CURRICULUM VITAE
Mankhool Building,Al Karama Dubai,UAE
Mobile:+971 504960532
Email: suzannebaculi0310@gmail.com
Objectives:
Seeking a challenging position where my educational and practical experiences assist the organization growth, strengthen and contribute my knowledge and abilities for the achievement of goal with my career protest in well established company/Managing Company.
Worked Experiences:
Housekeeping Supervisor
Copthorne Hotel,Doha Qatar
December 19,2014 to April 24,2016
Duties and Responsibilities:
Supervise room attendants on maintenance of cleanliness in all guest rooms, corridors, service areas and any other areas on the floors.
Assist Room Attendants and supervise releasing of guestrooms into ‘Inspected’ status.
Work and liaise closely with Room Attendants in cleaning and preparing for V.I.P. arrivals or group
Ensure that Room Attendants trolleys are neat and fully stocked at all times.
Ensure strict control of service stations, including monitoring of required level of ‘par stock’ to minimize the vertical movement in terms of logistics.
Ensure that all occupied rooms are cleaned at the latest time.To avoid guest complaint.
Ensures that the Room Attendants fill out their Check Lists room by room and that any remarks are followed up.
Immediately report any missing items or damages to Executive Housekeeper.
Immediately attend to tasks requiring urgent attention, such as: soiled or damaged curtains, carpets, upholstery, equipment, etc.
Ensure that shower curtains, pillows, bedspreads, duvets/blankets, underneath furniture spaces, curtains and upholsteries are cleaned according to regular program/standards.
Report and follow up on maintenance requests.
Liaise closely with Front Office and Engineering in servicing guest request (through HotSOS).
Check vacant rooms daily to make sure there are no discrepancies.
Ensure that rooms with “Do Not Disturb” signs are followed up on.
Supervise the responsible use of all available systems and equipment, including but not limited to trolleys, vacuum cleaner, carpet washer, etc.
Ensure the optimum use and control of all chemicals and supplies to minimize wastage.
Ensures that all keys are handled responsibly and signed back in after duty.
Perform other duties as assigned by Executive Housekeeper and assists in all Housekeeping activities.
Housekeeping Coordinator
Concorde Hotel
Fujairah,UAE
November 2010to November 2014
Housekeeping Coordinator
Millennium Hotel
Doha, Qatar
November 2008-October 2010
Duties and Responsibilities:
Assist any paper work to housekeeping executive’s office
Conducting housekeeping tasks includes record keeping
Sending E mail’s into designated departments
Coordinate with inner and outer guest
Handled the incoming guest request calls
Handled contractual activities and records keeping
Responsible to keep the department fresh and up to-date
Provide information to the guest/costumers about hotel services
Able to keep the staff base on the daily basis
Conducting staff daily briefing and trainings needed.
To manage and taking care hotel staff uniforms
Assigned rooms to floor supervisor and room attendant as their task assignment
Issued master keys with task assignment to room attendant
To prepare the daily discrepancy report and forward to Front office and Finance Department
Update DND status in the system and to follow up
To prepare weekly store inventory as per the operation needed
To prepare weekly store requisition for the daily operation
To prepare Purchase request for any amenities, tools and etc. as per the operation needed
To prepare Housekeeping Manual Attendance Monthly/ Paytrax payroll monthly
Updates Lost and found in logbooks and system
Prepare and released gate pass for the lost and found after 6 months for the NON-Valuable items and Valuable item after 1 year as per the hotel policy.
To assist the room attendant and supervisor to conduct linen, equipment inventory and etc.
Updates floor Supervisor and room attendant task in the system
Keep record and update all the maintenance request in the system
Able to check Housekeeping attendant hygiene(example: nails, hair cutting and smell)
To conduct staff team building activities
Prepare training Schedules
Telephone Operator
Sofitel Hotel, Pasay City
Manila, Philippines
Year 2007-2008
Duties and Responsibilities
Call and receive call from customers.
Courteously greet the customer and give them the best customer service needed.
Give customer’s assistance by answering their inquiries and other concerns.
Transfer calls from to designated area or department.
Encode and forward customer’s concerns to authorized personnel that will further assist the concern of the customer.
Inform customers with their billing information, unpaid bills and other important concerns.
Special Knowledge:
Conversant in English fluently
Able to handle the staff during the absence of prior person
A flexible, cooperative, hardworking and reliable staff
Knowledge of maintenance of guest rooms and performed in conformance to prescribe hotel standard of cleanliness.
Performed duties in case of staff shortage
Interest to performed as floor supervisor during busy and tough operation
Interest in assisting paper works
Performed as florist internally
Computer Background:
Knowledge in Microsoft Word, Excel, Office, Email & internet Browsing
Familiar with Opera Hotel Management System
Familiar with Protel Management System
Academic Qualification
2 years Legal Management Cagayan State University, Philippines
Training & Achievements:
Supervisor of the Quarter Award
Copthorne Hotel,Doha Qatar
January to March 2015
Employee of the Month Award
Concorde Hotel, Fujairah UAE
February 2014
Back of the House of the Month Award
Millenium Hotel
Doha,Qatar
December,2009
Safe Chemical Handling and Safety Training program
Fujairah Ballroom
Fujairah,UAE
April 2012
Paytrax training
Millennium Hotel Training Centre
Doha, Qatar
June 2010
Personal Details:
Name: Suzanne Baculi
Date of Birth:February 03, 1986
Age:31
Height:5’2
Weight:51
Nationality:Filipino
Passport No.:EB9636662
Passport Exp.:November 19, 2018
Visa Status:Visit Visa
Exp.Status:September 01,2017