Are your people your business asset or your business liability?
Presented by: Gabe Hamda, ICATT Consulting, Inc.
Who are your people?
Your people are all human talents that are directly or indirectly engaged in delivering your core services to your customers. These include:
· business partners
· senior managers
· middle manager
· front line supervisors
· employees
· sub-contractors
· independent contractors
· Others ______
When are your people your business asset?
Your people are your business asset when they contribute to:
· Rendering services that meet or exceed customer expectations
· Selling or obtaining repeat business from your customers
· Helping others render services that meet or exceed customer expectations
· Others ______
When are your people your business liability?
Your people are your business liability when they fail to:
· Render services that meet or exceed customer expectations
· Sell or obtain repeat business from your customers
· Help others render services that meet or exceed customer expectations
· Others ______
How do people become business liability?
· When talented people are mismatched to a role
· When people lack understanding of your business objectives
· When people are not adequately prepared to perform core functions
· When people do not have the resources to perform assigned functions
· When rewards are not matched with desired performance
· When non-performers over stay in an organization
· Others ______
How do you ensure your people are your business asset?
· Select people with the right aptitude and competencies for your organization
· Provide orientation
· Provide ongoing & relevant training programs
· Link compensation to performance
· Timely separation of non-performers
· Others ______
About the presenter
Gabe Hamda is President and CEO of ICATT Consulting. Gabe’s expertise includes: instructional system design, human resources, human performance technology, strategic planning and project management. Gabe possesses a Ph.D. in instructional Systems from Florida State University. He is certified as a Senior Professional in Human Resources (SPHR) by the Society of Human Resource Management (SHRM). Gabe founded ICATT Consulting in 1994. ICATT improves organizational performance through customized training, project staffing, consulting services, IT Training and IT Solutions. For more information about ICATT Consulting, please visit: www.icatt.net. Gabe Hamda can be reached by phone at 904.645.6954 and by email at .
ICATT Overview
Founded in 1994
ICATT began operating in December 1994 as a cultural enhancement organization. Utilizing our proven methodologies and flexible approach, we continue to expand our company by utilizing a wealth of private and public sector experience. Today, we improve organizational performance through:
Customized Training
Workplace Training, Instructional Design, IT Training, E-Learning Development
IT Training
IT Security & Compliance Networking & Infrastructure Business Intelligence Tools
Design & Media CompTia Certification Application Development
Enterprise Project Management Microsoft Desktop Application
Staffing
Instructional Designers, Technical Writers, Training Facilitators, Project Managers, Human Resource Professionals, IT Professionals, Administrative Support
- Organizational Effectiveness Consulting Services
Program Evaluation, Process Improvement, Human Resource Development, Strategic Business Planning, Planned Change Initiatives, Capacity Building, Organization Design, Team Dynamics
- IT Solutions
Custom Application Development, Process Automation, Database Design, Web Development, Application Development Outsourcing
ICATT Consulting, Inc. is headquartered in Jacksonville, Florida. ICATT consultants are from diverse backgrounds, with more than 100 years of combined experience in our service offerings. Because of our uniqueness and experience, we pride ourselves in an approach that combines teamwork with industry best practices and world-class reliability, which helps companies adapt to rapid changes in market trends and technology.