COURSE OF STUDY
For
Medical Office Management
CTEPD 023
LAKEWOOD HIGH SCHOOL
14100 FRANKLIN BOULEVARD
LAKEWOOD, OH 44107
216 529-4163
TABLE OF CONTENTS
Medical Office Management
West Shore Career and Technical District
PAGE
ACKNOWLEDGEMENTS 3
RESOLUTION/APPROVAL OF BOARD 4
RECOMMENDATION OF ADVISORY COMMITTEE 5
DISTRICT MISSION 6
DISTRICT VISION 6
CAREER AND TECHNICAL EDUCATION GOALS 7
PROGRAM DESIGN 8
BUSINESS CORE 15
MEDICAL OFFICE MANAGEMENT 76
CURRICULUM MAPPING 128
STUDENT ASSESSMENT POLICY 142
-ACKNOWLEDGEMENTS
Medical Office Management
West Shore Career and Technical District
Sincere appreciation goes to the following individuals for their assistance and cooperation in preparing this Medical Office Management program’s course of study.
Lakewood City School’s Board of Education
Dr. David Estrop, Superintendent
Dr. William Wagner, Principal
Mrs. Linda Thayer, Director, West Shore Career Technical Education
And the Medical Office Management Advisory Committee:
Carla Murphy, Retina and Associates
Darlene Calabrise, Retina and Associates
Bethany Boughen, Current Student
Linda Thayer, Director, West Shore Career Technical Education
Adrienne Hicks, Recruiter, Bryant and Stratton College
Michelle Vectirelis, Human Resources Director, Regency Hospitals of NE Ohio
Chris Theis, Office Manager, Premier Physicians, Karl Fotinos, MD
For her helpful suggestions and encouragement, we recognize Donna Richmond, Teacher Educator, Kent State University.
RESOLUTION
Medical Office Management Program
West Shore Career and Technical District
LAKEWOOD CITY SCHOOLS
WHEREAS, the Medical Office Management Advisory Committee of the Lakewood City Schools has reviewed the Medical Office Management Course of Study, and WHEREAS, the course of study is based upon the Northwest Ohio Tech Prep Consortium’s Technical Core Standard Profile for Medical Office Management and Core Academic Competencies.
WHEREAS, the Medical Office Management Advisory Committee has reviewed these competencies and has edited competencies to address local labor market needs, and to acknowledge the school district’s ability to offer specialized programs,
NOW, THEREFORE, BE IT RESOLVED, in accordance with the superintendent’s recommendation, that the Lakewood City Schools adopt the Medical Office Management Course of Study.
Approval date: ______
______
Superintendent Board President
RECOMMENDATION BY CAREER AND TECHNICAL ADVISORY COMMITTEE
MEDICAL OFFICE MANAGEMENT
WEST SHORE CAREER AND TECHNICAL DISTRICT
The Career and Technical Advisory Committee of the Medical Office Management Program, West Shore Career and Technical District, has reviewed this course of study and recommend it for use as the foundation for instruction in classroom, laboratory, and cooperative occupational experience.
The developers of the course of study have considered local labor market needs and the school district’s ability to offer specialized programs. The competencies found on the Technical Core Standard Profile for this program have been reviewed and accepted as being congruent with our school district’s philosophy and student outcome measures. Additional competencies related to the local business community have been incorporated into the course of study.
We believe that this course of study adequately and correctly focuses upon the development of technical competencies, attitudes, values and appreciation critical to successful employment in the computer field.
The Medical Office Management Advisory Committee recommended this course of study on
______
Date Committee Chairperson
______
Business, Industry, labor member Business, Industry, labor member
______
Business, Industry, labor member Business, Industry, labor member
______
Business, Industry, labor member Business, Industry, labor member
Mission of Lakewood City Schools
In partnership with our families and community, Lakewood City Schools will develop responsible citizens, who are critical and creative thinkers, committed to life-long learning, invested in a diverse society, and prepared for technological and global opportunities.
Lakewood City Schools Vision Statement
In recognition of the need of the community for Life Long Learning, the Lakewood City School District will become the primary provider of academic services for all learners ranging in age from Pre-Kindergarten Children through Adults. In addition, the school district will enhance academic services through improved coordination of social and medical services in partnership with our community and other educational institutions.
CAREER AND TECHNICAL EDUCATION GOALS
MEDICAL OFFICE MANAGEMENT
WEST SHORE CAREER AND TECHNICAL EDUCATION DISTRICT
Ø To continue to infuse technology into the curriculum and meet industry standards
Ø Continue to upgrade and modernize career and technical labs and offer a variety of career training opportunities
Ø To continue to partner with post-secondary education institutions to create pathways to foster life-long learning
Ø To develop and maintain active advisory committee membership which offer overall direction and specific occupational knowledge of competencies required in business and industry
Ø To continue to develop ties with parents and community to meet community education needs.
Medical Office Management 142
PROGRAM DESIGN
MEDICAL OFFICE MANAGEMENT
WESTSHORE CAREER-TECHNICAL DISTRICT
Program Philosophy
The philosophy of the Medical Office Management program is to provide 11th and 12th grade students with a pathway from high school to college and onto careers in order to meet the demands of today’s complex medical society. The primary goals of this program are to:
Students who study a Medical Office Management program will be prepared for employment in a variety of medical office and healthcare management settings. The curriculum included skills that are critical to success in a medical office, i.e. professionalism, communication skills, front office management, insurance claims management, medical office ethics; other management sectors included are: financial operations, human resources, marketing, information systems, risk management, organization, and clinical operations management.
Program Goals
The goals of the Medical Office Management program include successful academics in their class work, gainful employment, and additional education. During the two years of classroom instruction, students will gain knowledge in beginning medical terminology, proper business communication skills including letter writing, filing, office skills, patient chart maintenance, blood pressure measurement, and computer applications. During the senior year, students are encouraged to seek employment (volunteer or paid) so they can put their learned skills into action. Education should not stop at the high school level. With the 2+2+2 option, students are encouraged to continue their education upon high school graduation.
Overview of Program
The Medical Office Management at Lakewood High School is a two-year program designed for 11th and 12th grade students who are interested in pursuing post-secondary education upon graduation. The program curriculum is based on the Northwest Ohio Tech Prep Consortiums Technical Core Standard Profiles for Medical Office Management. This curriculum is the result of a comprehensive review and refinement of the State’s TCP Medical Office Management document by a panel of representatives from secondary, post-secondary and business leaders.
Students are encouraged to take the right classes so that they are prepared for their next step in life. The following pathway chart is a recommended sequence for students interested in this career field.
9th Grade / 10th Grade / 11th Grade / 12th GradeEnglish 9 / English 10 / English 11 / English
Algebra 1 / Geometry or Algebra 2 / Algebra 2 or Geometry / Math
Science / Biology / Chemistry or Sci. Elective / Elective
Social Studies / Social Studies / Social Studies / Elective
Foreign Language / Foreign Language / Medical Office Management / Medical Office Management
Career Connections / Business Foundations
Physical Education / Health
In the 11th and 12th grade component of the Tech Prep program, all students are part of a seamless curriculum, which allows student to transition into post-secondary programs. Each Core Standard and Core Standard builder in the required curriculum is designated to be introduced, reinforced, or mastered at various levels.
The basic instructional philosophy for the Tech Prep programs encourages project-based learning. To this end, a senior project will be completed by each student as a culmination of his or her high school exit from tech prep. An advisory committee comprised of representatives from business and industry, program graduates and academic representatives from school meets twice each year to provide input and guidance in this program.
Throughout the school year, students participate in a variety of work-based learning in order to observe and interact with employees, employers and administrative personnel in order to learn more about the industry as a whole. Early placement/ internships/ mentoring assignments/ job shadowing are all examples of work-based opportunities.
Students enrolled in Medical Office Management are also members of North Coast Tech Prep consortia. In addition to the club activities, the student learns citizenship, parliamentary procedures, democratic principles, social skills and civic responsibility. Students are also encouraged to participate in the Tech Prep Regional Showcase.
Population Served
Tech Prep programs are open to all 11th and 12th grade students as long as they are not a safety hazard to self and others in the class who have successfully completed Algebra I as a prerequisite. Students must complete Algebra 2 by the time they graduate from high school. To receive college credit students must maintain a 3.0 GPA in their Tech Prep programs and an overall GPA of 2.0 and maintain a 95 percent attendance rate.
Housing of the Program
The course will be taught in a computer lab classroom with internet access for all students. There will be a medical office setting for hands-on experience with medical office equipment including blood pressure monitors, height/weight measurement scales, and transcription machines.
Supervisor of the Program
The teacher of the Medical Office Management program reports directly to the Director of Career Technical Education.
Occupations Addressed
High School Exit Careers / Associate Degree Exit Careers / Baccalaureate Degree Exit CareersMedical Office Assistant / Medical Accounts Specialist / Benefits Coordinator
Office Receptionist / Medical Records Technician / Medical Unit Coordinator
File Clerk / Medical Insurance Specialist / Medical Compliance Coordinator
Claims Processor / Medical Billing Specialist / Medical and Health Services Manager
Basic Program Operation
The course will be taught two periods (junior year), three periods (senior year) every day for the entire school year. Program delivery includes a variety of techniques such as class lecture, PowerPoint presentations, demonstrations, computer transcription labs and hands-on lab experience.
Field experience and/or early placement
All experiences are planned by the teacher, student, parents and employer and operate under a training plan during the second half of the senior year. Students must maintain a B average in the Medical Office Management program and C average in academic coursework. On the recommendation of the Advisory Committee, students should obtain volunteer experience in the first semester so they can gain actual work experience with early placement.
Articulation Agreements
Articulation agreement has been developed between West Shore Career and Technical District and Cuyahoga Community College. Up to 18 semester hours of college credit are attainable. There is on-going dialogue following the established process and procedures between our school and each participating post-secondary institution to develop and maintain articulation agreements. The procedure can include post-secondary options, waiver of classes or other formats providing time-shortened or advanced skill associate degree paths.
Integrated Academics
Academics are taught outside the program; however, they are integrated as part of the program in order to raise standards.
Math, Science, English, Social Studies and communication concepts are considered as essential and integral parts of the program competencies
Technology
Technology is an integral part of the Medical Office Management program. Computer hardware and software are maintained as state-of-the-art. Instructional delivery of curriculum through technology is the norm for this class.
Student Leadership
Student participation in club activities as an integral part of the in-school instructional program are strongly encourages as well as student participation in out-of-school leadership, citizenship and cooperation activities.
Critical Thinking and Decision Making
The use of critical thinking skills and decision making are an integral part of classroom instruction and laboratory learning activities. Students learn decision making techniques through problem solving approach. Problem solving includes the identification of options, the selection and testing of an option, and determination of a solution or conclusion.
Statement of Modification
Significant academic accommodations and/or modifications of competencies in the Medical Office Management curriculum may limit or prevent successful training and/or future employment options in this area. Also, accommodations and/or modification necessary for physical limitations and/or social work behaviors may also limit or prevent successful training and/or future employment options in this area.
Disclaimer Statement
This Course of Study conforms to all federal, state and local laws and regulations including Title IX and non discrimination against any student because of race, color, creed, sex, religion, citizenship, economic status, married status, pregnancy, handicap, other physical characteristics, age or national origin. This policy of nondiscrimination shall also apply to otherwise qualified handicapped individuals.
Definitions and Codes
Determined by Business, Industry and Labor Panel (BIL)
Essential (E) Competency:
E = Competency is needed to ensure minimal level of employability. Entry-level employees (defined as graduates of an associate degree program) should be able to perform this competency for career success.
Recommended (R) Competency:
R = Competency should be included but is not essential for minimal level of employability or is related only to a subspecialty within a pathway.
Determined by Educator Panel (EDU)
Grade Level:
10 / = / by the end of grade 1012 / = / by the end of grade 12
AD / = / by the end of the associate degree program
Depth:
I / = / Introduce competencyR / = / Reinforce or add depth after introducing a competency OR after proficiency
P / = / Proficient or achievement of the competency; ability to apply knowledge of and/or perform the competency
Determined by Academic Review Panel
Correlated English Language Arts Academic Content Benchmarks
Benchmarks drawn from the Ohio English Language Arts Academic Content Standards that have been determined to be embedded in corresponding technical competency
Correlated Mathematics Academic Content Benchmarks
Benchmarks drawn from the Ohio Mathematics Academic Content Standards that have been determined to be embedded in the corresponding technical competency
Correlated Science Academic Content Benchmarks
Benchmarks drawn from the Ohio Science Academic Content Standards that have been determined to be embedded in the corresponding technical competency