Patricia Chapman Ross
9005 Bealls Farm Road Work: 240-686-4015
Frederick, Maryland 21704 Home: 301-874-4504
WORK EXPERIENCE
Agilent Technologies 1999 to Present
Global Program Manager, Employee Development
Accountable for designing and implementing employee development methodology and web-based resources with external partners for 16,000 Agilent employees worldwide. Prior to this assignment, I served as next generation leadership global program manager responsible for designing and managing high potential talent programs integral to Agilent’s leadership supply process. In 2000, I served as a core member of the award-winning team responsible for designing and implementing Agilent Vantage Workshops, which successfully launched new talent management practices to 6,000 managers worldwide.
Hewlett-Packard Company 1996 to 1999
Performance Development Consultant, Americas Education
Accountable for new initiatives: Leadership, Change Management and Team Effectiveness. Planned, designed and implemented leading-edge development programs for HP field sales and support organizations worldwide. Managed HP’s LEAD Program (top talent development program) within the Americas, directly increasing the pool of diverse managers at HP. Identified leadership competency models for different management levels, and managed multi-rater feedback programs. Led global teams, utilizing project, program, and vendor management skills.
Independent Consultant 1993 to 1996
Provided various consulting services to enhance internal leadership development programs, new employee orientation processes, Corporate communications, and market survey/account characterization for high technology, medical products, and administrative services industries.
Hewlett-Packard Company 1978 to 1993
Sales Training Consultant 4/92 to 1/93
Implemented development programs for the Computer Systems Organization field sales group. Led the effort for quality improvement of training, improvement of event logistics communication to site coordinators, and design and test of automated individual development and planning systems.
Quality Analyst 2/90 to 3/92
Managed Customer Feedback System (CFS) of HP’s Quality Management System (QMS) in the Mid-Atlantic Area. Gathered direct customer feedback, resolved customer complaints, contacted product or process suppliers to communicate problems requiring immediate corrective measure, and promoted use of quality improvement methodologies.
Administrative & Marketing Positions 10/78 to 2/90
Over 11 years experience in business administration, sales training and marketing gained in various positions within HP: Marketing support representative, training program integrator, senior administrative assistant to measurement and computation group sales, hardware, and software support area managers, contract coordinator, and service coordinator.
EDUCATION
University College, University of Maryland, College Park, Maryland
Training and Development Specialist, June 1991
Columbia Union College, Takoma Park, Maryland
Bachelor of Science Degree in Business Administration, April 1989
Montgomery College, Rockville, Maryland
Associate of Arts Degree in General Education, May 1987
REFERENCES
Available upon request.