1. Tuckman’s five-stage model proposes that during the ______stage, the group disbands after
having accomplished its goals.
a. norming
b. adjourning
c. forming
d. storming
2. Assigning different group members different tasks to accomplish is also known as ______.
a. division of labor
b. task division
c. group split
d. sharing of work
3. Which of the following is NOT an advantage of a small group?
a. Division of labor expedites tasks.
b. Interactions are more frequent.
c. Information is easier to share.
d. Individual contributions are easier to recognize.
4. Which of the following is LEAST LIKELY to increase as more members join a work group?
a. the number of communication problems
b. the potential for conflict
c. the number of coordination problems
d. the level of motivation
5. The New Product Research Team at Teaching Tools Co. is a small group comprised of women
in their mid-thirties who graduated at the top of their classes at major state universities in the
Midwest and received their MBAs at prestigious schools before they joined Teaching Tools.
These women have serious family commitments and at least one child. Which of the following
characteristics would you be MOST LIKELY to find in this group?
a. intense infighting
b. diversity of viewpoint
c. good information sharing
d. problems with coordination
6. In the workplace, members of a ______group do not have many characteristics in common.
a. homogeneous
b. homeopathic
c. heterogeneous
d. heteronymous
7. According to Thompson’s model of group tasks, task ______is the extent to which the work
performed by one member affects what other group members do.
a. significance
b. relevance
c. independence
d. interdependence
8. If a group task involves ______task interdependence, each member of the group makes a
separate and independent contribution to group performance.
a. group
b. pooled
c. reciprocal
d. sequential
9. The MOST LIKELY source of process losses on tasks with pooled interdependence is that group
members ______.
a. may inadvertently duplicate the efforts of other members by performing tasks that have
already been completed
b. have to wait for others to finish their tasks before making a contribution
c. may not be motivated because individual contributions cannot be easily identified and
rewarded
d. may overwhelm the manager because the group is too large to manage effectively
10. On tasks involving pooled interdependence, distributing rewards based on ______is MOST
LIKELY to result in high levels of motivation.
a. group performance
b. individual performance
c. projected performance
d. organizational objectives
11. Four employees are working together to assemble a product. April is first in the assembly line
and must finish her work before the most capable worker, Stewart, can begin. Derek, who is
the least capable, can only work on his part after he has received Stewart’s portion. Meg, who
is the final worker on the line, finishes the product after she receives Derek’s work. Who will
determine group performance?
a. April
b. Stewart
c. Derek
d. Meg
12. Who is MOST LIKELY to support synergy?
a. Robert Copeland: “To get something done, a committee should consist of no more than
three people, two of whom are absent.”
b. Ryunosuke Satoro: “Individually, we are one drop. Together, we are an ocean.”
c. Author unknown: “To kill time, a committee meeting is the perfect weapon.”
d. Elbert Hubbard: “A committee is a thing which takes a week to do what one good man
can do in an hour.”
13. A division’s ability to control contingencies ______.
a. gives the division the power to reward and punish behavior
b. means that it is the only division to have this power
c. makes the division vital to all other divisions
d. allows the division to handle sudden changes
14. ______power is an intense form of referent power.
a. Expert
b. Legitimate
c. Charismatic
d. Operational
15. The sales division of a paper company has been very successful. Members have been able to
increase the sale of paper by 150% in the past year. It has power in this organization because
it ______.
a. has the ability to generate resources
b. reduces the distribution of organizational resources
c. monitors the behavior of the other functions
d. duplicates the tasks of the other functions
16. As the chief mechanic at Fly Hi Airlines, Mack Wild’s department is the only one that has the
necessary skills to repair the airline’s critical cockpit electronics. The senior managers all treat
Mack with respect and try to avoid criticizing him or his department because they MOST
LIKELY see Mack’s department as ______.
a. charismatic
b. irreplaceable
c. resourceful
d. ascendant
17. All of the critical operation information at the Daily Pioneer newspaper flows through the layout
department. Jeffrey Sines, the head of the layout department, has a lot of power within the
organization MOST LIKELY because of the ______.
a. irreplaceability of his department
b. admiration and respect of his coworkers
c. centrality of his department
d. expert power he has
18. Although controlling resources is important in organizations, the ability to ______them is
also crucial.
a. allocate
b. generate
c. share
d. hoard
19. An employee needs to figure out what paperwork he needs to complete to request vacation
time. He would turn to the ______network to learn this.
a. advice
b. information
c. trust
d. communication
20. The ______is the individual, group, or organization that needs or wants to share information
with some other individual, group, or organization.
a. receiver
b. messenger
c. encoder
d. sender
21. A message is complete when it ______.
a. is listened to or read by the receiver and acknowledged as being received
b. contains all the information necessary to achieve a common understanding between
the sender and the receiver
c. has been shared by either speaking or writing by the sender and acknowledged by the
receiver
d. provides all of the information that a sender wants to share with others
22. A girl was throwing a party for her friends. She sent an email that said, “Come join me for a
summer celebration. It will begin at 2pm and end at 5pm. We will meet at Smith’s Park in
Allentown to play soccer and kickball. Make sure to bring water and clothes you don’t mind
getting dirty. Can’t wait to see your smiling faces!” Which of the following statements BEST
describes the effectiveness of this email?
a. It was ineffective because although clear, it was not complete.
b. It was ineffective because it was not sent face-to-face but via email.
c. It was effective because it was verbal communication.
d. It was effective because it was clear and complete.
23. Effective communication requires that the sender translate the message into a form that
______.
a. is free of jargon
b. conveys emotions or feelings
c. is understood by the receiver
d. has universal significance
24. A college professor was very excited to have a specific guest visiting his class. When he
introduced the guest to the class, he momentarily forgot that the students were not experts
in the field of study. Consequently, he used several different acronyms to describe the guest’s
experiences. The students did not understand these acronyms. As a result, ______.
a. the students were probably impressed by the speaker’s credentials
b. the jargon prevented effective communication
c. low information richness prevented effective communication
d. communication was likely to be effective
25. The communication ______is the pathway through which encoded messages are
transmitted.
a. medium
b. process
c. network
d. methodology
Text:
Understanding and Managing Organizational Behavior
Sixth Edition, 2012
ISBN-13: 9780136124436
Jennifer M. George and Gareth R. Jones
Prentice Hall