/ DEPARTMENT OF MANAGEMENT SERVICES
ADMINISTRATIVE POLICY
TITLE: Career Service Grievances / POLICY NUMBER
HR
07-123
EFFECTIVE: February 16, 2007
REVISED: March 27, 2012

PURPOSE

Provide the grievance process available to employees in Career Service (CS) positions.

SCOPE

This policy is applicable to all career service employees of the Department of Management Services (DMS/department) who have satisfactorily completed at least a one-year probationary period in their current position.

AUTHORITY

Section 110.227(4), Florida Statutes (F.S.)

DISTRIBUTION LIST

The Following Individuals
Should be Notified of this Policy, its Procedures and Forms / Method of Notification
All DMS Employees /
  • New Employee Orientation
  • DMS communications via employee
distribution list
  • DMS Web site

DMS Executive Leadership /
  • Executive Leadership meetings

POLICY

A grievance process is available to career service employees who have satisfactorily completed at least a one-year probationary period in their current position. A grievance is defined as the dissatisfaction that occurs when an employee believes that any condition affecting the employee is unjust, inequitable, or a hindrance to effective operation. Claims of discrimination and sexual harassment or claims related to suspensions, reductions in pay, demotions, and dismissals are not subject to the CS grievance process.

PROCEDURES

The following procedures apply to a grievance filed pursuant to this subsection, except that all timeframes may be extended in writing by agreementof the employee and agency designee:

(a)Step One.--The employee submit a signed, written grievance on the “Career Service Grievance Form” (HR-123-F1) to his/her supervisor within fourteencalendar days following the occurrence of the event giving rise to the grievance. The supervisor must meet with the employee to discuss the grievance and provide a written response to the employee within seven business days following receipt of the grievance.

(b)Step Two.--If the employee is dissatisfied with the response of his/her supervisor, the employee may submit the written grievance to the agency head (or designee) within seven business days following receipt of the supervisor's written response. The agency head (or designee) must meet with the employee to discuss the grievance within five business days following receipt of the grievance. The agency head (or designee) must respond in writing to the employee within fivebusiness days following the meeting. The written decision of the agency head will be the final authority for all grievances filed pursuant to this subsection. Such grievances may not be appealed beyond Step Two.

RESPONSIBILITIES

Individual
or Group / Responsibilities
Career Service (CS)Employees /
  • Follow the grievance procedure if anemployee believes a condition affecting them is unjust, inequitable, or a hindrance to effective operation.

Supervisor /
  • Meet with the employee to discuss the grievance and provide a written response to the employee within seven business days following receipt of the grievance.

Agency head or designee /
  • Meet with the employee to discuss the Step 2grievance within five business days following receipt.
  • Respond in writing to the employee within five business days following the meeting.

DEFINITIONS

Word/Term / Definition
Agency head designee / The agency head designee at DMS is the Human ResourceDirector.
Career Service (CS)
Employee / A person who has been hired, works for the state, and receives a warrant from the state for services rendered and is in an established CS position. See sections 110.201 – 110.2035, F.S.
Grievance / When an employee believesany condition affecting him/her is unjust, inequitable, or a hindrance to effective operation.

FORMS

HR-123-F1 – Career Service Grievance Form

Page 1 of 3 DMS Policy No. HR-07-123

Career Service Grievances