Configuring Actuate 8.0 Reporting Toll in MXES

Configuring actuate 8.0 reporting toll in MXES.

1)Don’t install actuate in program files directory. Install in c or d drive.

2)Create a Maxadmin user with administrative privileges.

3)At the time of maximo installation specify volume names instead of local host. And make sure of specifying correct name.

If you get the following error while importing follow the steps specified in the document.

"Specified user name or password is incorrect or this user does not have administrator privilege."

1) The following configuration files contain your Actuate server name and volume information. The references to the name of your server and volume should be consistent from one file to another. If they do not match you may receive the error noted above. Please check the following files and ensure that the values for the iServer and volume are correct and consistent.

- <MAXIMOROOT>\applications\maximo\properties\maximo.properties (if changed, rebuild maximo.ear)

- <MAXIMOROOT>\applications\activeportal\WEB-INF\web.xml (if changed, rebuild acweb.ear)

- Actuate8\iServer\etc\acserverconfig.xml (if changed, restart the Actuate Process Management Daemon service - PMD)

- Actuate8\iServer\etc\acpmdconfig.xml (if changed, restart the Actuate Process Management Daemon service - PMD)

2) This issue can occur if Maximo is unable to bind to port 1099 upon startup. This is the default port for binding but if another process is using this port, Maximo will bind to an alternate port. Since the RSSE component (Report Server Security Extensions) also has reference to this port, the port will need to be changed to match that to which Maximo is binding. To correct this issue, we will hardcode another unused port for binding.
- In the <MAXIMOROOT>\applications\maximo\properties\maximo.properties file, you will see the following:
mxe.rmi.port=0
On the line below this entry, add another line as follows :
mxe.registry.port=9898
This is how it should appear when finished:
mxe.rmi.port=0
mxe.registry.port=9898
*The port can be any available port on the system - 9898 is just for example purposes. To check which ports are available, do a netstat a and see which ports are being used. Use a port that does not appear in this list.
- In the Actuate8\iServer\etc\rsse_maximo.properties, change the maximo.port value to match the registry port specified in the maximo.properties file.
For example,

#Rmi registry port for maximo. Default is 1099 if left blank.
maximo.port=9898

- Once the changes have been made to each file, you will need to rebuild the maximo ear file and restart the webserver.
- Restart the Actuate PMD service

- Wait for 1 minute after the PMD starts and then access the acadmin via . In the dropdown, select the volume and try logging in as your maxadmin user. If the error persists, continue to the next step.
3) Another reason for this error could be that the businessobjects.jar file for Maximo is out of sync with the actuatebo.jar file for Actuate. This can happen if Maximo was updated to a new patch level but a new jar file wasn't updated on the actuate server.
To determine if this is a problem, perform the following:
- Stop the Actuate Process Management Daemon (PMD) service under Control Panel.
- Navigate to the C:\Actuate8\iServer\servletcontainer\webapps\acrsse\WEB-INF\lib directory. Move the actuatebo.jar to another folder outside of this directory. (do not simply rename this file).
- Navigate to the MAXIMO\deployment\default folder and open the maximo.ear file with winzip. Locate the businessobjects.jar and extract it to the actuate folder listed above - in place of the actuatebo.jar
- Restart the PMD
- Wait for 1 minute after the PMD starts and then access the acadmin via . In the dropdown, select the volume and try logging in as your maxadmin user. If the error persists, continue to the next step.
4) Another reason why this error can occur is if the RSSE component is using cached information. To eliminate this issue, it is recommended to "refresh" the RSSE Service by following the following steps:
- Stop the Actuate PMD process.
- Navigate to the Actuate8\iServer\etc folder and open the acserverconfig.xml file with notepad. Locate the following line:
EnableRSSEService="true"
Change this value to false and save the file
- Go up one directory level to the iServer folder and delete the encyc folder
- Restart the Actuate PMD Service
- Login to the Actuate acadmin via System Administration. Click the System Volumes link and then click the volume name listed. Under the Open Security tab, select the radio button to enable as a webservice. Click OK and logout.
- Stop the PMD again
- In the Actuate 8\iServer directory, delete the new encyc folder that was created ( this is created with each restart)
- Restart the PMD.
- Wait for 1 minute after the PMD starts and then access the acadmin via . In the dropdown, select the volume and try logging in as your maxadmin user