Application for After Sales Officer

APPLICATION FOR AFTER SALES OFFICER

Please returnyour application by5pm on Wednesday 18th February 2015either by email by hard copy marked Private and Confidentialto:
Recruitment, Human Resources
Newlon Housing Trust
Newlon House
4 Daneland Walk, Hale Village
London N17 9FE

SECTION 1: ABOUT YOU

Title:
Surname:
Full First Names:
Address: / Home Telephone No:
Office Telephone No:
Mobile:
E-mail:
May we ring you at work?YES/NO
Do you require a work permit?YES/NO
If so, do you have a valid permit? YES/NO

SECTION 2: YOUR CAREER

Please attach your CV clearly showing

Your career history including start and end dates of employment
Your educational achievements and any qualifications you have

SECTION 3: HAVE YOU GOT WHAT WE ARE LOOKING FOR?

Using the job description and person specification for guidance, please provide the information below to show your suitability for this role.

Customer service (max 500 words)– please give us an example of the steps you have taken to ensure customer satisfaction with a service you have provided.
Planning & Organising (max 500 words)- please give us an example of an occasion where you had to think ahead and manage several tasks at once to ensure you meet deadlines
Working with Others (max 500 words) – please give us an example of where you have worked effectively as part of a team in order to deliver an excellent service to customers
Please tell us here if you have any other relevant skills and experience that you have not mentioned elsewhere (max 500 words).

SECTION 4: YOUR REFEREES

Please give the names and addresses of two people, not relatives, we can ask for references about the last three years of your employment. If you are in full-time education give a member of the tutorial staff.

Reference 1 (present or most recent employer)

Reference 2

Name:

Occupation:
Address:
Telephone no:
Email: /

Name:

Occupation
Address:
Telephone no:
Email:

Relationship:

SECTION 5: YOUR AVAILABILITY

Assessment Centre:Wednesday 4th March

Interview: Tuesday 10th March

Are you available for testing and interview on the proposed dates?

SECTION 6: DECLARATIONS

As a publicly-funded organisation Newlon has very high standards of probity. We need to be able to take steps to prevent any conflicts of interest that might arise in the course of this recruitment process. We therefore ask you to declare any interests that you know you have in relation to Newlon. For example, are you a Newlon resident or are you closely connected to a Newlon resident? Are you closely connected to a Newlon employee or Board member? Do you have a financial or managerial involvement in any organisation that Newlon does business with? Please indicate below whether you have any interests to declare:

I have no declaration of interest to register 
I wish to declare the following interest.
Name (self or other): …………………………………………………..
Nature of Interest: ……………………………………………………………………………………………………….
Please expand as necessary
I declare that the information provided in this application form is to the best of my knowledge correct and if I am appointed will form part of my contract of employment. I understand that any false information could lead to disciplinary action, which may result in dismissal. I also understand that appointment will be subject to satisfactory references and medical examination, and if appropriate, confirmation of statutory qualifications/resignation and a police check. By completing this application form I am giving consent to Newlon Housing Trust to process my personal data as appropriate for employment purposes under the Data Protection Act 1998.

Signed:

Date:

Thank you for your application. As our jobs usually generate a lot of interest we are only able to contact successful applicants. If you don’t hear from us within 3 weeks of the closing date please assume you have been unsuccessful on this occasion but please do apply for suitable vacancies in the future.

HUMAN RESOURCES MONITORING - After Sales OfficerThe Newlon Group is committed to valuing people as individuals, to promoting diversity and to preventing discrimination. Please help us monitor how well we are doing this by providing the information requested below. The information will kept in the strictest confidence by Newlon’s Human Resources Section. This sheet will be removed before short-listing.
Disability:
a.Do you consider you have a disability?YES/NO
b.If YES please give details:
c.Are there any special arrangements you would like us to make in order to offer you a fair selection interview? (Please specify)
d.Are there any special arrangements you would like us to make to enable you to carry out this job? (Please specify)

Criminal convictions:

a.Do you have any criminal convictions (other than those spent under the Rehabilitation of Offenders Act)? YES/NO

b.If YES, please give details:

Demographic information
Gender
MaleFemale
Ethnicity
Asian or Asian British: Bangladeshi Indian Pakistani Other, please specify…………
Black or Black British: African CaribbeanOther, please specify………………….
Mixed: Asian and WhiteBlack African and White
 Black Caribbean and WhiteOther, please specify ………………
White:BritishIrishOther, please specify ……………….
Other:Chinese Kurdish TurkishOther, please specify……………
I prefer not to answer:
Religion or faith
Baha’IBuddhism
ChristianityHinduism
Islam (Muslim)Jainism
JudaismRastafarianism
SikhismZoroastrianism (parsi)
No religion I do not wish to answer
Sexual Orientation
HeterosexualGay femaleGay maleBisexual
OtherI prefer not to answer
Age
Please indicate the age group that you fall into
24 or under / 25-29 / 30-44 / 45-59 / 60-64 / 65 or over / I prefer not to answer