ANNEX 16
Questionnaire – restoring family links programme in Austria
- Interview information
(Questions A.1 to A.5 to be filled out by the enumerator.)
A.1 Name of interviewer:
□Interviewer ___
A.2 Date of interview:
□Date ____/____/____ (DD/MM/YYYY)
A.3 Duration of interview:
□Starting time: ____h_____min
□Ending time: _ ____h______min
□
A.3Facility name:
□Austrian Red Cross Lower Austria
□Austrian Red Cross Salzburg
□Austrian Red Cross Styria
□Austrian Red Cross Tyrol
□Austrian Red Cross Upper Austria
□Austrian Red Cross Vienna
A.4 Language of the interview:
Information: In which language was the interview conducted? Language of the respondent.
□Arabic
□Dari/Farsi
□English
□French
□German
□Somali
□Other (please specify) ______
A.5 Type of Interview
□Face-to-face
□On the phone
Introduction script:
Information: It might be helpful to highlight the most important phrases in advance to ensure that all relevant information is given to the client. It might also be helpful to fill out the questionnaire together with the client, so that he/she will know which box you are ticking.
“Hello. My name is ______. I work for the Austrian Red Cross and we are collecting information from people about their experience with the Family Reunificationassistance provided by the Austrian Red Cross. Your feedback will help us improve our support to you. Please be completely frank and say what you really feel. We may not be able to solve all problems you may have, but your perspective will help us do a better job.
My questions will take about five to ten minutes. We will not ask your name, as all information is anonymous and will be treated confidentially. Your participation in this survey is voluntary and you can choose not to participate or to only answer some questions. There are some questions where you can choose between the answers and some questions where I will write down your answers. If you are not sure what a question means, please ask and I will try and explain.
Do you agree to be interviewed?
Information: this always needs to be filled out.
□Yes, I agree
□No, I don’t want to be interviewed!
(If yes, continue with Demographics, asking for the person’s age)
(If no, thank the person for his / her time and stop the interview)
If yes, do you have any questions before we start?"
- DemographicsI.
(Question D.1 to be filled out by the enumerator.)
D1. Gender:
1 – Female
2 – Male
3 – Other
D2. How many counselling sessions did you have for family reunification so far?
□0
□1
□More
D3. When did you come to the family reunification counselling for the first time?
□Year ______
□Approximately______
□Don’t know
D4. What is your country of origin?
□Afghanistan
□Democratic Republic of the Congo
□Egypt
□Eritrea
□Ethiopia
□Iraq
□Iran
□Pakistan
□Palestine
□Somalia
□Syria
□Other
□Don’t want to answer
D4.A If other, please specify: ______
D5. When did you arrive in Austria?
Year ______Month______
Don’t know
Don’t want to answer
- Survey questions
Information: Now we will start with answering the questions. Most of the time you will have to answer with one to five or one to seven.
One means that you donot agree and five means that you agree completely. You always have the possibility to say that you do not want to answer a question.
If anything is not clear, please ask me and I will explain the question to you.
Q1. Do you understand the procedure(Ablauf) for your family reunification in Austria?
Info: Do you know who you can bring and how?
1 – Not at all
2 – Not very much
3 – Neutral
4 – Mostly yes
5 – Very much
6 – Don’t know
7 – Don’t want to answer
Follow-up to those who responded 1, 2, or 3 to the previous question:
Q1.A Why not? ______
Q2. Does the counselling at Red Cross help you to better understand the procedure for your family reunification in Austria?
1 – Not at all
2 – Not very much
3 – Neutral
4 – Mostly yes
5 – Completely
6 – Don’t know
7 – Don’t want to answer
Follow-up to those who responded 1, 2, or 3 to the previous question:
Q2.A Why not? ______
Q3.If language would not be an issue, how would you like to receive information about family reunification in Austria?Multiple answers possible
Information: I will read the possible answers to you. You can choose more answers in this question.
□Counselling centres
□Your main contact person at the place where you live
□Government website
□Helping organizations website (Caritas, Diakonie)
□Helpline/hotline
□Viber
□Paper based information-sheets
□Audio/orally
□Other______
Q3.A In which languages would you feel comfortable to receive information? Multiple answers possible
Arabic
Dari/Farsi
English
French
German
Pashto
Somali
Other:______
Q3.B Whatinformation do you need?______
Q4. Where did you find out about the family reunification programme in Austria?
Information: This information is important to us to inform our partner organizations around the world and to ensure that the information they are giving is correct and accurate.
- In my country of origin
- On the journey
- In Austria
- Other
- I don’t want to answer
Q4.A If other, please specify:______
Q5. How did you find out about the family reunification in Austria?
- Counselling centres
- Government information
- Helping organizations websites (Caritas, Diakonie)
- Helpline/hotline
- On social media
- Family or friends
- Other asylum seekers or refugees
- Other
Q5.A If other, please specify:______
Q6.Do you believe your family reunification counsellor does the best he or she can in helping you?
1 – Not at all
2 – Not very much
3 – Neutral
4 – Mostly yes
5 – Very much
6 – Don’t know
7 – Don’t want to answer
Q6.A Follow-up to those who responded1, 2, or 3 to the previous question
What could they do better?______
Q7. Do you think everybody is treated the same at the family reunificationcounselling?
1 – Not at all
2 – Not very much
3 – Neutral
4 – Mostly yes
5 – Completely
6 – Don’t know
7 – Don’t want to answer
Q7.AFollow-up to those who responded 1, 2, or 3 to the previous question:Who is treated worse than others?
______
Q8. Do you feel treated with respect by thefamily reunification staff?
1 – Not at all
2 – Not very much
3 – Neutral
4 – Mostly yes
5 – Completely
6 – Don’t know
7 – Don’t want to answer
Q9. Do you feel comfortable talking about your problems with the family reunification staff?
1 – Not at all
2 – Not very much
3 – Neutral
4 – Mostly yes
5 – Very much
6 – Don’t know
7 – Don’t want to answer
Q9.A Follow-up to those who responded 1, 2, or 3 to the previous questionWhy don’t you feel comfortable?
______
Q10. Would you recommend family reunification services to a friend?
1 – Not at all
2 – Not very much
3 – Neutral
4 – Mostly yes
5 – Very much
6 – Don’t know
7 – Don’t want to answer
Q.11. Do you feel your opinions are taken into account?
1 – Never
2 – Rarely
3 – Sometimes
4 – Often
5 – Always
6 – Don’t know
7 – Don’t want to answer
Q12. Do you know how to make suggestions about improving the service you receive?
1 – No
2 – Yes
3 – Don’t want to answer
Q12.A How would you liketo make suggestions?
□Face-to-face meetings with the counsellor
□Through a helpline
□Viber
□via SMS
□Suggestion box
□Other
□Don’t want to answer
Q12.B If other, please specify:______
- Demographics II
I’m now going to ask you a few more questions about yourself.
D6. Do you use a smartphone every day? (Facebook, WhatsApp, Viber)
Information: When asking this question please make sure to clarify we are only asking about smartphones, not about phones without internet access. Also, we would like to know if they personally use a smartphone, as opposed to family members or friends.
□No
□Yes
□Don’t want to answer
D7. In what year were you born?
Year of birth ___
Don’t know
Don ’t want to answer
D8. What is your legal status:
□Blue Card (Asylum granted)
□Grey card (subsidiary protection status)
□Other
D8.A If other, please specify:______
D9. Where is your nuclear family? (husband, wife, under-aged children)
□in home country
□in EU country
□in transit outside EU
□Other
□Don’t want to answer
D9.A If other, please specify:______
D.10 Is there anything else you would like to share with us? ______
Thank you for your time.