HOW TO APPLY
Your application must include:
– a covering letter outlining your interest in the position
– a statement of your suitability against each of the Key Selection Criteria
– your current curriculum vitae containing names, postal addresses, telephone numbers and where available, e-mail addresses and facsimile numbers of three referees who will provide references when required, and
– a completed Job Application Sheet.
Your application should also include the following details:
– Educational, professional and other relevant qualifications
– Relevant work experience
– If successful, period of notice required to join
– Details of service with other educational institutions, public authorities and military service where applicable
RMIT’s Vocational Education and Training Sector (TAFE Sector) cannot employ persons who have within the last three years received a Voluntary Departure Package from any Victorian Public Sector Department or Government Agency.
The University also has restrictions relating to the re-employment of ex-staff members who had left RMIT with Voluntary Departure Packages, redundancy or negotiated separation packages. The nature of the restrictions depends on individual cases.
Do not send valuable original documents or exhibits with your application, as articles may be lost in transit.
Written applications quoting the relevant reference number should be addressed to:
SACS Executive Solutions OR emailed to
Brian Barry
9/350 Collins Street
Melbourne, VIC 3000
Please endorse the envelope "APPLICATION - CONFIDENTIAL"
JOB APPLICATION SHEET
Reference No
Position Title
Family Name / Title
Given Name(s)
Home Address
Postcode / State
Email Address
Telephone
Home Work
Citizenship
Resident Status if not Australian
APPLICATIONS ADDRESSED TO
SACS Executive Solutions
Brian Barry
9/350 Collins Street
Melbourne, VIC 3000 / or email to
FOR PEOPLE SERVICES USE ONLY
HR system updated and acknowledgement sent
Date / Initial
Information Technology Services
POSITION DESCRIPTION
POSITION SUMMARY
Title / Network Services SupervisorPosition Number / 2003609
Time Fraction / Full time
Tenure / Continuing Position
Classification / HEW Level 8
Salary / $53,429 - $60,217 p.a.
Division / Resources Division
Group / Information Technology Services
Branch / Infrastructure Services
Campus / Based at the City campus, but may be required to work at other campuses of the University.
1. THE UNIVERSITY
RMIT University is a multi-level dual sector education, training and research service organisation, offering programs ranging from certificate level vocational programs through tailored programs for industry and community clients, to post-graduate research programs. The University has several companies which are responsible for commercial activities relating to the University’s core functions.
The University’s goal is to create and sustain a distinctive world-class university at the forefront of technical and professional education and real-world research, through continuous improvement and with all staff committed to quality management processes. As a world-class university, RMIT will be recognised as a leader in its teaching and learning processes, research activities and community services.
Also see: www.rmit.edu.au
2. INFORMATION TECHNOLOGY SERVICES (ITS)
RMIT is one of Australia's major IT investors and service provider, with a diversity of processing platforms, operating systems, and a very large complex telecommunications network.
ITS provides information technology services and support to staff and students of the university for both administrative and academic programs. ITS is also responsible for the University’s wide-area broadband network and inter-networked PABX service.
Major platforms include NT and Unix administrative and academic application servers running Oracle RDBMS, HP3000 administrative processors, Novell Netware fileservers, and Nortel networking equipment.
Structure
Information Technology Services
ITS Accountabilities
° Ensures the IT infrastructure and information management services and systems enhance the performance of the University’s core functions.
° Facilitates effective use of information technology in teaching & learning, research & development and commercial activities, and develops and implements efficient and effective IT management practices.
3. Infrastructure Services Branch (ISB)
Infrastructure Services Branch is responsible for the development and operation of campus communications networks, administrative databases and academic computer systems.
The systems administration group within the Infrastructure Services branch is responsible for the operation and system administration of the various platforms ITS employs for the delivery of its services.
The corporate currently systems include: HP3000, SAP, Oracle, Microsoft NT, Novell Netware, Novell GroupWise, Novell Internet Messaging, Sun Solaris Unix.
Hardware for systems is largely Compaq and Sun Servers.
The Network is a multiprotocol wide area network utilizing broadband microwave links between local area fibre networks. The entire campus network has ATM support for 10/100 switched Ethernet at the local level, and the network is currently upgrading to gigabit connectivity. A 155Mb/s microwave link to Melbourne University currently connects RMIT to the Australian University’s AARNet system and the Internet.
4. REPORTING RELATIONSHIPS
This position currently reports directly to the Telecommunications Manager.
The position directly supervises two Network Services staff (2x HEW 6).
5. JOB SUMMARY
The Network Services Supervisor’s key tasks are to maximize the uptime, security and system performance of the RMIT Telecommunications systems including both Data and Voice networks.
6. SPECIFIC ACCOUNTABILITIES
1. Ensure high availability of all telecommunications infrastructure and services.
2. Provide contract management for both clients and providers. Evaluate contractor performance against the appropriate Service Provision Agreement.
3. Plan and manage activities to support the development and operation of the corporate telecommunications network (voice, data, image, etc) and services (telephony, Internet, etc).
4. Participate in development and maintenance of the network Security Plan Disaster Recovery Plan and Capacity Plan.
5. Contribute to the development and management of Network and Operations Management Systems to provide:
o Comprehensive and current network topology, device inventory, protocol routes, etc.
o Warnings and fault diagnosis
o Capacity planning and reporting data
o Service level data (eg uptime statistics) for all components of the RMIT telecommunications network and services
6. Participate in projects identified by the Manager of the Branch to support the objectives of ITS and the Branch.
Personal Development
To assume joint responsibility for career development by actively participating in various activities (mentoring, job rotation and joint projects), and producing a jointly agreed development plan identifying key areas, consistent with ITS strategic goals, which will assist with personal and professional development.
7. QUALIFICATIONS
An appropriate post-graduate qualification in information technology or other relevant discipline is required.
8. KEY SELECTION CRITERIA
1. Demonstrated substantial experience in IT service delivery in a wide range of telecommunications systems.
2. Demonstrated knowledge of contemporary telecommunication technology, and understanding and awareness of industry developments.
3. Demonstrated experience in the design, development, management and monitoring of Telecommunications systems in a large corporate environment.
4. Proven ability to coordinate activities across a range of stakeholders, and manage inter-personal relationships with internal technical staff, suppliers, and clients.
5. Knowledge and commitment to continuous improvement principles
6. Personal skills
§ Sound conceptual, analytical, and report writing skills.
§ Sound interpersonal skills and demonstrated capacity to manage a small group of staff, working in a highly skilled environment.
§ Proven capacity to work under stress and to adapt quickly in a rapidly changing environment
9. OTHER RELEVANT INFORMATION
The appointee should be eligible for membership of the ACS.
Standard business hours for ITS are from 8am to 6pm and include a 10 day fortnight. The incumbent will negotiate with the Telecommunications Branch Manager working hours within the above times. ITS is presently investigating ways to increase its coverage to cover weekends and the incumbent is expected to be willing to take part in such activities, under appropriate conditions.
Staff are encouraged to participate in development activities including job rotation.
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