Resume of: Steven Fried page 2 of 2

Steven Fried

710 Middleton Ave, Cary27513 (919) 467-7676 (H) (919) 606-4690 (C)

Summary

15 years of Hardware Technical Support

15 years of Software Technical Support

10 years of Server Support

10 years of Desktop Support

10 years of Customer Support

2 years of Web Support

BA degree

Objective

Server Support or Network Support positionbringing 15+ years of experience and skills in hardware and software,troubleshootingservers, desktops, and laptops plus unique skills in the human side of technology.

Technical Summary

Certifications: / Microsoft Certified Professional (MCP)
Certified Novell Engineer (CNE)
Certified Novell Administrator (CNA)
Network +, A+
Pursuing Microsoft Certified Systems Engineer (MCSE)
Systems: / MS Windows (Server 2003, 2000 Professional, Server, & Advanced Server, XP, 98, ME, 95, DOS), Novell NetWare 6.5 – 3.11, MS-DOS, Linux, OS/2
Network Protocols: / TCP/IP, DNS, DHCP, WINS, FTP, IPX/SPX, SNMP, SMTP, Ethernet, 802.11
Software: / MS Office 2003/XP/2002 (Word, Excel, Access, PowerPoint), Symantec Anti-Virus Corporate Edition, Norton Anti-Virus Corporate Edition, MS SourceSafe, Lotus Notes, RightFax, Visio, Project
Hardware: / Server Racks, Desktops, Laptops, Structured Cabling, Wireless Installation
Languages: / Visual Basic Scripting, Windows Scripting, HTML, Visual Studio
Web: / Graphics manipulation, forms, Photoshop, Dreamweaver, Frontpage, Flash, Search Engine Optimization

Professional Experience

Technical Support Specialist, Huggins Outboard Computer Programs, Raleigh, NC 2006 to Present

Initial point of contact for resolution of desktop/workgroup related software problems for over 400 marine dealers and marine repair facilities; up to speed within one week of employment.

  • Webmaster for customer informational website providing weekly information updates.
  • Answer sales support line in addition to technical support line, changing “hats” in a moment’s notice.
  • Created database query analysislinked with marine parts windows and web search engine incorporating advanced Access and Excel techniques

Technical Instructor, WakeTechnicalCommunity College, Raleigh, NC 1994 to Present

Instructing curriculum and non-credit technical courses for diverse audiences seeking A.S degree, certification or continuing education.

  • Design and lead Microsoft Windows, Novell Netware, and Comptia Network+, A+ classes with consistently high student ratings.
  • Configure classroom network and conduct troubleshooting on various computer hardware and network cabling issues related to classroom setup.
  • Provide advanced students with supplemental reference material and consulting on software issues.
  • Createdinter-instructor collaboration team reducing replication of exams and lesson plans by 50%.

Network Administrator/Consultant, Independent Consulting Services, Cary, NC 1994to Present

[PT 1994-2005]

Recent projects include: [FT 2005-2006]

  • Network Administration and support for Windows 2000 servers, Windows XP, Novell NetWare 6.0 and Linux workstations completing work as expected.
  • Install CAT5, CAT6 cable and terminate voice and data with less than 5% defect rate.
  • Wireless installation and CAT5 cabling in 31 locations as part of a nation-wide wireless upgrade project providing 100% access and implemented several adopted innovations.
  • Develop and support websites for various large companiesusing software listed in summary, with graphics in all formats.

Sr. Network Consultant, Employment Security Commission, Raleigh, NC 1998 to 2005

Provided enterprise server administration to 2,500 users of 100 Novell NetWare and Windows 2000 servers, with NDPS, DHCP and remote administration handling multiple complex technical issues.

  • Implemented, managed, developed scripting and documentation for enterprise-wide Symantec Antivirus Corporate Edition, resulting in 100% elimination of virus threats.
  • Implemented and maintained mission critical Rightfax fax server on Windows 2000 server that provided all North Carolina companies with 24x7 fax response access,processing 300,000 claim responses annually.
  • Investigated and repaired 2nd level computer software and hardware application incidents reported through helpdesk ticket system and resolved 85% of incidents in the same day.
  • Planned and implemented scripting upgrades on several successful high profile requirements creating FTP client scripting for Novell Servers.
  • Created Visual Basic Windows scripting applications to deploy application updates to Windows XP workstations and laptops that cut deployment time by 25%.

Novell Certification Tester/ Helpdesk Consultant, IBM, RTP, NC 1994 to 1998

Installed, configured and tested Netware 3.12, and 4.1x clients and servers, hardware and driver compatibility through Novell test procedures that doubledtest capacity and reduced setup time by 50%.

  • Responded to 1st level telephone troubleshooting for Lotus Notes, OS/2, Mainframe, Windows NT 4.0, Microsoft Office and remote access problems for IBMGlobal Services that helped meetgroup call completion SLA almost every month.
  • Recommended in collaboration sessionsreward programthat resulted in enabling IBM Global Services to increase SLA performance to 85%.

Education

Bachelors, Public Administration, CityCollege of New York

Activities And Leadership

Carylina Toastmasters, VP Public Relations, Webmaster

Triangle Novell Users’ Group

Geek-a-Thon (2005-2006) – participated as super-geek.