Los Angeles Valley College
Service Outcomes Assessment Report
Courses and Programs
Service Area: Receiving Semester/Year: Spring 2012
Division: Administrative Services
Submitted By: Raul D. Gonzalez Service Area Supervisor: Bruce Hurt
Service Outcome Assessed / Receive, log in, notify, and deliver received goods to the intended recipient in a timely manner.Description of Assessment Method
a. Describe the assessment tool (e.g., survey, document analysis, service tracking etc.)
b. Describe how the data was analyzed (rubric elements, etc.). Attach rubric if applicable.
*** Please keep all data for at least 3 years. / Periodically, but at least once a fiscal year, review the log of received goods to ensure that proper and timely procedures are being followed.
Surveys will be sent out annually to evaluate the delivery of goods received
Description of Sampling Methodology
a. If a survey was conducted, who was survey sent to and what was the response rate? When was the survey conducted?
b. If document analysis, how were documents or files selected?
c. If service tracking, what services and for what period of time? / A “Survey Monkey” online survey was sent out to faculty, staff, students, and administrators. A combined total of 56 people responded
Collaborative Review
a. Describe the norming process and how inter-rater reliability was achieved (if applicable).
b. Describe which personnel were involved in the data analysis process. / Hector Salazar and myself (Bruce Hurt) helped analyze the data
Assessment Results
a. Describe the relevant findings according to the criteria set by the assessment tool. (e.g., report results according to rubric evaluation criteria)
b. To what degree was the service outcome achieved? / The principle finding was that people were happy with the service of our department and when a problem presented itself the problem was resolved with satisfaction 94.4% of the time.
How Results were Used for Course/Program Improvement
a. Describe how the results are going to be used for the services or institutional effectiveness based on the data assessed.
b. Describe how results will be shared with others in the discipline/area. / There will be a weekly meeting with everyone that works in the Receiving area to discuss any issues that have come up regarding complaints about service and to discuss new ways of providing better service.
Comparison to last SLOAC Cycle Results (if this is the first time the course was assessed, leave this section blank)
a. Please state the improvement plan that was included in the report from your last assessment cycle.
b. What changes were implemented from the last assessment cycle’s improvement plan? What changes, if any, were made that were not included in the improvement plan? What changes, if any, were made to the assessment process?
c. How are the results from this cycle similar to or different from the results from the last cycle?
Insert Rubric or Assessment Tools below:
Los Angeles Valley College
Service Outcomes Assessment Report
Courses and Programs
Service Area: Receiving Semester/Year: Spring 2012
Division: Administrative Services
Submitted By: Raul D. Gonzalez Service Area Supervisor: Bruce Hurt
Service Outcome Assessed / Provide services to the other college departments having ordered supplies, materials, or equipment such that the needs for these items are being met in a timely manner.Description of Assessment Method
c. Describe the assessment tool (e.g., survey, document analysis, service tracking etc.)
d. Describe how the data was analyzed (rubric elements, etc.). Attach rubric if applicable.
*** Please keep all data for at least 3 years. / At least once a fiscal year conduct a customer satisfaction survey to determine the level of customer satisfaction and make adjustments as necessary.
Surveys will be sent out annually to evaluate the department’s availability.
Description of Sampling Methodology
d. If a survey was conducted, who was survey sent to and what was the response rate? When was the survey conducted?
e. If document analysis, how were documents or files selected?
f. If service tracking, what services and for what period of time? / A “Survey Monkey” online survey was sent out to faculty, staff, students, and administrators. A combined total of 56 people responded
Collaborative Review
c. Describe the norming process and how inter-rater reliability was achieved (if applicable).
d. Describe which personnel were involved in the data analysis process. / Hector Salazar and myself (Bruce Hurt) helped analyze the data
Assessment Results
c. Describe the relevant findings according to the criteria set by the assessment tool. (e.g., report results according to rubric evaluation criteria)
d. To what degree was the service outcome achieved? / The principle finding was that people were happy with the service of our department, we according to the survey were available 90.3% of the time.
How Results were Used for Course/Program Improvement
c. Describe how the results are going to be used for the services or institutional effectiveness based on the data assessed.
d. Describe how results will be shared with others in the discipline/area. / We will take steps to make a better method of reaching our department available to the campus by advertising our email addresses. Placing an announcement in the campus bulletin and placing flyers in staff mailboxes.
Comparison to last SLOAC Cycle Results (if this is the first time the course was assessed, leave this section blank)
d. Please state the improvement plan that was included in the report from your last assessment cycle.
e. What changes were implemented from the last assessment cycle’s improvement plan? What changes, if any, were made that were not included in the improvement plan? What changes, if any, were made to the assessment process?
f. How are the results from this cycle similar to or different from the results from the last cycle?
Insert Rubric or Assessment Tools below: