Stellar Operating Procedure Creation Template
Last Update: 06/21/17 by NAME
Description: Drafted
Table of Contents
Purpose
Principles
Resources
Terminology
Video Instructions
Action Steps
Notes
Purpose
● Here you will give a general overview of WHY this process is completed, and the goal that we are trying to achieve by completing this process. This will serve to educate the person reading the SOP as to the whole picture, and what they should hope to accomplish by completing this SOP.
● What is the big goal behind completing this SOP?
● Why is it important?
● How does it help us as a company?
Principles
● Here you will explain certain principles, rules, and helpful information that you would need to know in order to complete the SOP. For instance, if there are
○ Guidelines that we have at our company, like:
■ The customer is ALWAYS our number 1 priority
■ This SOP should be completed every X days,
■ This SOP should be performed only when X occurs
■ This should always happen within X amount of time
■ This process should take X minutes to complete
■ This process happens directly before/after (THE OTHER PROCESS)
■ etc
○ certain rules that are enforced by Amazon, Facebook, etc, For example:
■ Amazon emails must be answered within 24 hours
■ Amazon Seller Feedback will only be removed if it violates Amazon’s Guidelines
■ Amazon’s Advertising Campaign Manager’s effectiveness is measured by aCos, which tells us how much we need to spend in advertising (as a % of the total product price) in order to sell each product
■ Pictures posted to Facebook should be 1200 x 628 pixels
Resources
● Here you will link to any resources that are needed in order to complete this SOP. For instance:
● Documents
● Websites
● Login information
● Contact Information,
● Et cetera
Terminology
● Here you will define in bullet points any words or phrases that are uncommon, or critical to understanding this SOP.
Video Instructions
● If there is a video (or multiple videos) outlining this process, or that would be helpful to explaining this process, those videos should be included here.
Action Steps
1. Here - in a numbered list - you will list out the actions required to complete this process.
a. You can have both main steps (signified here by a number), or a sub-step (signified here by a letter), which helps to give more information about the main step.
2. Where a video is provided to help explain the process - for each main step, you will want to include a screenshot that will help the reader follow along with the process.
a. This will help them to more easily follow the steps, find/input the necessary information, etc.
b. You can take screenshots of your screen for the SOP by using the “snipping tool” in Windows, and Alt+Shift+4 in Mac
i. To use the snipping tool, follow these steps: https://www.youtube.com/watch?v=uL3h5xns6DM
c. You can have as many steps as you want for each process - the goal of this step is to make any process clear enough that ANYONE who has NEVER seen Amazon or our company will be able to quickly and easily complete this process simply by following the steps detailed in the SOP.
Notes
● This is where you will put any last notes or thoughts on the process that may be important, but might not have fit into the action steps as outlined above.
○ These can be any useful information for the person completing the SOP, and are not mandatory to include. But if there are other pieces of information that may be helpful, they will go here.