Terms & Conditions
Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions.
Prices:
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed when paid in full. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currencyfluctuations, fuel surcharges, taxes and airfare increases. Please contact a consultant for up to date prices.
Refunds, Changes and Cancellation Fees:
We are unable to provide a refund to you until we receive the funds from the relevant supplier. Cancelled bookings will incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees and extra charges will apply where a booking is changed. Fees and extra charges will also apply when tickets or documents are re-issued. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge.Ticket reissuance: If changes aremade to your tickets, airline reissue fee's apply plus an additional $100.00 Dream Travel & Tours Pty Ltd Administration service fee. Ticket cancellation: If a cancellation is made to your ticket, airline cancellation fee's do apply plus an additional $150.00 Dream Travel & Tours Pty Ltd Administration service fee apply.
Refund of Deposits: 50% admin fee applies to all deposits made if deposit refund is requested due to any reason/s within the first 6 months.
Deposits: Any unused and unclaimed deposits for a period of more than 6 months or more shall be forfeited in full and will neither be refunded nor credited for future purchases.
Booking Fees:
The following booking fees apply to online bookings:
Online Domestic flight bookings will incur a booking fee of $18 per
booking which is non-refundable for changes of mind or cancellations by you.
Online International flight bookings will incur a booking fee of up to $25 per person which is non-refundable for changes of mind or cancellations by you.
Amendment and Cancellation Charges:
The following amendment and cancellation fees and charges apply to bookings:
•Changes/amendments or cancellations to Domestic flight bookings will incur a fee of $25.00 per passenger per booking in addition to supplier fees.
•Changes/amendments or cancellations to International flight bookings will incur a fee of $30.00 per passenger per booking in addition to supplier fees.
•Changes/amendments or cancellations made using our After hours emergency assistance may incur additional fees
•If you wish to change, amend or cancel flights previously booked. Any charges for such change or amendment must be made via credit card and will attract the applicable credit card service fee.
Final Payment:
You will be required to pay in full at the time of booking.
Payments by Credit Card:
Credit card surcharges may apply when paying by credit card. If for any reason any travel service provider is unable to provide theservices for which you have contracted, your remedy lies against that provider, and not against us. In the event that payment has been made to us by credit card, you agree that you will not seek to charge back your payment to us.
Taxes:
Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice.
Schedule Changes:
It is your responsibility to contact the airline prior to travel to ensure the scheduled departure time has not changed.
Travel Insurance:
We can provide information to you about travel insurance. For details of the services we provide, including a quote.You must obtain a Product Disclosure Statement relating to the travel insurance product you are considering purchasing and should read that document before making any decision about whether to acquire the product. Travel Insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.