Easterhouse Citizens Advice Bureau
JOB DESCRIPTION
Job Title:Money Advice Support Worker
Salary Range £23,896 - £24,643
Summary of Job Remit
The money advice support worker will provide support, supervision and training for advice workers. Specific requirements are to maintain the quality and effectiveness of the service, in particular within the area of debt problems; provide formal representation for clients at tribunals and where appropriate assist the Quality Officer in the delivery of training in money advice.
Major Tasks
Provision of support and supervision of the advice staff and to be available for advisers on advice sessions to assist with complex issues
To review and undertake detailed casework on a range of issues including debt problems, welfare rights etc.
Ensure that appropriate systems are maintained for case recording, statistics, follow-up work and quality control
Progress casework and undertake research of case issues when required
Maintain expertise in relevant legislation e.g. debt, welfare rights
Provision of training in money advice and related areas
Represent clients at various court/tribunals such as Social Security Appeals and the Sheriff Court
Collation of statistics and the provision of regular reports to the bureau manager for the purposes of monitoring and reviewing the service in money advice
To assist in the production of briefing materials, social policy reports and information leaflets
To assist the manager to create an awareness within the community and wider area, of the role of Citizens Advice Bureau in relation to debt enquiries and to liaise with relevant agencies
Abide by the Health & Safety guidelines and share responsibility for own safety and that of colleagues
To identify own training and development needs and raise with line manager between appraisals
Any other duties which may be reasonably requested by the manager to ensure the effective provision of the advice services
Easterhouse Citizens Advice Bureau
Person Specification
Money Advice Support Worker
Essential
Sound knowledge and experience of Money Advice
Sound knowledge of Welfare Rights
Ability to provide support and supervision to volunteers
An understanding and empathy with the aims and objectives of CAB service
Ability to motivate others and work in a team setting
Experience in advice giving
Acts on own initiative and communicates clearly verbally and in writing
Ability to prepare reports and keen analytical skills
Ability to represent clients at Unified Tribunals
Commitment to equal opportunities
Ability to use IT in the provision of an advice service
Desirable
Experience of statistical analysis
Experience of working in the voluntary sector
Experience of staff supervision
Experience of court/tribunal representation
Experience of delivering training