Organizing Includes All of the Following Activities EXCEPT

Organizing includes all of the following activities EXCEPT:

Select one:

a. attracting people to the organization.

b. specifying job responsibilities.

c. marshaling and allocating resources.

d. motivating employees to achieve their job's goals.

e. All of the above are correct.

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The correct answer is: motivating employees to achieve their job's goals.

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Stakeholders are

Select one:

a. those who are affected by an organization.

b. those who might affect an organization.

c. those who own an organization.

d. those who work in an organization.

e. all of the above.

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The correct answer is: all of the above.

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The excellence of your product (goods or services) is called

Select one:

a. innovation.

b. quality.

c. speed.

d. cost competitiveness.

e. None of the above

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The correct answer is: quality.

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The finding that workers performed and reacted differently because they were being observed is known as:

Select one:

a. the bureaucratic effect

b. the Hawthorne effect

c. Theory X/Theory Y

d. the contingency effect

e. the strategic effect

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The correct answer is: the Hawthorne effect

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Strategic goals are

Select one:

a. major targets that relate to the organization in the long-term.

b. focused on effectiveness.

c. focused on efficiency.

d. All of the above.

e. None of the above.

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The correct answer is: All of the above.

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Developing a competitive advantage depends upon

Select one:

a. strong financial backing of stakeholders.

b. securing exclusive rights to technological applications.

c. acceptance of constant change.

d. identifying core competencies.

e. All of the above

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The correct answer is: identifying core competencies.

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The reason that an organization exists is the organization's

Select one:

a. vision.

b. mission.

c. revenue.

d. strategy.

e. policy.

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The correct answer is: mission.

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______involves assembling and coordinating organizational resources.

Select one:

a. Controlling

b. Planning

c. Organizing

d. Leading

e. All of the above

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The correct answer is: Organizing

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When Meg Whitman took a chance on eBay in Germany, it was based on:

Select one:

a. her belief that the Germans were not enthusiastic buyers.

b. her hunch that the urge to trade is human nature.

c. an analysis of the belief systems of international communities.

d. her understanding that failure would not be tolerated.

e. All of the above

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The correct answer is: her hunch that the urge to trade is human nature.

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Which of the following is NOT an element of an effective plan for crisis management?

Select one:

a. Psychological and cultural actions

b. Technical and structural actions

c. Competitive actions

d. Evaluation and diagnostic actions

e. Strategic actions

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The correct answer is: Competitive actions

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When new goals emerge in the process of a group making a decision and the original goal is forgotten or replaced, this is known as goal

Select one:

a. domination.

b. displacement.

c. groupthink.

d. satisficing.

e. synergy.

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The correct answer is: displacement.

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Which of the following statements is most accurate regarding competitive advantage?

Select one:

a. You may successfully select one competitive advantage and stick with it permanently.

b. You will be most successful if you work on one element of competitive advantage at a time.

c. The best managers and companies deliver all four elements of competitive advantage.

d. Competitive advantage is over-rated as a factor for success.

e. None of the above.

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The correct answer is: The best managers and companies deliver all four elements of competitive advantage.

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The emergence of ______drove managers to strive for further growth.

Select one:

a. research and development departments

b. strategic planning methods

c. operations management restrictions

d. economies of scale

e. environmental awareness

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The correct answer is: economies of scale

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In order to be creative, a brainstorming session must

Select one:

a. be free of criticism.

b. be held in private.

c. be done professionally.

d. be done face-to-face.

e. involve industry experts.

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The correct answer is: be free of criticism.

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______studies and identifies management activities that promote employee effectiveness.

Select one:

a. Administrative management

b. Quantitative management

c. Systematic management

d. Organizational behavior

e. Human relations

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The correct answer is: Organizational behavior

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______introduced an approach to management known as scientific management.

Select one:

a. Chester Barnard

b. Max Weber

c. Henry Gantt

d. Frank and Lillian Gilbreth

e. Frederick Taylor

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The correct answer is: Frederick Taylor

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Decisions encountered and made before, having objectively correct answers, and solvable by using simple rules, policies, or numerical computations are:

Select one:

a. qualitative decisions.

b. programmed decisions.

c. non-economic decisions.

d. policy options.

e. nonprogrammed decisions

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The correct answer is: programmed decisions.

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The acquisition or development of new businesses that produce parts or components of the organization's product is called:

Select one:

a. concentration

b. vertical integration

c. concentric diversification

d. conglomerate diversification

e. None of the above.

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The correct answer is: vertical integration

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Which of the following is the rule-of-thumb to avoid failed decision making with start-up businesses?

Select one:

a. Start-ups take three times as long and twice as much money as their founders predict.

b. Start-ups take two times as long and three times as much money as their founders predict.

c. A well-prepared founder will predict almost "to the penny" how much money is needed for a start-up.

d. A well-prepared founder will predict almost "to the day" how much time a start-up will take to be successful.

e. All of the above are correct.

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The correct answer is: Start-ups take two times as long and three times as much money as their founders predict.

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All of the following are key components of the "current landscape in business" EXCEPT

Select one:

a. technological change

b. globalization

c. the importance of knowledge and ideas

d. collaboration across organizational boundaries

e. isolationism

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The correct answer is: isolationism

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You and your colleagues are having an enthusiastic debate over how best to manage your business. Colleague 1 says that you should find "the best way" to do every job in the company and teach every employee how to do their job accordingly. Colleague 2 believes that you should consider the employees' feelings and needs in their jobs. Colleague 2 suggests that you should come up with ways to acknowledge employees' needs so that they will be more productive. Colleague 3 disagrees with the others and suggests that you should use proven statistical methods to "crunch the numbers" to get the answers to your management questions. You, on the other hand, tell your colleagues that they all have legitimate theoretical approaches, but that, in fact, there is no "one best way" to manage and that you must consider the situation before making this important decision regarding your theoretical approach to managing your company.
Which theoretical approach does Colleague 2 appear to favor?

Select one:

a. systematic management

b. scientific management

c. administrative management

d. human relations perspective

e. contingency perspective

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The correct answer is: human relations perspective

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A common complaint about leaders, especially those who are newly-appointed, is that they lack which of the following?

Select one:

a. emotional understanding

b. empathy

c. feedback

d. decision making

e. self control

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The correct answer is: empathy

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Suppose you are interviewing a CEO of a large company. The CEO is telling you about their job as a manager and how they spend their time. Using the descriptions below, which function of management is the CEO describing in each of the examples?
"My job, for some part of each day, is to empower our employees to think of things in new and different ways, not just to come to work and complete the tasks on a list."

Select one:

a. planning

b. organizing

c. leading

d. controlling

e. decision making

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The correct answer is: leading

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When a solution is specifically designed for a particular problem or set of problems, it is called

Select one:

a. a designer-enhancement.

b. dynamic.

c. ready-made.

d. future-generated.

e. None of the above.

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The correct answer is: None of the above.

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According to the Type: Prologue feature, "Delta Air Lines Goes for Broke," which of the following challenges did NOT impact Delta's ability to compete in their industry:

Select one:

a. the events of September 11, 2001

b. expensive competitors taking market share

c. rising fuel prices

d. prior agreements with the pilots' union

e. impact of Internet ticket purchasing

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The correct answer is: expensive competitors taking market share

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A key concept of the human relations approach is ______.

Select one:

a. Statistical models should be utilized to answer management questions.

b. Social needs have precedence over economic needs.

c. Hierarchy defines the relationship among jobs.

d. Rules and regulations standardize behavior.

e. Productivity and employee behavior are influenced by the informal work group.

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The correct answer is: Productivity and employee behavior are influenced by the informal work group.

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GR Real Estate, Inc. recently decided to diversify from its original base in real estate to several wide-ranging industries such as trucking, lawn mower manufacturing, and catering. This strategy is an illustration of

Select one:

a. vertical integration.

b. concentric diversification.

c. conglomerate diversification.

d. concentration.

e. differentiation.

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The correct answer is: conglomerate diversification.

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If expansion to Australia did not materialize, Widget, Inc.'s backup plan is to expand to Asia. This back up plan is an example of

Select one:

a. strategic plan.

b. single-use plan.

c. contingency plan.

d. standing plan.

e. trial-and-error plan.

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The correct answer is: contingency plan.

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When Johnny Jack of Jack Enterprises realized that his plan to increase sales levels among associates was not producing the results he desired, he took quick action to make necessary adjustments. Johnny was exercising the management function of

Select one:

a. planning.

b. organizing.

c. leading.

d. controlling.

e. communicating.

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The correct answer is: controlling.

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The state that exists when the probability of success is less than 100 percent is:

Select one:

a. certainty.

b. uncertainty.

c. risk.

d. standard deviation.

e. programmable decisions

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The correct answer is: risk.

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All of the following are forms of collaboration across boundaries EXCEPT:

Select one:

a. partnering with a supplier to build success of both companies.

b. competitors joining forces to cooperate in pursuit of a common business interest.

c. sharing knowledge freely across the organization.

d. creating a new product to replace an existing one the company already produces.

e. none of the above.

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The correct answer is: creating a new product to replace an existing one the company already produces.

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The four basic management functions are: planning, leading, organizing, and

Select one:

a. coordinating.

b. controlling.

c. communicating.

d. Decision making.

e. developing.

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The correct answer is: controlling.

Question33

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Characteristics of managerial decisions include all of the following EXCEPT:

Select one:

a. risk

b. uncertainty

c. convention

d. lack of structure

e. All of the above are correct.

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The correct answer is: convention

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Given that Kleenex Facial Tissue has the largest market share but is in a declining growth industry, it is probably safe to assume that Kleenex Facial Tissue would be located where on the Boston Consulting Group Matrix for its parent corporation?

Select one:

a. As a dog

b. As a question mark

c. As a star

d. As a cash cow

e. As a resource burner

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The correct answer is: As a cash cow

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Select one:

a. systematic management

b. scientific management

c. administrative management

d. human relations perspective

e. contingency perspective

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The correct answer is: scientific management

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Shakil works for a large contractor. Company policy requires that in hiring subcontractors, at least three bids must be received and that the lowest bid which meets specifications will be accepted. Shakil's decisions regarding the hiring of subcontractors would be classified as

Select one:

a. minimizing.

b. programmed.

c. lacking structure.

d. reprehensible.

e. maximizing.

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The correct answer is: programmed.

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Allowing one person to control a discussion or decision is referred to as

Select one:

a. groupthink.

b. satisficing.

c. domination.

d. displacement.

e. esprit de corps.

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The correct answer is: domination.

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Tactics that are used to make decisions quickly while maintaining the effectiveness of such decisions include

Select one:

a. take a realistic view of the conflict

b. involving people who are experts and can be trusted.

c. focusing on real-time information.

d. All of the above.

e. None of the above.

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The correct answer is: All of the above.

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Which theory refutes universal principles of management by stating that a variety of factors, both internal and external to the firm, may actually affect the organization's performance?

Select one:

a. Systems theory

b. Systematic management

c. Hierarchy of needs

d. Contingency perspective

e. None of the above.

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The correct answer is: Contingency perspective

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Which of the following is/are considered to be contribution(s) of systematic management?

Select one:

a. Divided work into specialized tasks

b. Determined the importance of superior and subordinate roles

c. Employee efforts focused on achieving organizational goals

d. Raised managers' awareness about the most pressing concerns of their job

e. Defined the "one best way" to perform job tasks

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The correct answer is: Raised managers' awareness about the most pressing concerns of their job

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______is the concept that decision makers cannot be truly rational because decisions are complex and complete information is unavailable.

Select one:

a. Bounded rationality

b. Incremental decision making

c. Garbage can

d. Coalitional decision making

e. None of the above are correct.

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The correct answer is: Bounded rationality

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Suppose a global cosmetics company called Lumpy and Clumpy is considering its corporate strategy. Several people on their Board of Directors believe they have the "perfect" strategy for the company. Susie Q. Cutie believes that the best option is for Lump and Clumpy to stay on their current track of offering only cosmetics to customers who like the "look" of the products they offer. Marsha Madly wants the company to expand by purchasing the manufacturing plants that produce the Lumpy and Clumpy products. Another director, Carson Cash, wants to build the company by adding related products like skin care and perfume to be sold alongside their current products. Finally, the original owner of the company, Doris Doolittle, wants to grow the company by doing something completely new like building restaurants or perhaps starting an entertainment park.
Marsha Madly is advocating which corporate strategy?

Select one:

a. concentration

b. vertical integration