Night Porter – Part/Full Time
To greet guests on arrival and assist with luggage and escort to the reception desk. To be part of an efficient team, ensuring guest/client comfort during stay and to ensure the security of the building and hotel guests at all times.
Role & Responsibilities
· To greet and check guests in when Reception is not manned by main Reception team, during the late evening and early hours of the morning.
· To escort guests to their room and give a full description of the hotel and facilities
· To display excellent knowledge of all local areas and Wales in relation to guests requirments
· Ensure the guest’s luggage is correctly labelled and delivered to rooms quickly and efficiently
· Maintain the cleanliness of the front of house and public areas
· Ensure hotel security and undertake regular security checks throughout the night.
· Ensure that the guests lifts are spotless and fully functioning at all times
· Ensure messages for guests are delivered promptly
· To be aware of all functions that are held in the hotel, to check and prepare the notice board each day
· Setting up of conference rooms as per function requirments and assisting in their service.
· Ensuring the breakdown of conference is done and equipment is stored correctly
· To coordinate guests requests for taxis, using agreed provider.
· To assist duty managers in the receiving of deliveries as required
· To assist the Front Office team in handling guest inquires as required
· To work independantly and as an integral part of a team
· To comply with all legal requirments in respect of health, safety, welfare and security of staff and customers
· All staff of the company are required to make themselves available for training and communication meetings, for which advance notice will normally be given
· All staff must attend fire training as required by law, and to be familiar with the departmental responsibilities
· To undertake any other duties requested by management
Ideal Candidates Should:
· Be of a friendly and cheerful disposition
· Have an eye for detail
· Possess excellent knowledge of Conwy, Llandudno and North Wales
· Have excellent communication and organisational skills and be physically fit.
The Benefits:
We offer competitive Employee Benefits, such as;
· 28 Days Annual Leave entitlement (including bank holidays).
· Pension.
· Staff discounts.
· Long Service Awards.
· Free Uniform.
· Free meal on duty.
In line with the Asylum & Immigration Act, all applicants must be eligible to live and work in the UK.