Communications Assistant
1230 / Engineering Assistant
4600 / Facilities Technician
1461 / Frame Attendant
4610 / Services Technician
3403 / Splicing Technician
4611 / Systems Technician
4602 / Systems Technician - OCS
4601 / Systems Technician - Operations
Previously held the requested title or previously in a job title having similar job duties (for at least 6 continuous months within the last 5 years):
Job Title Code / Job Title
0564 / Central Office Technician
4700 / Customer Service Agent
4603 / Network Technician
3552 / Switching Equipment Technician - All Others
Has verifiable non-Company experience in a job which is substantially the same as the job being filled (for at least 12 continuous months within the last 5 years):
Outside Work Experience Code / Description
E16 / E16 Accomplishment
E17 / Diesel Engine Repair & Mtce
E18 / Elect Generator Repair & Mtce
E21 / Electronics
E23 / Gas Turbine Eng Repair & Mtce
E43 / UPS Repair and Maintenance
C. Currently in a Related title or previously held a Directly-Related Title (for at least 6 continuous months within the last 5 years):
Job Title Code / Job Title
0093 / Assignment Administrator
0092 / Assignment Technician
0605 / Circuit Layout Assigner
0750 / Customer Service Administrator
0151 / Data Base Analyst
1284 / Exchange Layout Assigner
1400 / Facilities Assigner
4609 / Maintenance Administrator
4640 / Network Services Coordinator
2024 / Outside Plant Technician
2975 / RCMAC Clerk
2972 / Repair Service Clerk
3216 / Senior Field Clerk
3405 / Splicing Technician's Helper
3217 / Translations Administrator
Previously held a Directly-Related title (for at least 6 continuous months within the last 5 years):
Job Title Code / Job Title
0505 / Cable Splicing Technician
0700 / Combination Technician
0732 / Communications Assistant
1230 / Engineering Assistant
4600 / Facilities Technician
1461 / Frame Attendant
4610 / Services Technician
3403 / Splicing Technician
4611 / Systems Technician
4602 / Systems Technician - OCS
4601 / Systems Technician - Operations
D. Previously held a Related title (for at least 6 continuous months within the last 5 years):
Job Title Code / Job Title
0093 / Assignment Administrator
0092 / Assignment Technician
0605 / Circuit Layout Assigner
0750 / Customer Service Administrator
0151 / Data Base Analyst
1284 / Exchange Layout Assigner
1400 / Facilities Assigner
4609 / Maintenance Administrator
4640 / Network Services Coordinator
2024 / Outside Plant Technician
2975 / RCMAC Clerk
2972 / Repair Service Clerk
3216 / Senior Field Clerk
3372 / Special Clerk
3405 / Splicing Technician's Helper
3217 / Translations Administrator
E. Has none of the work experience described in L, B, C, or D within the last 5 years.

Skills:

Code / Skill / Definition / Period Performing Skill / Required/Desired
S503 / Analog/Digital Multiplexor Concepts / Basic knowledge of analog and digital communications. Must know theory of amplitude modulation, frequency modulation, and digital communications system, and Mutliplexing and Demultiplexing. / 1-3 years / Required
Desired
S504 / Complex Translation/Advanced Intelligent Network Skills / Ability to utilize switch screen check translations setting for individual customers (e.g. long distance, call waiting, caller id, and call forwarding). / 6-12 months / Required
Desired
S433 / Digital Technology Concepts / Fundamental knowledge of communications systems, components, network structure, and interface technology. Familiarity with transmission codes and analyzing trouble conditions. / 6-12 Months / Required
Desired
S510 / DS0/DS1/DS3 Design Concepts / Fundamental knowledge of high capacity signals for Digital Signal level DS1 rate 1.544 mb/s B8ZS, AMI framing. Digital Signal level 3 44.736 mb/s transmission rates M13 and C BiT parity. / 6-12 Months / Required
Desired
S905 / ECO / Knowledge of accessing the system to track provisioning and maintenance orders, and troubles for carrier and frame orders. Ability to research and correct close out trouble conditions. / 6-12 months / Desired
S437 / Electrical Technology / Basic knowledge of electricity, static, capacitance, resistance, alternating current and direct current. Ability to measure AMP, Ohms, and AC/DC voltage. / 6-12 months / Required
Desired
S512 / Fiber Optic Systems Concepts & Testing / Understand the theory of fiber optictechnology. Ability to test and troubleshoot fiber optic systems. / 6-12 months / Required
Desired
S439 / Fiber Optics Technology / Understand the theory of fiber optic technology. Ability to test and troubleshoot fiber optic systems. / 6-12 Months / Required
Desired
S447 / ISDN –Primary Rate /Basic Rate Interface / Ability to test and troubleshoot ISDN circuits with ISDN test set. Identify sync, bits and transmission. / 6-12 months / Required
Desired
S448 / ISDN-Basic Rate / Ability to test and troubleshoot ISDN circuits in all available switch types (understand how customer equipment is configured with company equipment) / 6-12 Months / Required
Desired
S508 / LAN/WAN Management Administration and/or Design Concepts / Local Area Networks and Wide Area Network management. Basic knowledge of repeaters, bridgers, routers, gateways and PCs. / 6-12 months / Required
Desired
S863 / PC Skills / Proficient using a PC. Data entry skills with ability to input information into appropriate systems. Ability to use e-mail, Internet, Word, Excel, and other windows applications. / 6-12 months / Required
Desired
S470 / SLC / Ability to install, option, test and troubleshoot SLC systems. / 6-12 months / Required
Desired
S472 / Sonet Technology Concepts / Basic understanding of multiplexer configurations. / 6-12 months / Required
Desired
S514 / Switch Maintenance / Understanding of customer requirements and knowledge of how to resolve customer issues based on testing. / 6-12 months / Required
Desired
S478 / Switch Technologies:
DMS 100 (COT-NT) / Knowledge of switch technology, and ability to provision, maintain, troubleshoot and test switches. / 1-3 years / Required
Desired
S484 / Switch Technologies: DMS 100 (SET) / Ability to utilize switch screen to check translations setting for individual customers. i.e (long distance, call waiting, caller id, and call forwarding) / 6-12 Months / Required
Desired
S476 / Switch Technologies: 5ESS (SET) / Ability to utilize switch screen to check translations setting for individual customers. i.e. (long distance, call waiting, caller id, and call forwarding) / 6-12 Months / Required
Desired
S480 / Switch Technologies: Siemens (COT-NT) / Knowledge of switch technology, and ability to provision, maintain, troubleshoot and test switches. / 1-3 years / Required
Desired
S482 / Switch Technologies: Siemens (SET) / Ability to utilize switch screen to check translations setting for individual customers. i.e. (long distance, call waiting, caller id, and call forwarding) / 6-12 Months / Required
S925 / Switch Technology DMS 100/200 / Knowledge of switch technology, and ability to provision, maintain, troubleshoot and test switches. / 1-3 years / Required
Desired
S481 / Switch Translations Recent Change / Ability to utilize switch screen to check translations setting for individual customers. i.e (long distance, call waiting, caller id, and call forwarding) / 6-12 Months / Required
Desired
S102 / Switchfoms (now FOMS NP) / Ability to utilize FOMS database to research, inquire, and change database records for customer orders. Check customer records and get new oe's. / 6-12 Months / Required
Desired
S860 / TCP/IP and/or X.25 and/or X.75 Protocol Concepts / Fundamental knowledge of TCP/IP networking concepts. Ability to identify IP address, Subnet Mask, and gateway / 6-12 months / Required
Desired
S927 / TIRKS / Ability to access TIRKS system to obtain design layout record, identify cable and pair information, billing, multi-point circuit info, T1 info, history, and CLO. / 6-12 months / Required
Desired
S111 / Unix / Computer Operating System - Basic knowledge of system and commands / 6-12 months / Required
Desired
S931 / Voice/Switching Technology / Experience with voice switching systems such as 5ESS and DMS. Functional understanding of the Main Distribution Frame (MDF) within a Central Office (CO). Familiarity with the voice architecture involving cable pairs, jumpers, and originating equipment (OE). / 6-12 months / Required
Desired
S513 / X.25 Protocol / Fundamental knowledge of TCP/IP networking concepts. Ability to identify IP address, Subnet Mask, and gateway / 6-12 months / Required
Desired

Current Job Performance*

Code

E – Rated as “Exceeds Requirements”

M – Rated as “Meets All Requirements”

*The most recent performance rating which has supporting documentation.

Education & Training

Points / Criteria / Code
3 / Job-related 4 year degree – bachelors or above in:
§  Electrical & Computer Engineer
§  Electron Engineering Technolog
§  Physics
§  Pre-Engineering
§  Telecommunications Technology
§  Applied Info Tech, Telecomm / 01154
01156
01099
01169
01117
01141
2 / Job-related 2-year Associates degree in:
§  Electrical & Computer Engineer
§  Electron Engineering Technolog
§  Physics
§  Pre-Engineering
§  Telecommunications Technology
§  Applied Info Tech, Telecomm
Or, a job related Business/Trade/Technical School or related diploma or certificate:
§  Basic Electronics & Solid Stat
§  Diesel Engine Technology
§  Electronics Technology
§  Microprocessor & Computer Tech
§  Certificate in Electronic Tech
§  Cisco Career Certifications
§  Intro to Telecommunications
§  Telecommunications Essentials / 01154
01156
01099
01169
01117
01141
C05
C20
C25
C28
C42
C44
C45
C46
1 / Training - - - must complete a minimum of 15 hours of NetLearn or FutureLink courses as listed below
TRAINING COURSES / CODE / HOURS
NETLEARN COURSES
Basic Data Concepts and Transmission / TRADAT101NL / 2.5
Basic Features of Excel 2003 / ST113187NL / 3
Basics of the Internet and Internet Protocols / TRANET101NL / 2
Broadcast Video Basics / TRAVID101NL / 1.3
Building Effective Intercultural Relationships / SSCOMM0192NL / 3
Business and Residential Access to WANs / TRADAT105NL / 0.8
Cable and Satellite TV Basics / TRAVID107NL / 1.75
Characteristics of Packet Technology / TRADAT103NL / 1.0
Common Features in Microsoft Office XP / ST115172NL / 3
Computer Hardware & Software for Broadband / CW700004NL / 1
Developing Excellent Time Management Habits / SSPD01A03BSNL / 5
Essentials of Verizon VoIP Curriculum – Voice Over Broadband and Verizon VoiceWing / TELS1383NL / 0.3
Essentials of Verizon VoIP: FiOS Digital Voice / TELS1385NL / 1.0
Essentials of Verizon VoIP: Softswitch and FTTP Voice / TELS1384NL / 0.3
Ethernet Switching and VPNs / TRANET103NL / 1.2
Fiber Optics: The Future of Broadband / CW700002NL / 1
FIOS Internet Service Overview / CW700006NL / 1
Firewalls and VPNs / ST65874NL / 3
Fundamentals of Internet Explorer 7 / ST250164NL / 2
Getting Started with Word 2003 / ST112997NL / 1
Home and Office Networking for Broadband / CW700005NL / 1
Internet Technologies for Broadband / CW700003NL / 1.5
Intro to Routing Protocols / TRANET202NL / 3.5
Introduction to MPLS / ST80476NL / 6
Layered Protocols / TRADAT102NL / 2
Local Networks and LANs / TRADAT104NL / 2
Managing Diversity In The Workplace Simulation / SSHR002ANL / 1
Overview of ATM / ST75130NL / 2
Overview of SONET and SDH / ST77514NL / 3
TCP/IP Related Applications / TRANET225NL / 2.0
Techniques for Improved Time Management / SSPD01A02BSNL / 5
Telephony Network Basics / TRATEL111NL / 4
Understanding ATM / TR0ATM110NL / 9.0
Understanding IP Networking and VPNs / TR0NET110NL / 9.0
Understanding Optical Networks Curriculum / TR0OPT220NL / 15.5
Understanding Quality of Service / TR0NET250NL / 10.3
Understanding the Basics of SONET / TR0OPT110NL / 8.5
Verizon Broadband Vision / CW700001NL / 1
Verizon FTTP: Overview and Strategy / TT10420NL / 1
Video On Demand and IPTV Basics / TRAVID105NL / 1.5
VoIP and Softswitch Basics / TRAVER221NL / 0.8
VoIP Industry Overview / TRAVOP102NL / 4.0
VPN Overview and Classification / TRANET111NL / 1.0
WAN Core Technologies / TRADAT106NL / 2
Why MPLS? / TRANET151NL / 2.5
Windows Vista User Experience / ST242954NL / 2
FUTURELINK COURSES
ALEKS/NetTutor Algebra for College Students (Online) / MS01139MIDATL / 15
ALEKS/NetTutor Basic Math (Online) / MS01136MIDATL / 15
ALEKS/NetTutor Beginning Algebra (Online) / MS01137MIDATL / 15
ALEKS/NetTutor Business Math For Life (Online) / MS01142MIDATL / 15
ALEKS/NetTutor Intermediate Algebra (Online) / MS01138MIDATL / 15
Basic Electronic Switching For Telephone Systems / MS01108MIDATL / 15
Computing Concepts (Online) / MS01144MIDATL / 15
Data Processing and Computer Basics / MS01106MIDATL / 15
Electricity - Part I / MS01107MIDATL / 15
Electricity - Part II / MS01116MIDATL / 15
Electricity - Part III / MS01111MIDATL / 15
Future Prep Customer Contact / MS01105MIDATL / 15
Introduction to PC's (Online) / MS01147MIDATL / 15
Introduction To Telecommunications Technology / MS01102MIDATL (Classroom)
or
MS01112MIDATL (Home Study) / 24
Mastering Math / MS01119MIDATL / 15
Understanding Solid State Electronics / MS01123MIDATL / 24

Revised 10/17/2010