Your Company Name
Job Title: Program Coordinator/ Medical Assistant
Summary of Job Responsibilities for ______:
To Include But Not Limited To:
· The role of this position is to participate in a variety of activities.
· Infusion Program:
o Orients possible new starts, requests benefits, eligibility and authorizations for all new starts.
o Advises patients of benefits.
o Schedules appointments for new starts.
o Rooms patients, takes and charts vital signs and drug history when necessary.
o Counsels patients on treatments and assists nurse when needed.
o Assists RN as needed.
· Handles program correspondence as necessary.
· Orients self injectable patients.
· Checks benefits and gets authorizations for self injectables.
· Refills for self injectables.
· Transfers calls or takes and delivers accurate messages, according to office policies, when appropriate personnel are unavailable.
· Orients patients on biological benefits when requested by physician.
· Maintains confidentiality of records.
· Performs related duties as required.
· Computer “go to” person when necessary.
· Maintains and starts all Patient Assistance Programs/Foundations and Copay Cards.
· Receives orientation from Drug Reps.
· Does prescription refills when necessary.
· Translates when necessary.
Qualifications:
· High school graduate or equivalent.
· Registered Medical Assistant, Phlebotomist.
· XRT and CPR Certified
· Good hygiene.
· Friendly demeanor.
· Computer knowledge/typing.
· Good verbal and written communication. Good spelling.
Knowledge, Skills and Abilities:
· Able to maintain confidentiality.
· All medical skills and knowledge required of a Medical Assistant.
· Able to be friendly, helpful and courteous to patients and on the phone.
· Ability to identify specific parts of the medical record and identify where they should be located in the record.
· Ability to understand and perform duties of position
· Able to complete a complex variety of tasks in an organized manner.
· Thorough knowledge of policies and procedures relating to position.
· Ability to look ahead and plan work schedule accordingly.
· Able to treat patients and staff with consideration and respect.
Competencies:
Identifies and resolves problems in a timely manner; Manages difficult or emotional patient situations; Responds to patients’ requests for service and assistance; Keeps emotions under control; Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Writes clearly and informatively; Able to read and interpret written information. Contributes to building a positive team spirit; Demonstrates accuracy and thoroughness; Uses time efficiently; Completes work in timely manner; Observes safety and security procedures; Able to deal with frequent change, delays, or unexpected events; Acts responsibly; Is dependable, adaptable and punctual; Is consistently at work and on time; Focuses on solving conflict not blaming; Asks for and offers help when needed; Generates suggestions for improving work.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; sit for extended periods; use hands and fingers; handle, or feel; reach with hands and arms; stoop and bend. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.
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