Retaining Top Performers
Quiz
1.True or False?
Workplace studies show that managers spend too much time working with their top performers.
2.True or False?
Spot rewards refer to small rewards like movie tickets or gift certificates that managers can hand out at random times during the workday when an employee exhibits exemplary performance.
3.The average cost of replacing a specialized employee is ____ of the worker’s annual salary.
a.50%
b.150%
c.300%
d.400%
4.True or False?
Not every manager can make schedule changes to improve the work/life balance for staff, but good managers try by adjusting work flow when they can, and explaining why when they can’t.
5.Which of the following is an indicator that a top performer may be considering jumping ship?
a.Decline in performance
b.Interpersonal issues
c.Frequent absences
d.All of the above
6.True or False?
Asking your top performers for their input about what the company could do better is a great way to get good ideas and show employees you appreciate their opinion.
7.Good employees often leave ____.
a.companies
b.managers
c.situations
d.all of the above
8.True or False?
Retaining top performers starts during the hiring process because if a top performer leaves, you’ll likely have another good employee ready to take his or her place.
9.True or False?
Exit interviews are best conducted by the employee’s direct supervisor because he or she worked so closely with the employee.
10.Asking employees to fill out a list of what motivates them serves what purpose?
a.It reveals what sort of perks most employees prefer
b.Managers can get information on special rewards in case they want to tailor recognition toward a particular employee
c.It can help indicate how different a manager’s motivators are from his or her employees’
d.All of the above
Name: ______
Date: ______
Retaining Top Performers
Answers to Quiz
1.False. Workplace studies repeatedly show that managers spend too much time trying to raise up poor performers when they should be concentrating on recognizing people whose performance makes a difference.
2.True.
3.D
4.True.
5.D
6.True.
7.B
8.False. Candidates often join a company because of the quality of workers already in place. If top workers start to leave, it gets noticed – and that competitive hiring advantage is lost.
9.False. Issues with supervisors are some of the most common reasons workers leave their jobs, and most employees won’t feel comfortable telling their direct supervisors that. A neutral supervisor or HR person should conduct the interview instead.
10. D