‘I have the information and support I need in order to remain as independent as possible’
Action / Lead contact / Expected result / User/carer involvement / Deadline
Ensure we continue to work towards a co-production approach. Service users and carers involved throughout the process. / Service Manager-Care Act / Feedback from service users and carers / Continuous involvement through user-led network.
Transformation team- ULO development / On going
Access to information and advice via social care direct / Service Manager-Care Act / Citizens of the district are aware of the care and support services available and signposted accordingly. / Feedback from carers and service users / On-going
Work in progress in relation to a single access point for both Health and Social Care.- Gateway to Care
Merging of social care direct ( social care) and single point of contact.( health)
Work Programme in relation to integrated care/person centred co-ordinated care / Service Manager-Transformation and Integration / Single point of contact developed known as ‘Gateway To Care’. / Feedback from carers and service users / On-going
Healthwatch Wakefield. To develop the adult social care directory and ensure people have info about access to services and support for making informed choices.
To develop the e-marketplace, connect to support Wakefield to ensure all providers in the district are aware and register their details. / Transformation Team Manager
Service Manager-Care Act. / Information and advice is readily available to citizens of Wakefield
Information and advice available for citizens to remain as independent as possible. / Constant user/carer involvement
Involved with the development of the e-marketplace / On going
On going
Need to address the importance of information and advice specifically to self -funders. In particularly in relation to financial advice and information / Service Manager- Care Act / Financial information and advice available to self- funders so that they can make informed decisions / User and carer involvement required / On-going.
Pursuing organisations that could provide this facility.
In order to implement the Care Act an information and advice work stream/sub group has been developed. / Service Manager-Integrated Care / Providing universal access to good quality information and advice / Duty to involve service user/carer involvement. / On-going
Producing a Local account as a means of reporting back to local people on performance. / Transformation Manager / Local Accounts becoming a key engagement and accountability mechanism to the public and a useful way of informing self- improvement activity locally. / This is co-produced by local service users/carers and members of Healthwatch. / Published on a yearly basis.
Services developed to support self -management in Wakefield / Public Health Manager / To achieve person centred care and help people remain as independent as possible / User and carer involvement / On-going
Currently developing a strategy for prevention. Importance of information and advice to support self-management and preventative measures
To show our continued commitment signed up to Making Safeguarding Personal. Participating initially at Bronze level. / Service Manager-Care Act / Developing an outcomes focused, person centred approach to safeguarding / To ensure we are more person centred / On going.
Piloting revised questionnaires Jan-March 2015
Public Health and Communities cascading information on healthy lifestyles out in the community. Part of the Change for Life programme / Health and Wellbeing Manager / Through information and advice encouraging healthy living to improve people’s overall wellbeing. / User/carer involvement / On-going
Every Contact Counts- training on raising awareness of health and wellbeing / Health and Wellbeing Manager / Through information and advice raising awareness of health and wellbeing. Helping people to be more independent. / Cascaded to members of the public / On-going
Priority 2 :Active and Supportive Communities
‘I have access to a range of support that helps me to live the life I want and remain a contributing member of the community’
Action / Lead contact / Expected result / User/carer involvement / Deadline
Development of a user-led network and promotion of further user-led organisations in the district / Service Manager- Care Act / An established user-led network.
Need to develop this in the future to support a strong and inclusive community. / Run by service users and carers / Ongoing.
Links to Communities via the directorate. Access to support via community services.
Especially basic support services e.g. cleaning, shopping etc and the importance of these services.
Local area working and links to Making it Real / Service Manager-Care Act / Citizens able to access and aware of community services available.
Citizens to contribute via Area Forums and community networks.-empowerment
Effective partnership working between Adult Social Care and Communities
Building social capital and community capacity. / Ongoing service user/carer involvement / On going
Asset based approach, recognising citizen’s skills and knowledge.
Developing asset based community development via work with Inclusive Change.
Inclusive Change made up of 5 national charities and social enterprises. / Service Director- Communities / Build the wellbeing of people with support needs, their families and communities.
To form strong, inclusive communities. The next stage of personalisation. / Coproduction approach. Strengthening social capital through community development / On going
Promotion of Telecare to support personalisation in social care / Service Manager-Integrated Care / Citizens within the district are all aware of telecare and assistive technology that is available. / Feedback from service users/carers of effectiveness / On going
Development of Volunteering Strategy and ongoing promotion of volunteering in general. / Communities and third sector / Increase on the number of volunteers and opportunities to share activities and promote social capital. / Third sector playing a major role in this development including user-led. / On-going
Links to Healthwatch and ensuring citizens are able to play a more active role within society ‘voice and influence’ / Transformation Team Manager. / Citizens can contribute to their community development and be an active citizen. / Constant user/carer involvement / On going
Further development of the e-marketplace so that citizens have access to a range of support available within the district / Service Manager-Care Act / An established website where all providers have registered their details/services. / Feedback from service users/carers and citizens. / On going
Effective third sector engagement within local communities to grow active citizens and voluntary action. / Service Manager-Care Act / Third Sector Strategy
(representative- Transformation Team.)
Personalisation recognised and included within the strategy.
Third sector development. / Consultation with service users/carers/third sector / Strategy developed now progressing / action plan.
Development of the Safer Places scheme for people with Dementia, Learning Disability and Autism / Transformation Team Manager / Vulnerable people with Learning Disabilities, Autism and Dementia feel safer travelling independently. / Service user/carer involvement in production of film to promote awareness. / To be in operation by December 2014. Official launch Jan/Feb 2015.
Due to Winterbourne review-clear joint commissioning intentions to achieve personalised, high quality services. That prevents institutional lifestyles away from home and that enable people with learning disabilities, challenging behaviours and autism and currently placed out of district to return, wherever this is in their best interests. / Transformation Team Manager / Care transformed to reduce inpatient settings and out of district placements and to return people back in-district to more community based support and services. / Engagement with service users/carers and families. / On-going
Healthy Living pharmacies.
Wakefield council working in partnership with Community Pharmacy West Yorkshire. / Health and Wellbeing Manager / Members of the public receiving health and wellbeing advice and access to services / Service user and carer involvement / On-going
Priority 3: Personal Budgets and self- funding
‘I can decide the kind of support I need and when, where and how to receive it’
Action / Lead contact / Expected result / User/carer involvement / Deadline
Assessments continue to be carried out and development of support plans / Director of Integrated Care / Needs of service users are met / Continuous involvement / On going
To further develop the Brokerage service to include further support planning and peer support
Promoting E-marketplace for services / Service Manager- Care Act / Wider choice of Brokerage support and more opportunities for the user-led organisations / Co-production approach. Promoting user-led initiatives / On going
Recognising self- funders and ensure they have the information and advice that is needed to access self-directed support. / Service Manager-Care Act / Self-funders receive the information and advice that they need and are supported to have maximum choice and control. Universal services / Continuous involvement / On going
Carrying out the POET survey in order to collate personal budget holders satisfaction and to report their experiences of personal budgets / Service Manager- Care Act / To gather personal budget holders and their carers their experience of the personal budget process and so we can learn from it / Questionnaires/surveys sent to personal budget holders and their carer’s. / Currently inputting the information.
Background information:
A co-production approach has being taken to agree the three priorities and action plan. Service user and carers groups were involved at the initial stages to ensure that they were given the opportunity to input their views and to discuss the key themes and what they felt was important. Their feedback and involvement will continue throughout the process
At the six monthly reviews we will monitor our progress in relation to our commitment to making it real and our markers of progress, ensuring that service users, carers and citizens are involved.
Markers of progress towards personalised, community based support.
We have established individual work streams to support the implementation of the Care Act and we are conscious of how personalisation is embedded throughout the Care Act.
We have signed up to our commitment as a Council and so we are working in partnership to ensure that developments made are fed back throughout the directorates. Adults, Health and Communities working closely together to ensure we are sharing good practice and moving towards our markers of progress.
Information and advice
Trusted information sources are established and maintained that are accurate, free at the point of delivery and linked to local and community information services.
Local advice and support to include user-led organisations, disabled peoples and carers organisations, self- advocacy and peer support
Active and supportive communities
People are supported to access a range of networks, relationships and activities to maximise independence, health and wellbeing and community connections (including public health). Our work in the future with Inclusive Change will further develop community capacity and move towards the next stage of personalisation, creating strong and inclusive communities.
Personal budgets and self- funding
Everyone eligible for ongoing council funded support receives a personal budget. Direct payments are the main way of taking a personal budget and good quality information and advice will be available.
What date was the board level declaration agreed? Lead contact for this action plan:Lisa Willcox
Start date for action plan: Initially August 2013.
Review date for action plan: December 2014
Wakefield Markers of Progress Action Plan 2 Making it Real