CENTRE 33 Administration Worker
Rural Projects Administration Worker
Job Description
Your salary is: / NJC Scale point 19-23Responsible to: / Rural Projects Development Manager
Your holiday entitlement is: / 25 days pa pro rata plus statutory holidays
Your Conditions of Employment are: / As per your Contract
Your Contract is: / 12 months Contract
Your hours are: / 16 hours per week
Centre 33 requires you to work regular weekly hours, between 9am and 6:30pm on weekdays. Ideally hours would be split over at least 3 days, and would include a 6:30pm finish every Thursday but this can be negotiated prior to appointment.The areas in which you will be working regularly will be Huntingdon, St Neots and Wisbech with occasional travel to our Cambridge office for training and staff meetings. You should have a full, clean driving licence, your own vehicle and willingness to travel.
Main Responsibilities
Provision of appointment booking and administrative support to Centre 33 services which will include:
Appointment Booking
- Co-ordinate the counselling appointments bookings for the rural services
- Regularly updating and reviewing the electronic booking and paper filing system
- Communicating with young people regarding appointments – in person, by phone, by email and by letter
- Communicating and liaising with staff and volunteers regarding appointments – in person, by phone, by email and post
- Liaising with counsellors about absence/ AL and planning for this
- Attending weekly allocations meetings and completing agreed follow-up tasks
- Ensuring the centre and the team is well stocked with forms and other paper resources for appointment bookings
Monitoring and Evaluation:
- Regularly inputting client data into service spreadsheets/online tools
- Assisting with the maintenance and development of service monitoring and evaluation tools
Team Admin
- Dealing with general enquiries from the public.
- Monitoring and reporting on waiting lists
- Assisting with the review and development of processes and procedures within the Mental Health and Counselling Team.
- Deal with enquiries from prospective volunteer counsellors.
- Liaising with other teams on behalf of the Mental Health and Counselling Team.
- Assisting with the induction of new counselors, including overseeing DBS checks.
- Administration of team meetings and events, including booking venues and taking minutes
Client work
- Making contact with complex or more vulnerable clients re. appointments
- Assisting the Project Worker at the Drop in sessions at Wisbech, Huntingdon, and St Neots.
You will also be required to attend a range of agency events including staff meetings, AGM and Link Day.
The post holder may be expected to undertake other appropriate duties from time to time under the direction of the Rural Projects Development Manager.
Person Specification
Essential Skills
(i)Excellent communication skills
(ii)Excellent organisational and administrative skills
(iii)Ability to work using own initiative
(iv)Significant experience of converting raw data into statistical reports
(v)Skilled in the use of Excel, Outlook, Word and other Microsoft programs.
(vi)Experience of working with vulnerable young people
(vii)An ability to work as part of a team
(viii)A non-judgmental attitude
(ix)An understanding of and a commitment to equal opportunities
(x)An understanding of the importance of confidentiality
(xi)Experience of working in an administrative role
Desirable
(i)Experience of working in a busy office environment
(ii)Experience of working within the voluntary sector
(iii)Experience of working in a confidential environment
(iv)Experience of assessing risk to vulnerable people within a team
(v)Excellent skills in data analysis
Personal Qualities
- Self-motivated
- Enjoys working with people
- Understanding of the concerns and issues facing young people
All roles at Centre 33 may involve access to information about young people and as such all new employees and volunteers will be subject to an enhanced DBS check. Having a criminal record will not necessarily bar you from working with us. This will depend on the nature of the position and circumstances and background of your offences.
Centre 33 – Job Description / Page 1 of 3