Aaron’s Sales and Lease Ownership

Associate Performance Appraisal

Position – Customer Accounts Manager/Accounts Adviser

Associate Name: Date of Review:

Evaluation/Appraisal Rankings:

Far exceeds company standards / Above company standards / Meets company standards / Below company standards
I. Customer Service
a)  Properly records and classifies customers according to pay habits
b)  Effective at saving returns
c)  Handles sales opportunities when required
d)  Readily assists on customer deliveries when required
e)  Contributes to overall effective of the “CZ”
f)  Effective at “closings” when required
II. Renewals Exceeds Above Meets Below
a)  Routinely achieves planned renewal goals
b)  Understands the overall renewal process and uses all tools available
c)  Understands and effectively recommends the proper use of extensions/deferments
d)  Limits partial payments and maintains standardized renewal dates
e)  Collects additional revenues through the proper use of reinstatment fees and in home fees
III. Attitude Exceeds Above Meets Below
a)  Displays a genuine “like” for the business and company
b)  Is a positive influence on other store associates
c)  Receives and uses constructive criticism well
d)  Is a TEAM player – supports and contributes to the overall store.
e)  Takes pride in a job well done – does not accept mediocrity
IV. Dependability Exceeds Above Meets Below
a)  Associate is punctual and does not miss work
b)  Can count on this associate to do whatever it takes to get the job done
c)  Looks for additional things to do when pace is slow
d)  Completes tasks accurately and timely
e)  Does not waste time
V. Organization and Administration Exceeds Above Meets Below
a)  Documents and records all customer promises/contacts
b)  Updates customer information at all contacts
c)  Maintains daily goals and tracking system for renewals
d)  Assist in overall cleanliness and organization of the back room
e)  Maintains and numerically tracks all hand/field receipts
Performance Areas Exceeds Above Meets Below
Customer Service
Renewals
Attitude
Dependability
Organization and Administration
Overall performance ranking
Action plan for improvement
Associates comments

Associate signature: Date:

(My supervisor has reviewed this evaluation and provided me with a copy)

Supervisor signature: Date:

CAM/AA Review – Page 3