NCS Assistant Team Leader

JOB DESCRIPTION

Job Title:

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NCS Assistant Team Leader

Hours of Work:

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Varied

Department:

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Everton in the Community

Location:

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TBC

Responsible to:

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NCS Manager

Responsible for:

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N/A

DBS Required:

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Yes

Role Summary

Assistant team leader on Everton in the Community’s National Citizen Service (NCS) programme which runs across Liverpool.

Key Responsibilities

§  To assist the team leader to lead a team of 15 young people for Summer during all phases of the NCS programme.
§  Encourage the team of 15 young people to work towards their goals on each phase of the NCS programme.
§  Organise and deliver reflection sessions for your cohort of young people during each phase of the programme.
§  Assist the programme Manager to arrange and deliver pre programme keep warm activities.
§  Ensure all young people’s expenses are submitted to the programme Manager on time.
§  Organise and implement a minimum of 4 “keep warm” days for the young people to begin to begin to build good working relationships. These keep warm days can consist of ice breakers. Getting to know other communities and how they differ or are similar.
§  Work with the programme manager to ensure that each young person in your cohort has returned medical information ready for the beginning of their programme.
§  Support young people in building and implementing a successful social action project in the local community.
§  Report any safeguarding or health & safety concerns to the programme manager.
§  Complete and submit all accident report forms to the NCS manager on the same day of the incident.
§  Encourage your cohort to continue with their social action project after they graduate from the programme.
§  Attend the NCS Graduation rewarding your team with their graduation certificates.
Other Responsibilities
§  Take responsibility for personal performance and the development of personal skills to ensure the required skills, knowledge and competence to fulfil the role.
§  Encourage and promote the values of Everton Football Club and to comply with the required standards of conduct and so promote the Club within the community by acting with integrity and honesty.
§  Promote, adhere to and implement the Clubs Equality and Diversity Policy and to work consistently to embed equality and diversity within Club.
§  Ensure that all work is completed in a priority basis, and work meets a high degree of professionalism, quality and craftsmanship.
§  To attend staff meetings as required.
§  To attend training courses and external seminars and meetings as appropriate/required.
§  To be aware of current trends and best practice in your field of specialism.
§  To continually look for ways to develop and improve the service provision of the department.

PERSON SPECIFICATION

Skills & Abilities
Essential / Desirable
§  Excellent verbal and written communication skills, with the ability to listen and act upon
§  Excellent presentation skills
§  Ability to stay calm in pressurised situations and make good decisions
§  Ability to handle/dissolve challenging situations and/or behaviour swiftly
§  Ability to work as part of a team and pro-actively as an individual
§  Able to work and communicate with a host of partners agencies to best support young people
§  Excellent organisational and time management skills with the ability to meet deadlines
§  Ability to listen and respond to young people’s needs
§  Ability to gain the trust of young people in order to motivate them to achieve / §  Able to work with young people with learning difficulties and/or disabilities
§  Willing to mentor young people into responsible individuals
§  Confident in signposting young people to volunteering opportunities
§  Excellent attention to detail
§  Able to complete tasks from start to finish
Knowledge & Experience
Essential / Desirable
§  Knowledge of and a sound appreciation of confidentiality and maintaining boundaries when working with young people
§  Experience of working within a multi-themed team and/or department
§  A good knowledge and awareness of young people’s lifestyle and trends
§  Experience of organising and implementing activities and/or interventions for young people
§  Coaching experience within a sports and/or community club is highly desirable / §  Experience of working in a community organisation and/or voluntary support groups
§  Experience of working with key partners who have the best interests of young people at heart
§  An understanding of the National Citizen Service in general
§  Experience of volunteering
§  Knowledge of legislation, current issues and developments within schools and colleges
§  A track record planning, organising and overseeing youth led initiatives
§  An understanding of the personal, educational and social development of young people, post 16
§  Knowledge of leading and/or assisting on residential outings with emphasis on health and safety and risk assessment
Personal Attributes
Essential / Desirable
§  A genuine interest in the support and development of young people, without discrimination
§  Able to manage multiple responsibilities and take ownership of areas of work
§  Can demonstrate a “can do” attitude, complete tasks on time and exceed expectations
§  Committed to the provision and improvement of quality service provision
§  To have an approachable, caring, friendly and helpful nature with a good personality
§  Patience, empathy and a non-judgemental attitude towards colleagues and young people
§  Able to relate and engage with young people
§  Capable of dealing with changing priorities and situations
§  Be a role model for young people acting with integrity and respect
§  Reliable, punctual, presentable and professional at all times / §  Flexible approach to working unsociable hours (evenings and weekends) as required
§  Has the ability to learn from experiences and challenges
§  A sense of adventure and a willingness to try new things
§  Willingness to travel in the support of young people
Qualifications
Essential / Desirable
§  N/A

GENERAL RESPONSIBILITIES

General Responsibilities

Employee Relations

To make suggestions to improve the working situation and contribute to positive employee relations within their area of work and Everton Football Club as a whole.
Health & Safety
To take reasonable care for the health and safety of yourself and other employees and members of the public who may be affected by your acts or omissions at work.
To comply with all aspects of the Everton Football Club Health and Safety Policy and Arrangements, to enable the Company to perform its civil and statutory obligations in relation to Health & Safety.

Customer Service

Identify and meet the needs of colleagues and our customers, focusing on initiating and welcoming contact and communication whilst striving to deliver first class customer service.
Recognise potential complaint situations and make effective steps to avoid and/or resolve these situations.

Self Development

To take responsibility for your own development and to help realize your own potential by undertaking any necessary internal or external training sessions in accordance with the Company’s Performance and Development Review Policy.
Team Work
Ensure effective communication within your work team and across the Company whilst actively offering support and guidance as necessary.

Equal Opportunities and Harassment

To cooperate with measures introduced to ensure there is equality of opportunity in employment. To ensure understanding, awareness and compliance with the Company’s Equal Opportunities Policies.
To ensure that the working environment is free of sexual and racial harassment and intimidation and any other form of harassment constituting unacceptable behaviour which is personally offensive.

This document is a guide only and should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of changing needs of the organisation.

All employees may be required to undertake any other duties as may be reasonably requested.