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RETURN MATERIAL AUTHORIZATION (RMA) REQUEST FORM

For Curtiss-Wright Defense Solutions (CWDS)

  1. Use of this form to receive authorization to return material signifies acceptance of CWDS Terms & Conditions that are available to you at: Warranty repairs shall be completed under the terms and conditions of the original sales order.
  2. CWDS encourages the use of the Fault Reporting Questionnaire ( in order to aid in understanding, replication, and investigation of the reported fault.
  3. For customer-funded repairs (non-warranty), a Purchase Order number (PO) or credit card number (as appropriate) is required prior to commencing a repair. If your Receiving Department requires a PO number before they will accept the return shipment, regardless of the warranty status, please provide the PO number for this return material request.
  4. All retrofits (implementation of ECO) and upgrades (variant change) require quotation by CWDS and customer acceptance prior to assigning an RMA. Please reference the CWDS quotation number when requesting return authorization.
  5. If multiple items are included on a single RMA then these items MUST be covered by a single Purchase Order. If Buyer requires items returned for repair to be covered by individual Purchase Orders then separate RMAs must be requested
  6. Multiple “Ship From” and Ship To” addresses cannot be entered on a single RMA request form. Individual RMA requests must be completed for each combination.
  7. Shipping instructions will be provided with RMA number. You must reference the RMA and/or Quotation number on the outside of the box for efficient Customs processing.
  8. For Out-of-warranty returns, Buyer shall be responsible for all shipping costs. Please provide shipping method and account number for return shipment. Lack of shipping account information will result in CWDS shipping by the method it deems most advantageous at Buyer’s expense.
  9. Any request for expedited repair will be done only on a best effort basis, based on component availability, condition of the returned product and determination that the product is not beyond physical repair (BPR). Products requiring export licenses/permits are not eligible for expedited repairs.
  10. Return of repaired items to the Buyer’s requested site will only occur after the PO is accepted by CWDS.
  11. Dispatch of this form to CWDS represents Buyer’s full and complete acceptance of the above statements as well as the terms and conditions contained herein.
  12. A separate RMA form must be completed for each Purchase Order you need referenced.

Customer to Complete

Please complete the below “Special” services/restrictions to request quote. Note that not all services are available at all repair sites. Please make sure you select the appropriate box. Not applicable if not checked. Fields are only mandatory if services are checked/required

Required / “Special” Purchased Services / Required / “Special” Export Restrictions
Expedite Service - Minimum US $500 per unit / US Eyes Only Material – Asset cannot be exported outside of USA.
Source Inspection- Minimum US $1,500 per day / US International Traffic in Arms Regulations (ITAR) export authorization (U.S. export permit).
Authorization to be utilized:
______
(e.g. DSP-73, DSP-05, TAA)
Failure Analysis (Component Level) – Minimum US $5,000 per unit
Replacement mounting hardware – Approx US$50 per Kit
Other (please specify):
Customer to Complete
Please complete all mandatory fields below to obtain return material authorization.
( = Mandatory Fields)
Date of Request: /  Company:
Ship From Address: /  Bill To Address:
Ship To Address (if different than “Ship From Address” above:
Special Instructions
(Any other instructions you would like to add to this order)
Name / Phone / Email Address
Requestor’s contact
(communication related to RMA will be sent to BUYER only)
 Buyer’s contact
(communication related to RMA will be sent to BUYER only)
Technical contact (if different)
(Technical communication related to RMA will be sent to this person along with Buyer)
Shipping Method & Account #
(If not provided, CWDS will ship collect)
PO # or Credit Card #
(If not available prior to issuing an RMA, please be aware that actual repair will not commence without PO #. Please ensure to send to CWDS once PO# is generated to ensure your RMA is being processed) / Credit Card: / Choose an item. / Expiry:
(mm/yyyy)

Customer to Complete

Please complete all mandatory fields below.

 = Mandatory Fields

/ To be completed by CWDS
Customer
Part Number /  CWDS
Part Number /  Out of Box Failure?
(Did the unit fail on first use?) /

 Problem Description

(Provide sufficient description to allow problem duplication. Failure to do so could result in non-repair of the card) / Warranty Status / Standard Repair Price (if applicable)? / Repair Category / Previous RMA History? / Numeric Revision?
Serial Number /  Serial Number /

 Upgrade CWDS Quotation Number

(Required for upgrade/retrofit only)

/ Warranty Expiry Date / Date Last time in for repairs
Choose an item. / / Choose an item. / USD / Choose an item. / Choose an item. / Choose an item.
Choose an item. / / Choose an item. / USD / Choose an item. / Choose an item. / Choose an item. /
Choose an item. / / Choose an item. / USD / Choose an item. / Choose an item. / Choose an item. /
Choose an item. / / Choose an item. / USD / Choose an item. / Choose an item. / Choose an item. /
Choose an item. / / Choose an item. / USD / Choose an item. / Choose an item. / Choose an item. /
To be completed by CWDS
RMA #: /  Quote # for Upgrades/Retrofit: / Original Sales Order:
Request Rec’d on: / Original Cost:
RMA Assigned on:

Continued … Use this page only if additional lines are needed. Otherwise, discard this page.

 = Mandatory Fields

/ To be completed by CWDS
Customer
Part Number /  CWDS
Part Number /  Out of Box Failure?
(Did the unit fail on first use?) /

 Problem Description

(Provide sufficient description to allow problem duplication. Failure to do so could result in non-repair of the card) / Warranty Status / Standard Repair Price? / Repair Category / Previous RMA History? / Numeric Revision?
Serial Number /  Serial Number /

 Upgrade Quotation Number

(Used for upgrade/downgrades/retrofit only)

/ Warranty Start Date / Date Last time in for repairs
Choose an item. / Choose an item. / USD / Choose an item. / Choose an item. / Choose an item. /
Choose an item. / / Choose an item. / USD / Choose an item. / Choose an item. / Choose an item. /
Choose an item. / / Choose an item. / USD / Choose an item. / Choose an item. / Choose an item. /
Choose an item. / / Choose an item. / USD / Choose an item. / Choose an item. / Choose an item. /
Choose an item. / / Choose an item. / USD / Choose an item. / Choose an item. / Choose an item. /
Choose an item. / / Choose an item. / USD / Choose an item. / Choose an item. / Choose an item. /
Choose an item. / / Choose an item. / USD / Choose an item. / Choose an item. / Choose an item. /
Choose an item. / / Choose an item. / USD / Choose an item. / Choose an item. / Choose an item. /

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