Christian Bauer

Franklin Lakes, NJ | (201) 673-5507 |

Talented, resourceful and currently completed an MBA (May 2017), coupled with several years of experience leading/directing teams, delegating tasks, instructing/training staffs, and monitoring performance to ensure optimal productivity. Creative and enthusiastic team leader adept at implementing operational efficiency and employee retention increases, while developing processes or policies pertaining to information gathering, human error mitigation, record tracking, policy and procedure documentation, and employee training programs. Results-focused team player seeking to leverage background into an operations management or business professional role for a progressive organization within the private sector. Bilingual: fluent in English and Spanish.

Leadership Skills:

Team Building & Leadership | Office Administration & Reporting | Training & Facilitation | Contract Administration

Business Communications | Law Interpretation | Scheduling & Tracking | Process Improvements | Record Keeping

Key Contributions

Supervised employees, delegated tasks, scheduled manpower, and monitored performance to ensure optimal productivity, while training new staff members on best practices and protocol to maximize performance.
Collaborated with cross-functional team members to communicate insights, best practices, project status updates and strategies for advancing shared organizational goals.
Researched issues to determine corrective action or issue resolution regarding benefit entitlements in pension and health plans.
Supported public query resolution by identifying data areas to execute effective decision-making and law interpretation around fund disbursement.
Recognized as an independent researcher, soliciting information to derive analysis and produce reports that support stakeholders with effective decision-making.

Professional Experience

Bergen County Veteran Services, Hackensack, NJ | 2017 to Present

VA Outreach and Events Support Specialist

Collaborate with community partners that include other government agencies, non-profits, and private individuals to develop relationship to benefit constituents in need.

Assist the director with Veteran Services events both internal and with external partnerships.
Develop veteran resume databases and employer list to match veterans with opportunities.
Perform several outreach community engagements at universities, American Legion, and VFW posts.
Assist with the sorting of donations which include food, clothing, personal hygiene items, and gift cards.

U.S. Department of Labor/Employee Benefits Security Administration, New York, NY | 2016 to May 2017

Benefits Advisor

Resolved staff queries by providing information, guidance, and assistance to participants, beneficiaries, plan trustees, service providers, and members of Congress concerning ERISA, COBRA, HIPAA, and ACA. Educated individuals, employers, special interest and other groups in the employee benefits field on government, pension and health benefit plan administration activities. Evaluated facts and intercedes with plan sponsors and employee benefit officials to deem judgments and resolve disputes.

Delivered information to public forums via presentations and outreach activities to participants and professional groups, and communicated insights concerning ERISA.
Mitigated regulatory risks by interpreting Title I of ERISA for best practice or conformance application towards employee benefit plans.
Analyzed federal laws and regulations to develop employee benefit plan policy.

Franklin Lakes, NJ | (201) 673-5507 |

Professional Experience (cont.)

Bergen County Veteran Services, Hackensack, NJ | 2015 to 2016

Homeless Veteran Liaison

Supported the Zero 2016Campaign with a focus on mitigating veteran homelessness in Bergen County. Implemented policies into the Veteran Outreach Program to ensure compliance adherence. Coordinated activity and project fulfillment with non-profit, local and state government veteran social service organizations.

Interfaced with costumers to develop individual employment plan, while assessing work ability and readiness relating to mental and physical capabilities.
Strengthened traceability by maintaining complete and accurate veteran records on county files.
Interviewed clients to identify needs, expectations, problems and situations.
Received calls and responded to inquiries, while assisting staff in report production.

United States Army, Various Locations | 2009 to 2013

Manager - Food Services

Organized and prepared meals for approximately 1,500 service members daily. Eliminated workflow liabilities by implementing proper safety techniques and protocols per the US Army regulations. Maintained highest standards in preparing fresh consumables,while adapting readily to field conditions. Managed a 10-member supply team comprised of civilian contractors and soldiers and monitored performance to ensure optimal productivity. Applied accounting principles and procedures for successful and complete project management.

Enacted crisis-management protocol and continuity measures to boost team performance.
Utilized MS Excel to prepare daily accountability sheets for executive officers.
Streamlined operational efficiency by developing/implementing logistics for dispatching mission essential items to various regions.
Ensured individual adherence to proper hygiene and sanitation standards by soldiers and civilians for risk minimization.
Ensured equipment functionality by monitoring for optimal quality assurance.
Conducted marketing surveys and meetings to convey meal requests and preferences.
Professionally greeted soldiers and civilians and ensured each received courteous and prompt attention.

Education

Master in Business Administration, Fairleigh Dickinson University (May 2017)

Bachelor of Arts in Public Administration (Magma Cum Laude | Dean’s List | Honors Program/Society | Army Commendation Medal), Fairleigh Dickinson University (September 2015)

Internships

Urban Stems, Human Resource Intern, July 2017 to Present

Maintain employee files and paperwork (on-boarding paperwork, I-9 documentation, ADP payroll, Google Apps., DocuSign).
Assist the HR Manager with administering benefit programs (open enrollment, ongoing employee support/guidance).
Complete employment verification requests.
Maintain employee confidentiality with all employee information/files.
Assist the recruiting team with sourcing and screening applicants.

Community Relations

Housing Policy Liaison, Bergen County

Member, Veterans Advisory Board of Bergen County

Volunteer, Veterans of Foreign Wars (VFW) Post

Volunteer, Veterans Association, Fairleigh Dickinson University

Homeless Outreach Volunteer,Ebenezer Church

Christian Bauer | Page 2