ST. JOSEPH’S HOSPICE

PERSON SPECIFICATION –VOICES SURVEY COORDINATOR

ESSENTIAL CRITERIA / DESIRABLE CRITERIA / HOW TESTED
Application form/ Interview
QUALIFICATIONS/
EDUCATION /
  • Relevant Honours or Master’s degree or the equivalent
/ Administration qualification to post graduate diploma Project planning skills / Application form / Interview
SKILLS AND ABILITIES /
  • Ability to work to project deadlines
  • Organizing and conducting a survey
  • Organising and conducting individual interviews and focus groups
  • Ability to audit, manipulate and interpret complex data from multiple sources using different tools (e.g. MS Access and MS Excel)
  • Managing and Organising large data sets and recordings safely and securely
  • Ability to analyse qualitative data and develop themes from comments, interviews and focus groups
  • Tailoring reports and creating for different audiencespresentations in written and power pointform
  • Ability to manage and prioritise own workloads
  • Revision and updating of project strategies and processes (e.g. sampling)
  • Ability to manage stakeholders and organise, prepare for and, where appropriate, co-chair stakeholder meetings
  • Writing of meeting minutes and action plans
  • Ability to develop constructive working relationships with professional colleagues, from a variety of backgrounds, both within and outside the hospice and hospital setting.
  • Ability to work across organisational boundaries and ensure all stakeholders work together to deliver clear outcomes
  • Identifying clinical risks and incidents and reporting these to CCG and other stakeholders.
  • Demonstrate the ability to discuss difficult issues relating to death, dying and bereavement with a wide range service users and professionals (individually and in focus groups)
  • Highlight risks to project and work towards developing a sustainable model of receiving service user feedback.
  • High IT literacy, especially MS Office Excel, Word and PowerPoint
  • Working with and training of volunteers to manage regular mail outs
/
  • Project planning/management skills
  • Database skills, especially data import and export, designing queries and working with forms (e.g. MS Access)
  • MS Excel Pivot Tables
  • Experience of publishing reports based on quantitative and qualitative statistical data
/ Application form /
Interview / Test

EXPERIENCE

/
  • Managing projects, including delivery, administration, analysis and reporting
  • Working with a range of contributors across organisations and professions
  • Administration of surveys
  • Collecting, analyzing and reporting onstatistical data, interviews and focus groups
  • Experience of multi-disciplinary work in a health or social care setting
  • Experience of working with end of care related issues
  • Working with and overseeing volunteers
/
  • Experience of end of life and or bereavement care
  • Experience of working in a multi-cultural setting.
  • Previous experience of service user experience surveys
/ Application form
KNOWLEDGE AND UNDERSTANDING /
  • Demonstrate an understanding of audit and quality assurance
  • Understand the complexity of health and social care services across multiple organisations
  • Data protection, information governance and confidentiality
/ Application form
OTHER /
  • Must feel comfortable working with bereaved relatives relating to care in hospital and hospicesettings
  • Commitment and enthusiasm for end of life care
  • Commitment to travel between project sites
  • Able to work comfortably with competing priorities and varying workloads
/ Application form / Interview

November 2016