Job Description
Job title:Divisional Business & Service Development Manger.
Job reference: WA2347
Department:Caring Services
Location:Flexible across the division
Reports to:Divisional General Manager.
Accountable to:Divisional General Manager.
Job Purpose/Summary
This is a senior management position responsible for leading the Divisional Business and Service Development team. The post holder will take responsibility for the development and management of all commercial activities in support of operational & clinical teams across the division, under the direction of the Divisional General Manager.
The post holder will lead all aspects of business & service development and management including contract and customer relationship management and the management of the divisional commissioning process. The Divisional Business & Service Development Manager will work closely with the Hospice and Regional Managers contributing to the development and implementation of Marie Curie Cancer Care (MCCC) services, leading the business and contractual elements of the service commissioning, and will be an active member of the Divisional Management Team
Key relationships
Divisional General Manager; MCNS Regional Managers; Hospice Managers; Operational & Clinical Management Teams; Caring Services Marketing Team; Central Analytics and Service Design Teams; Finance Team; External Stakeholders.
Accountabilities (Duties & Responsibilities)
Contribute to the development of the charity-wide strategic plan by:
- Working with the Divisional General Manager and the Operational & Clinical teams across the Division to identify potential service developments in response to external changes e.g. DoH priorities / trends.
- Developing business relationships to deliver long term benefit for the NHS, MCCC, patients, families and carers.
- Developing a partnership approach with commissioners to maximise resources, responsiveness and improve reliability.
- Supporting the development of services to meet the needs of patients, families, referrers, commissioners.
- Identifying opportunities and contracting for business and service development.
Deliver the charity’s strategic plan by:
- Leading the Divisional Business & Service Development Team to support the Operational & Clinical teams across the Division with the commercial aspects of service delivery plans.
- Take responsibility for the management of the Divisional Business & Service Development budget.
- Take responsibility for the line management of the Divisional Business & Service Development Team.
- Take responsibility for the commercial success of the division including but not limited to:
- Geographical (CCGs/ Health Boards etc).
- Service types (introducing new Marie Curie Services).
- Customer types (such as acute hospitals).
- Along with the Divisional General Manager support the Charity’s commercial proposition within the division.
- Though appropriate horizon scanning and analysis identify areas/contracts (CCGs, Board, Acute Trusts etc) to target with additional resource or attention in order to ensure growth and equity of access to services for all.
- Taking responsibility for the development, management and through to the Divisional Business and Service Development Team delivery of all aspects of the divisional commissioning and client management process including but not limited to:
- Needs Analysis.
- Business case and Tender writing including relevant costing.
- The contracting process.
- The business communications process.
- Liaising with the head of marketing to maximise awareness and understanding of clinical services within the division.
- Customer Relationship Management & Service Activity Reporting.
- Service Implementation & Evaluation
Drive improvements in quality of care and service delivery through:
- Liaising with Commissioners to identify the MCCC services that best meet the needs of the area.
- Contributing to the development and the implementation of the concept of “a national service delivered locally”
- Identifying and contributing to the development of new services that extend MCCC reach
- Ensure that the implementation pilot projects are well managed and full post implementation reviews are undertaken.
- Introducing and maintaining standard contracting and commissioning practices across division
- Developing and managing systems and processes to receive and act on feedback from patients, families, carers and referrers
- Developing and managing the Divisional Customer Relationship and Account Management processes ensuring customer relationship and key account management principles, processes and systems are used consistently.
- Take a leading role in ensuring the accuracy of monitoring, evaluating and reports to Commissioners on services.
- Contributing to the national marketing and promotional initiatives and materials for services
- Implementing local marketing programmes to increase awareness and service penetration
- Contribute to business continuity plans to ensure robust service delivery throughout ‘crises’
Ensure the financial success of the Charity by:
- Ensuring that appropriate levels of service are commissioned to meet the needs of the population equitably.
- Ensuring that all services are delivered against up to date, viable contracts with clearly defined and agreed service requirements and levels of care
- Monitoring the delivery of the services against contractual commitments to ensure cost effective and best value care is delivered and that all legal obligations are met.
- Take responsibility for developing and maintaining the Divisional Business & Service Development plan.
- Oversee and leading business and contractual elements of commissioning including negotiations, reviews, and debt management.
- Ensuring that all Commissioners have an up to date, signed contractual agreement for all agreed services
- Monitoring the delivery of the services against contractual agreements
- Work with the Operational & Clinical teams across the Division to set service levels (and associated costs) for each Commissioner
- Working with Operational & Clinical teams across the Division lead the development of business cases
- Ensure any identified risks and are escalated including over / under-spend on agreed services
- Act up for / represent the Divisional General Manager as required both internally and externally
General
In addition to the specific duties and responsibilities outlined in this job description, all Marie Curie Cancer Care employees should be aware of their specific responsibilities towards the following:
- Marie Curie Cancer Care is committed to encouraging volunteering throughout the organisation and as such the post holder will be expected to support and respect volunteers, and may be asked to work alongside or supervise a volunteer as part of their role whilst working at Marie Curie Cancer Care.
- Marie Curie Cancer Care operates a no-smoking policy. The post holder should either be a non-smoker or be prepared not to smoke in any Charity premises, grounds or vehicles or when on Marie Curie Cancer Care business outside the office.
- Adhere to all health and safety and fire regulationsand to co-operate with the Charity in maintaining good standards of health and safety.
- Adhere to all Marie Curie Cancer Care policies and procedures at all times
- Actively promote and support the safeguarding of vulnerable adults, young people and children, observing and adhering to Marie Curie Cancer care policies on safeguarding
- Uphold ethical and professional standards and not behave in a manner that is likely to bring the Charity into disrepute.
- Promote and sustain a responsible attitude towards equal opportunities and diversity within the Charity.
- Demonstrate a commitment to ongoing registration requirements or any national professional or occupational standards associated with the role.
- Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.
- For designated roles, the post holder will be responsible for health & safety, business continuity planning and/or risk management. (These responsibilities will be notified on appointment).
This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.
/ Marie Curie Cancer CarePerson Specification
Job title:Divisional Business & Service Development Manager
Job reference: WA2347
Criteria / Essential / Desirable / How assessed1. Skills/ Abilities / Strong Negotiation skills
Strong sales skills
Strong proposal writing
Strong ability to close the deal
People management
Report writing skills
Strong Interpersonal skills
Excellent Communication skills
Excellent presentation skills
Financial analysis
Budget preparation and management
Performance management skills / Project Management skills
Organisation development skills
Strategic management skills
/ CV
Interview
2. Knowledge / Relevant degree and/or extensive experience in business development in the health and social care sector.
NHS Commissioning processes
Understanding of health care in the relevant division
Service Development
Contract writing and management
Commercial and legal working practises for service delivery.
Customer Relationship Management
Change management processes / Project Management techniques / tools
Masters Degree / CV
Interview
3. Behaviours / Self starter
Completer / finisher
Outcome driven
Customer focused
Delivery focused
Excellent at developing and maintaining relationships
Committed to continuous improvement
Passion for excellence
Innovate and creative
Customer focused
Dynamic
Team orientated / Strategic thinking / CV
Interview
4. Experience / Management of remotely located teams with portfolio of over £3M
Negotiating national (UK-wide) services
Developing and implementing complex action plans & monitoring performance
Responsibility for negotiating contracts of over £250,000
Leading bids and Tenders / Leading bid teams, especially for consortia bids. / CV
Interview
1. Skills/ Abilities / Strong Negotiation skills
Strong sales skills
Strong proposal writing
Strong ability to close the deal
People management
Report writing skills
Strong Interpersonal skills
Excellent Communication skills
Excellent presentation skills
Financial analysis
Budget preparation and management
Performance management skills / Project Management skills
Organisation development skills
Strategic management skills
/ CV
Interview
Where appropriate, reasonable adjustments to these criteria will be considered to accommodate personal circumstances such as disabilities
Terms and conditions
Job titleDivisional Business & Service Development Manager
Job referenceWA2367
Salary£38,648- £42,941
Annual leave entitlement25days (including 8 bank holidays)
Notice periodThree Month (after probationary period)
Working hours35hours per week
Probationary periodSix months
Disclosure Check Enhanced with barred check, Enhanced w/out, Standard or None.
Otherbenefits
- Continued access to NHS Pension Scheme (subject to eligibility)
- Marie Curie Stakeholder Pension Scheme
- Season ticket loan
- Loan schemes for bikes; computers and satellite navigation systems
Due to administration costs borne by the charity, we regret that only short-listed candidates will be contacted. If you have not heard from us within four weeks of the below closing date, please assume that your application has been unsuccessful.
Closing date:
Please send applications to:
email:
Post to:
The Recruitment Team
Marie Curie Cancer Care
89 Albert Embankment
London
SE1 7TP
Contact Numbers:Tel: 02070916642