Client Services Executives, London
£18,000-plus bonus
For a driven people person this is a great opportunity to break into the world of Client services. Datamonitor has a dynamic and vibrant client services team, full of energy. The job is an excellent opportunity to work with a wide range of different multinational organisations as well as many different teams across the Datamonitor group. Datamonitor sells to the worlds leading companies over many different functions from Consumer goods to Financial Services to Healthcare and many more. For the successful candidate this is an excellent career opportunity to break into a Global company with offices in over 20 countries all over the world.
Datamonitor, a market place leader
Datamonitor is a market leader in the business information industry, providing business professionals across key sectors with data, analysis and forecasting tools on a one-stop online platform – helping 6,000 of the worlds largest companies profit from better, more timely decisions. Every year we publish more than 1,000 pieces of key insightful analysis that contribute to our report publishing and custom tailored consulting. We are a recognised Superbrand, and have developed quickly into today’s global organisation of 1,500 employees with sales of US$250 million and double digit rates of growth.
Who we are
Datamonitor is a truly global organisation, spanning twenty countries with a diverse workforce. We offer an environment that encourages innovative thinking, early responsibility, exciting challenges and progression opportunities. We work closely with our dynamic leadership teams to encourage a career path that promotes learning and development.
Position Description
This role will be running the Ask and Analyst function on our Knowledge Centre and will involve:
- Ensuring all clients receive a response within 24-48 hours
- Create daily, weekly and monthly enquiry reports and adhoc when needed
- Field and respond to client service calls
- Facilitate effective communication between sales and R&A teams
- Ongoing development of the AAAHelpdesk
- Any other adhoc tasks that would be responsibly expected of you
The successful applicant will possess:
- Good verbal and written communicator
- Comfortable with Microsoft Word, Excel, Outlook type packages
- Familiar with CRM packages and clear understanding of the importance of CRM upkeep
- Well organised individual with good telephone manner
- Team player, good under pressure
- Problem solving, positive attitude and a service oriented mentality
- Self-motivated, with proven ability to work efficiently and independently
Please email a detailed CV and Covering Letter to quoting reference – AAA/Lon/reed
Datamonitor is committed to being an equal opportunities employer. In order to assist us, it would be appreciated if you could please inform us of any special needs or disability requirements you may have. If you are a non-EU citizen, please state your eligibility to work within the EU.
Datamonitor’s five Employee Values underpin our company culture:
Exceptional People • Intellectual Intelligence • Commercial Focus • Client Commitment • Execute Well