About LCBT

LCBT is the leading specialist college for beauty and related industries; founded in 1995 the college is now the largest in the UK delivering approx 30% of NVQ Beauty Therapy qualifications in London and the exclusive provider nationally of the BTEC Diploma in Retail Beauty Consultancy, developed by LCBT with key employers in the industry. The college is funded directly by Further Education, Work Based Learning and Train to Gain, as well as ESF programmes. The college holds the following quality standards:

  • OFSTED – Grade 2
  • Training Quality Standard
  • Matrix Standard for Internal and External Advice, Information and Guidance
  • Investors in People Standard

LCBT is open all year, operates without term breaks and offers monthly enrolment, meeting the needs of learners and employers, by open access to learning throughout the year and offering opportunity to employers to qualified therapists through the in house Job Shop brokerage service. Learners are able to progress to higher levels without a break, moving into employment quickly; it is possible for Level 2 and 3 to be completed within 15 months.

The college policy of enrolment is – Careers not Courses – built around our distinctive pre-enrolment policy designed to establish learners’ needs, aims and aspirations to work in the industry and place them on the appropriate course which directly contributes to the outstanding success and progression on to further education and employment.

LCBT will enrol approximately 1200 learners this year for Beauty Therapy NVQ programmes. Enrolment numbers increase year on year and yet demand from learners and employers still heavily outweighs the places available. LCBT’s Central London location and world renowned reputation for quality attracts learners from 44 Local Authorities in London and the South East.

Specialist short course delivery is focused on industry needs and paid for directly by the learner or employer. This provision will increase year on year.

Employers in the Beauty Therapy market are defined as 90% micro and small businesses are supported through the LCBT Business Support Unit and SME Clinics, offering skills analysis, training workshops, and jobs brokerage through the in-house recruitment service. Approximately 90% of learners progress to further education or employment.

The Beauty Retail sector provision is funded through Work Based Learning and Train to Gain national delivery of the BTEC Retail Beauty Consultant Diploma, developed by LCBT with key employers. To date, over 40 national employers have contracted for delivery of the training nationally. It is envisaged that, funding permitted, this will grow exponentially both within the national and international markets as opportunities to work with the British Council are anticipated. Further developments for the curriculum include development of level three and level four qualifications.

Major planned areas of expansion for 2011 include the Beauty Retail & Therapy Delivery and 16-18 offer of Hair & Beauty Schools Diploma. LCBT began delivering the Schools Diploma in September 2009, and will continue to increase the offer to all London Boroughs.

Job Description

Job Title: IT Manager

Department/Division:IT

Salary: TBC

Hours:37.5 hour minimum with flexibility required

Responsible to:Senior Management

Reports to:Finance Director

Main site: Great Marlborough St, London W1

Period of appointment: Permanent

Probationary period: 6 months

Notice Period3 months

Overall Purpose of the job and key results areas

The IT Manager’s role is to ensure the streamlined operation of the IT Department in alignment with the business objectives of LCBT.With full budgetary control, line-management responsibilities and management of the IT infrastructure of the college,this individual will oversee allthe IT-related activities and operations of the college, as well as provide administrative direction and support for daily operational activities of the IT department. The IT Manager will work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. This person will also define and implement IT policies, procedures, and best practices.

Key responsibilities

  • To lead and develop the IT strategy and operations in line with college’s objectives.
  • To manage and monitor the IT Service delivery (which includes the help desk and technical support services) to ensure the agreed targets and standards are met; continuously pursue service delivery improvements.
  • To deploy, oversee, maintain and troubleshoot all IT systems, including backups, archiving, and disaster recovery, providing expert support when required, including server and hardware support.
  • To manage and oversee the asset management of all IT equipment
  • To develop annual operating and capital expenditure budgets for the department and monitor costs to ensure that the financial targets are met.
  • To identify and produce a supporting business case where the IT infrastructure and IT Systems can add value or bring growth to the business and recommend such improvements to senior management.
  • To identify and deliver efficiencies within the business to enable cost savings.
  • To design and implement new systems as appropriate to support business needs.
  • To plan, implement and manage all agreed IT projects to a successful conclusion.
  • To liaise with and coordinate individuals from various departments, as part of the deployment process of an IT solution.
  • To set policies, procedures and standards throughout IT and ensure they are adhered to.
  • To be responsible for day to day management and development of the IT staff in the department, and to carry out appraisals
  • To effectively manage suppliers andservice providers for performance, cost and value
  • To effectively manage external developers/consultants.
  • To negotiate external Service Level Agreementsand ensure business needs are met.
  • To keep up-to-date with new technologies and upgrades on current systems and ensure that these are implemented accordingly.

SELF /WORK ORGANISATION

  • Able to use a range of time management disciplines to manage business area resources effectively.
  • Ensure plans are in place to cover workloads, both own and that of team, and that contingency procedures exist to cover unforeseen disruptions.

PERFORMANCE REVIEW AND DEVELOPMENT

  • Objectively assess the performance of others in accordance with the appraisal process, assessing capabilities and potential.
  • Give constructive feedback in order to identify individual’s development needs.
  • Maintain an overview of the appraisal process, ensuring consistency and fairness.

This list is not exhaustive.

Personal Specification

Skills, knowledge and abilities essential to the role

  • A level 2 qualification or above
  • Proven IT service delivery management experience
  • Proven experience in designing/installing/ supporting solutions with the following technologies:
  • Microsoft server 2003/2008
  • Microsoft Windows XP /Windows 7
  • Microsoft Exchange 2003/2007/2010
  • Microsoft SQL 2008/2008R2
  • Cisco infrastructure (routers/switches/ASA)
  • Citrix XenServer
  • Netapp SAN
  • BES
  • Symantec Enterprise Vault
  • MailMarshal
  • WDS
  • Websense
  • TCP/IP
  • VPN (IPSec and SSL)
  • Proven experience of supporting telephony systems
  • Proven experience in IT infrastructure planning and development
  • Proven ability to ‘translate’ business needs into technology solutions
  • Proven experience in devising and implementing innovative, customised solutions that add value to the business
  • Proven experience in project management and planning
  • Proven experience in co-ordinating teams of individuals from different departments towards a common goal
  • Able to conduct and direct research into IT issues and products as required
  • Knowledge of backup strategies and experience in Disaster Recovery planning
  • Provide hands-on, resourceful and creative approach to troubleshooting and other technical matters in a pro-active manner
  • Strong written and communication skills with the ability to communicate at levels
  • Ability to communicate complex IT concepts and problems to staff at all levels
  • In-depth knowledge of applicable data privacy practices and laws
  • Proven experience in staff management and team orientated environments
  • Strong interpersonal skills with an ability to utilise constructive criticism in a positive manner in order to develop professionally
  • Goal oriented with a keen attention to detail
  • Highly motivated and takes initiative to develop self professionally
  • Can manage a range of tasks and projects effectively in a calm, professional and logical manner, prioritising and meeting deadlines where necessary or instructed to ensure that the Company meets its objectives and standards of delivery.

Management Ability:

Excellent communication skills and a strong ability to lead, manage and motivate a team effectively during their development.

Skills, knowledge and abilities highly desirable to the role

  • Educated to degree level in an IT related degree or equivalent
  • Any Microsoft (MCP, MCSA, MCSE, MCITP), Cisco (CCNA), NetApp (NCDA), or Citrix ( CXS)
  • Adaptability (a propensity to be flexible where necessary).
  • Effective team player.
  • Professional and approachable.
  • Embrace change and open to new ideas.

Special requirements

  • Employees have a particular responsibility for ensuring the confidentiality of personal information and College data.
  • To keep updated and maintain CPD including attending internal/external seminars/workshops etc.
  • Some out of hours work (evenings or weekends) may be requiredto facilitate Server updates.
  • Must be physically fit.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Safeguarding, Every Child Matters & The Common Inspection Framework

These are key policy documents. It is essential that all staff are familiar with these standards, working within the best practice guidelines and attend any training that may be identified by your line manager in relation to these policies.

The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This document should therefore be read in conjunction with the College’s Safeguarding, Every Child Matters Policy and the Common Inspection Framework.

Equality of Opportunity and Diversity

The College has a strong commitment to working towards the implementation of equality of opportunity and diversity in both service delivery and employment. The College’s mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes.

General

  • Work flexibly and efficiently to maintain the highest professional standards and to promote and implement the policies of the College.
  • Comply with health and safety legislation and EC Directives.
  • Comply with any rules and regulations which the College may from time to time issue to ensure the efficient operation of its business and the welfare and interest of its employees and learners.
  • Comply with all Departmental and College Policies.
  • Participate in the Staff Development, Review and Appraisal Scheme.
  • Undertake such duties and/or hours of work as may reasonably be required, commensurate with this post and general level of responsibility, at your main place of work or at any other establishment for which the College provides services.

The duties for this position may vary from time to time without changing the general character of the duties or the level of responsibility entailed.

I have read and fully understood the above job description.

Signed:______Name:______Date______

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