Chapter 2: Business Processes, Information, and Information Systems

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Experiencing MIS (Kroenke)

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Chapter 2: Business Processes, Information, and Information Systems

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Multiple Choice

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Which of the following is NOT part of the network that comprises business processes?

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systems

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activities

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facilities

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resources

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Answer:

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Diff: 2

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Page Ref: 22

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Topic:

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business processes

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 2 What is a business process?

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Business processes are ______.

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resources

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inventory management

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systems

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functions

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Answer:

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Diff: 2

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Page Ref: 22

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Topic:

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business processes

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AACSB:

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Use of IT

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Study Questions:

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CH 2 Q 2 What is a business process?

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______transform resources and information of one type into another type.

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Business processes

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Business systems

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Information

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Activities

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Answer:

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Diff: 2

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Page Ref: 23

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Topic:

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business processes

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AACSB:

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Use of IT

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Study Questions:

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CH 2 Q 3 What are the components of a business process?

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Which of the following is not an example of a resource?

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suppliers

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checks

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databases

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cash

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Answer:

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Diff: 2

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Page Ref: 24

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Topic:

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business processes

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 3 What are the components of a business process?

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Structures that are used within the business process are called ______.

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facilities

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resources

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information

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information systems

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Answer:

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Diff: 2

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Page Ref: 24

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Topic:

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business processes

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 3 What are the components of a business process?

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Jill drives to work each day. It is 4 miles from her home to her office. Therefore, she drives 8 miles each day that she goes to her office. This is an example of:

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data presented in a meaningful context.

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a difference that makes a difference

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knowledge derived from data

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averaged data

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Answer:

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Diff: 2

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Page Ref: 24

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Topic:

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information

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AACSB:

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Reflective Thinking

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Study Questions:

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CH 2 Q 4 What is information?

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Good information is:

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just sufficient.

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derived.

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free.

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all data.

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Answer:

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Diff: 2

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Page Ref: 25

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Topic:

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information

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 4 What is information?

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Writings reflect both personal perspectives and ______.

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beliefs

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point of view

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influences

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goals

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Answer:

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Diff: 2

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Page Ref: 25a

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Topic:

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information

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 4 What is information?

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Information requires an appropriate relationship between its cost and ______.

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value

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timeliness

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context

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sufficiency

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Answer:

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Diff: 2

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Page Ref: 26

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Topic:

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information

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 4 What is information?

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10)

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When work that was formerly done by people has been moved to computers, it is said to be ______.

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updated

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automated

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procedural

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processed

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Answer:

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Diff: 2

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Page Ref: 27

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Topic:

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business processes supported by information systems

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AACSB:

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Use of IT

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Study Questions:

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CH 2 Q 6 How do information systems support business processes?

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11)

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______is an example of an actor in the characteristics of the five components.

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Software

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Procedures

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Data

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Hardware

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Answer:

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Diff: 2

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Page Ref: 28

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Topic:

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five components

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AACSB:

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Use of IT

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Study Questions:

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CH 2 Q 5 What is the role of information in business processes?

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12)

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Consider the characteristics of the five components. Which of the following serves as a bridge between the human side and the computer side?

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Hardware

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Software

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Data

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Procedures

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Answer:

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Diff: 2

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Page Ref: 28

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Topic:

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five components

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 6 How do information systems support business processes?

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13)

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Which of the following is an example of a procedure?

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Accounts payable

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Inventory database

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Issue payment authorization

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Sales recording program

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Answer:

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Diff: 2

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Page Ref: 28

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Topic:

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five components

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 6 How do information systems support business processes?

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14)

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______is the perceived difference between what is and what ought to be.

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A problem

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Egocentric thinking

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Empathetic thinking

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Cognition

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Answer:

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Diff: 2

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Page Ref: 31a

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Topic:

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information

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 6 How do information systems support business processes?

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15)

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______thinking centers on the self.

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Empathetic

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Cognitive

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Problematic

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Egocentric

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Answer:

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Diff: 2

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Page Ref: 31a

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Topic:

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information

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 6 How do information systems support business processes?

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True False

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A business process is also a business system.

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Answer:

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TRUE

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Diff: 2

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Page Ref: 22

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Topic:

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business processes

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AACSB:

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Use of IT

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Study Questions:

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CH 2 Q 2 What is a business process?

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Resources are transformed from one type to another through information.

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Answer:

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FALSE

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Diff: 2

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Page Ref: 23

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Topic:

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business processes

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 3 What are the components of a business process?

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Activities are either manual or automated.

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Answer:

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FALSE

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Diff: 2

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Page Ref: 24

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Topic:

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business processes

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AACSB:

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Use of IT

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Study Questions:

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CH 2 Q 3 What are the components of a business process?

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Inventories are considered an example of a facility.

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Answer:

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TRUE

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Diff: 2

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Page Ref: 24

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Topic:

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business processes

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 3 What are the components of a business process?

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Knowledge derived from data is information.

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Answer:

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TRUE

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Diff: 2

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Page Ref: 24

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Topic:

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information

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AACSB:

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Use of IT

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Study Questions:

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CH 2 Q 4 What is information?

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Data that is summed is also called information.

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Answer:

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TRUE

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Diff: 2

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Page Ref: 24

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Topic:

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information

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 4 What is information?

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All data is information.

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Answer:

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FALSE

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Diff: 2

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Page Ref: 24

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Topic:

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information

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 4 What is information?

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Information is a difference that makes a difference.

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Answer:

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TRUE

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Diff: 2

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Page Ref: 24

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Topic:

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information

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AACSB:

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Use of IT

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Study Questions:

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CH 2 Q 4 What is information?

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Users should be skeptical of information on Web pages.

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Answer:

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TRUE

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Diff: 2

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Page Ref: 25

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Topic:

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information

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 4 What is information?

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10)

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Timing is unimportant for information.

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Answer:

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FALSE

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Diff: 2

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Page Ref: 25

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Topic:

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information

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AACSB:

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Use of IT

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Study Questions:

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CH 2 Q 4 What is information?

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11)

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It is important to discriminate between data and information.

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Answer:

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TRUE

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Diff: 2

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Page Ref: 25

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Topic:

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information

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AACSB:

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Use of IT

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Study Questions:

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CH 2 Q 4 What is information?

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12)

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Authors are able to write unbiased accounts of neutral subject matter.

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Answer:

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FALSE

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Diff: 2

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Page Ref: 25a

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Topic:

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information

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 4 What is information?

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13)

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The higher you rise in management, the more information you are given.

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Answer:

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TRUE

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Diff: 2

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Page Ref: 26

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Topic:

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information

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 4 What is information?

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14)

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There is a relationship between cost of information and the amount of data.

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Answer:

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FALSE

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Diff: 2

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Topic:

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information

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 4 What is information?

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15)

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Information needs to be relevant in both context and summary.

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Answer:

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FALSE

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Diff: 2

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Page Ref: 26

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Topic:

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information

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AACSB:

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Use of IT

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Study Questions:

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CH 2 Q 4 What is information?

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16)

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Information needs to be just barely sufficient for its purpose.

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Answer:

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TRUE

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Diff: 2

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Page Ref: 26

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Topic:

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information

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 4 What is information?

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17)

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Business processes generate information by bringing data items together in a context.

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Answer:

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TRUE

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Diff: 2

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Page Ref: 27

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Topic:

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business processes

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 5 What is the role of information in business processes?

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18)

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When work that was previously done by humans is moved to machines, it is said to be manual.

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Answer:

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FALSE

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Diff: 2

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Page Ref: 27

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Topic:

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business processes supported by information systems

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AACSB:

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Use of IT

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Study Questions:

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CH 2 Q 6 How do information systems support business processes?

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19)

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Data, people, and procedures make up the human side of the five components.

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Answer:

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FALSE

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Diff: 2

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Page Ref: 28

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Topic:

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five components

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AACSB:

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Use of IT

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Study Questions:

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CH 2 Q 6 How do information systems support business processes?

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Fill in the Blank

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Business processes are ______.

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Answer:

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systems

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Diff: 2

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Page Ref: 22

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Topic:

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business processes

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AACSB:

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Use of IT

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Study Questions:

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CH 2 Q 2 What is a business process?

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Information and resources are transformed by ______.

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Answer:

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activities

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Diff: 2

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Page Ref: 23

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Topic:

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business processes

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AACSB:

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Analytic Skills

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Study Questions:

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CH 2 Q 3 What are the components of a business process?

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______are items of value.

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Answer:

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Resources

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Diff: 2

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Page Ref: 24

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Topic:

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business processes

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AACSB:

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Use of IT

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Study Questions:

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CH 2 Q 3 What are the components of a business process?

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Jill only drives her car when she goes to work each day. It is four miles between her home and office, so Jill drives eight miles each day. Jill works 6 days a week, so she drives 48 miles a week. This is an example of ______data.

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Answer:

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processed

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Diff: 2

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Page Ref: 24

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Topic:

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information

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AACSB:

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Reflective Thinking

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Study Questions:

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CH 2 Q 4 What is information?

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Good ______relies upon properly processed data.

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Answer:

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information

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Diff: 2

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Page Ref: 25

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Topic:

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information

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AACSB:

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Use of IT

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Study Questions:

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CH 2 Q 4 What is information?

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