Job Title: Order Picker/Packer & Sales Assistant

Royal Academy of Dance

Job Description

Job title: Order Picker/Packer & Sales Assistant

Department: Royal Academy of Dance Enterprises Ltd (RADE)

Main purpose: This role is responsible for the processing, picking, and dispatch of customer orders, and supporting the web and sales staff to ensure customer service levels are maintained throughout the business at all times.

Line manager: Retail Manager

Line director: Director of Finance & Operations

Salary range: £16,000 - £18,000 pa pro-rata

Nature of contract: 1 year fixed term

Working Days/Hours: Monday – Wednesday (21 hours per week): 10.00am to 6.00pm

The post also requires the need for the post holder to work occasional overtime and weekends as per the needs of the business

Duties

1. Picking, Packing and Dispatching

· Collate customer orders and check against invoice (Picking)

· Pack goods in appropriate sizes (Packing), including shipping documentation and export declarations as required

· Arrange delivery and keep appropriate records

· Complete order process via RMS

· Manage stocks in the packing room

· Assist sales team with ensuring optimum stock levels are maintained in the shop

· Assist sales team with processing supplier stock orders

· Ensure all stock rooms are kept in an orderly fashion adhering to manual handling best practise

2. Operational

· Process orders as directed (Phone, catalogue, online and mail)

· Check payment method and take payment as necessary

3. Administrative

· Contact customers who have left messages via the phone or email regarding existing orders within 24 hours of receipt of query

· Fully support other team members as required in resolving customer queries

· Maintain database of customers

· Propose alternative methods of packing/use of materials to maximise benefit to the business

4. Other duties

· Assist with the preparation of and participate in the Bi-annual stock take

· Attend and contribute to team meetings

· Participate in regular manual handling training and briefing updates

· Where staffing necessitates or during busy periods, assist sales team attend to customers in the shop and process transactions and returns, ensuring service levels are maintained

· Where staffing necessitates invoice all orders via RMS

· Where staffing necessitates dispatch all orders via courier’s system

· Undertake the role with due regard to equality of opportunity

· Any other duties that may arise within RAD Enterprises Ltd

Direct reports

None

Page 1 of 1

October 2016