IGOR J. BALAK

Objective / Seeking a challenging full time/consulting position in the field of Sr. QA Engineer, Sr. Network/Computer Administrator or Sr. Technical Support Engineer.
Experience / 05/00 – 03/04 AOL Time Warner – Netscape, CA
Sr. QA SW Engineer – Team Leader
  • QA testing on Calendar and Address book Server/Client, writing test plans and test cases. Testing Web and Fat clients. Manual and automated UI testing. Automated testing done with Perl using TCL/TK and Silk tool.
  • Developed quality assurance standards, tracked defects and coordinated workload with QA team.
  • QA Team Leader and testing on AIM EG (AIM Enterprise Gateway), managing QA team, writing test plan and test cases, coordinating QA testing with developers. Certified two major AIM EG releases.
  • QA testing on AIM (Instant messenger)
  • Setup and managed QA Lab for testing, Black and White box testing.
  • Building/Installing/Testing of Calendar Server, build tinderbox/funcbox for QA testing. Writing automated UI tests using Silk testing tool.
  • Team Leader for Installation, Internationalization (i18n), Code coverage, Pricing, Currency and Multi-Currency QA testing.
  • Team Leader in QA team for E-Commerce applications.
  • Oracle DBA for QA team.
  • Writing automating test cases using test Perl, C-Shell and XML data files for back-end server.
  • Working On Installation Notes, scripts and Release Notes.
  • Awarded as best QA Software Application Team Player.
  • Supporting customers using Netscape E-Commerce applications.
  • Protocols: TCP/IP, IPX/SPX, UDP, HTTP/HTTPS, FTP, SMTP, SNMP, IMAP, NNTP, LDAP, XML and SSL.
  • Other skills: SQL, C-Shell, JavaScript, Perl, HTML and XML.
  • Database: Oracle 8 and MS SQL Server.
  • Supporting Internalization (i18n) and Localization (L10n) team.
  • Platforms: Unix, Windows and Linux.
  • Tools: Bugzilla, TLE, Silk, CVS and Visual C++.
09/98 – 04/00 Netscape Communications, CA
Sr. Technical Support Engineer / E-Commerce Expert Products
  • Worldwide support for E-Commerce Software.
  • Support Oracle DBA, EDI and ECX.
  • Working with UNIX and NT platform.
  • E-Commerce Software: MerchantXpert, BuyerXpert, SellerXpert, CADIS, ECX, Actuate.
  • Other supported software: Enterprise Server, Mail Server, Actuate, Oracle 7.x, 8.x, Solaris 2.5.1, 2.6, 2.7, 8, NT 4.0, 2000, NAS, Directory Server, Certificate Server.
  • Protocols: TCP/IP, IPX/SPX, HTTP, HTML, FTP, SMTP, SNMP, IMAP, NNTP, LDAP, XML and SSL.
  • Other skills: SQL, C-Shell, JavaScript, Perl, HTML.
07/97 – 08/98Sun Microsystems, CA
Software / System / Network and QA Engineer
  • System Administrator and Software Engineer, System Test, SSQA team.
  • Working with Solaris 2.5.1, 2.6, and 2.7, Open Windows, Common Desktop Environment 1.x, SunOS 5.5.1, 5.6 and 5.7.
  • Developing and configuring Internet and Intranet servers - NCServer, Sun WEB Server, NetraJ 2.0, Netscape Enterprise Server.
  • Configuring and managing DNS, DHCP, TCP/IP, FTP, TFTP, Telnet, NFS, NIS, IPX Gateway, Windows NT 3.5.1 and 4.0, NTRIGUE, GraphOn, Anyware, OC://Webconnect, Corel.
  • Maintaining hardware – Sparc10, Ultra1, Ultra2, Ultra 30, Ultra 60, Ultra 3000, NetraI, NetraJ, and Pentium PCs.
  • Configuring Hubs and Switchies: Cisco 5000, Cisco 1000, and Cisco 300.
  • Implementing security solutions: Firewall First!, InterScan WirusWall.

11/96 to 6/97Knight-Ridder Information, CA
Senior Network Administrator
  • Supported WAN, LAN, cc:Mail and desktop clients.
  • Provided system management for all Routers, Gateways, Servers, UPS, IPX connections, TCP/IP connections, mainframe connections, cc: Mail routers and Lotus Organizer Servers, SMTP Gateway.
  • Maintained Novell 4.1 Servers, including administration of NDS, DHCP, Windows NT 4.0 Servers and mainframe connectivity. Winframe/Ntrigue servers. Network backup management.
  • Installed and configured Oracle SQLNET 2.3 + Developer and Oracle 2000.
  • Among major projects: installing LANDESK Virus Protect 3.01 Network Server and upgrading NMS Server with ManageWise 2.1 and AlertPage 3.6.1.

1996 Digital Network, NY
Network Engineer
  • Installed and configured Network servers, clients, routers for Novell 3.12, 4.X and Windows NT 3.51, 4.X.
  • Executed diagnostics and upgrades for PC environment.
  • Installed Internet and comprehensive network e-mail system.

1995 - 1996Gruzen Samton Architects, NY
CADD/System Manager
  • Managed a 10 node UNIX and a 50 node Novell LAN
  • Installed, upgraded and maintained all hardware and software.

1994 - 1995Independent Consultant, NY
  • Installed and configured Network servers, clients, routers for Novell and UNIX LAN.
  • Troubleshooted and upgraded PC and UNIX computers.
  • Clients: Time Warner, Gruzen Samton Architects, WHT Construction, SBFI, Gary Handel Architects, ARK Architects, WYS Architects, AKF Engineers, Invision, Trimbach Interior Design, Helpern Architects, Legal Services, Hospitals, etc.

1988 - 1994Syska & Hennessy, NY
CADD/System Administrator
  • Managed a 35 node UNIX and a 25 node Novell local area network
  • Purchased, installed, upgraded and maintained all hardware and software.

1987 to 1988DVI Communications, NY
CADD Engineer
  • Designed Telecommunication Networks.
  • Optimized AutoCAD applications.

1982 to 1986Electroproject, Prague, Czechoslovakia
Engineer and Computer Analyst
  • Mainframe
  • Cobol, Pascal, LISP

TECHNICAL SKILLS / Protocols
TCP/IP, IPX/SPX, HTTP, FTP, SMTP, SNMP, IMAP, NNTP, LDAP, XML and SSL.
Other Skills
SQL, C-Shell, JavaScript, Perl, HTML and XML.
Operating Systems
Solaris, Novell Netware, OpenWindows, CDE, MS-DOS, Windows 2K, XP and NT.
Networking
NFS, NIS, PC-NFS, Netware, TCP/IP, Windows, Lotus Notes, TCP/IP, DNS, DHCP, Sun WEB Server, NetraJ 2.0, Netscape Enterprise Server, Winframe.
Programming
AutoLisp, DB SQL, C-Shell, JavaScript, Perl, HTML and XML.
Database
Oracle 8 and MS SQL Server.
Hardware
Sparc10, Ultra1, Ultra2, Ultra 30, Ultra 60, Ultra 3000, NetraI, NetraJ, Pentium PCs. Routers: Cisco 5000, Cisco 1000, and Cisco 300.
Security
Firewall First!, InterScan WirusWall, Cisco Firewall.
Languages
English, Czech, Slovak, German and Russian.
Professional
Certifications
Education / Certified Netware Engineer (CNE)
2003 QAR internal classes, Silk classes
2002 i18n class
2001 Application Server (iAS)
2000 Oracle 8I, Infrastructure, Webserver
1999 Advanced UNIX, NAS
1998 EDI, ECXpert, SellerXpert, BuyerXpert, MerchantXpert, Oracle DBA classes
1996 Windows NT
1993 Certified NetWare Engineer (CNE)
1993 Intergraph's MicroStation 4.0
1991 Sun OS & UNIX Admin. II
1990 Sun OS & UNIX Admin. I
1988 AutoLISP Programming
1987 Computer Programming
1987 AutoCAD Training
1976 to 1982 Technical University, Bratislava, Slovakia, MS in CE