Training People Who Care

Community Services Training

and Development Centre

Morgan & Hay Pty Ltd

STUDENT

HANDBOOK

‘Training People Who Care’

Contents: Page

General Information...... 2

Stairwell Procedure…………………………………………..2

Student Facilities...... 3

Book a `CinoCafé’...... 3

Computer Access...... 3

Parking...... 3

Phone...... 3

Personal Property...... 3

Physical Facilities...... 3

About Community Services Training & Development Centre

Morgan & Hay...... 4

Our Responsibility...... 4

Student records...... 4

Student Responsibilities...... 4

• Attendance...... 4
• Assignments...... 5
• Mobiles in the classroom...... 5
• Behaviour in the classroom...... 5
• Attire...... 5
• Study groups...... 5
• Lunch in the classroom...... 6

Student Feedback...... 6

Forms...... 6

Application for Extension Form...... 6

Assessment Cover Sheet...... 7

Notification of Withdrawal...... 7

Copies of each form ...... 8-11

Work Placement...... 12

Policies...... 14

Training – Policies & Procedures...... 13

Information & Selection...... 13

Student Learning Support & Counselling...... 13

Course timetable & program design...... 13

Mutual Recognition (credit transfer)...... 13

Skills Recognition...... 13

Assessment...... 15

Grievance Policy & Procedures...... 16

Equal Opportunity...... 17

Access & Equity...... 17

Occupational Health & Safety...... 19

Fees Charges and Refunds Policy...... 20

Appendix 1

Code of Practice

GENERAL INFORMATION

Community Services Training andDevelopment Centre

MORGAN & HAY Pty Ltd

Registered Training Organisation

Managing Director: AndrewBadenoch

General Manager: DianneFlego

Trainer Manager: ElaineTaylor-Frederick

E-Learning Coordinator: SarahColeopy

Course Coordinator/FinanceOfficer:JennyBradley

Course Coordinator/Records Officer:DeborahJarvis

Admin/ Student Services Officer:Simmone Standing

TRAINING CENTRE & ADMINISTRATION

Level 2B,HighgateParkBuilding

103 Fisher Street

FULLARTON SA 5063

Tel: (08) 8273 3400

Fax: (08) 8273 3434

Email:

Website:

In considering the uniqueness of our Training Centre being located in the Disability SA’s Highgate Park Building, which is also the home and residence of Disability SA clients, we require you to be aware of the following:-

That this is their (Disability SA clients) home

As residents of this building, they have rights

Staff and students need to respect resident’s rights but also be aware that some residents may pose challenging behaviours and can exhibit inappropriate social behaviour.

You are responsible for ensuring your personal safety by:

refraining from using the ‘Resident’s Only’ lift

using the stairs instead of a lift

seeking assistance where required and

report any incidents to your Trainer or Management of the Training Centre.

Use of Lifts

For security purposes from 6 pm each evening you will not be able to access the lifts to go up to level 2.

Stairwell Procedure

Due to the age of the building the lifts can be temperamental at times! You may prefer to utilise the stairs instead. Please use the following code to gain access to and from the stairwell.

2501E

(An easy way to remember the code is Xmas day = 25, New Years Day = 01 and E for entry/exit)

Student Facilities

A kitchen is available with tea & coffee supplies provided by CSTDC which is

free to students. A fridge an microwave are also available for student use.

It is the student’s responsibility to keep this area clean and to wash, dry and return cups to the shelves provided.

Book a`cino Café

The Café, located on the ground floor, provides a good choice of drinks and food for lunches and is open 8.30am – 5.00pm, or you may bring your own packed lunch.

Computer Access

Two computers located at the entrance of Book @cino Café are free to use (if not in use already) with internet access and no logins required for CSTDC students requiring to do research.

Parking

Parking is available on Fisher Street or Highgate Street, (Side Street). Car spaces in

Gate 1, 2 & 3 are usually taken up by personal care workers and office staff of Disability SA.

It is advisable to allow additional time for parking to attend classes on time.

PLEASE DO NOTPARK IN THE MORGAN & HAY

DESIGNATED CAR SPACES IN CAR PARK 3

Phone

Students have access to an onsite telephone for course related telephone calls and emergencies. Please ask at reception.

Personal Property

Community Services Training and Development Centre do not accept any responsibility for loss or damage to personal effects.

Physical Facilities

All teaching facilities and equipment are to be maintained with respect and care of personal property.Staff and students must be mindful of all Occupational Health, Safety and Welfare aspects of the work-site in regard to personal and student’s wellbeing.

Community Services Training and Development Centre

Morgan & Hay Pty Ltd

Morgan & Hay- CSTDC is a Registered Training Organisation successfully operating for over fourteen years and is committed to the delivery of quality training programs for training in Aged Care, Disability, Home & Community Care and Mental Health sectors.

We specialise in providing training in nationally recognised qualifications for Personal Care Workers, complying with the Australian Quality Training Framework standards for Registered Training Organisations.

‘Training People Who Care’

Our Responsibility to you:

We have a responsibility to you as a student to provide you with a quality of service that will assist you as much as possible in attaining your qualification.

CSTDC recognises that learners have different and diverse needs. Learning support is available to students if required. This can take the form of negotiating varied forms of presentation of work.

Student Records

Statements of Attainment or Qualifications will be issued to you on completion of your course. If a copy is requested to replace those already provided to students, a small fee will be incurred.

Student Responsibilities

General:

Ensure that all the information provided to Community Services Training and Development Centre (CSTDC) is accurate

Notify CSTDC of any contact changes (email, phone, address etc.)

Notify CSTDC Management of any difficulties or problems they may experience with CSTDC staff, procedures or training

Achieve satisfactory progress with their studies through participation or attendance as required

NOT submit or claim as their own, work derived from another source or work done by another person.

A student may withdraw from program/course by giving notice in writing to CSTDC. He or she will be given recognition for any completed modules/units to date. A Statement of Attainment will be issued.

Class Attendance:

If at any time and for any reason, you are unable to attend classes, please follow the listed procedures:

1. Contact CSTDC office on 8273 3400
2. Speak to a course co-ordinator to arrange an alternative date to make up for your missed class.
3. If your training is funded by the Government or an organisation, a medical certificate will be required if there is non attendance in class of more than 3 consecutive training days.

Use of Mobiles in class rooms:

Mobile phones are to be switched off during class times. Mobiles are not to be used whilst the trainer is teaching.

Behaviour in the classroom:

Any behaviour or distractions in class by a student which interferes with the ‘Trainers Right to Teach’ and the ‘Students Right to Learn’ will be initially dealt with by the trainer. Any further actions required will be in a meeting with CSTDC’s General Manager.

Study Groups:

If students are using a classroom for study, please consider and be aware that adjoining classrooms are being used for training and to keep the noise down.

Attire:Please wear suitable casual clothing and comfortable shoes to all training sessions.

Assignments:

Dates will be set for submitting assignment or assessment activities.

When submitting assessment work you need to include an ‘Assessment Cover Sheet’(see page 8) at the front of your work & a ‘Competency Record’(see page 9) sheet at the back of your work. Complete the participant’s requirement on this competency record sheet and please assist data management by writing your class group number on the top of this record sheet. Both these sheets must be handed in for every unit on your training plan.

Both sheets are available in each classroom

Please Note: Homework submitted without these two sheets will be handed back to student to be resubmitted.

If assignment work is not ready to submit by the expected date, you must apply for an extension. An ‘extension application form’ must be completed and approved by a trainer. You will be notified if granted

Crisis or emergency situations for non completion of you assignment must be discussed with the trainer

It is the student’s responsibility to collect marked assignments. Please ask the reception for any assignment work to collect.

If requiring another person to collect your assignment, please provide the person with a signed letter giving authorisation.

Completed assignments will be retained at CSTDC for a period of 1 month only after completion of your training.

Please contact CSTDC Administration Officer to arrange the return of any uncollected assignments if you a distant learner student.

Plagiarism and Collusion- Plagiarism is the act of directly copying work without referencing or acknowledgement of the original work. It is considered a form of cheating. Collusion is the inclusion of the work of others rather than your own. Plagiarism and collusion is not acceptable by CSTDC or any other educational facility. In the case where a student is found of this behaviour, an investigation will be dealt with by management of CSTDC.

Please Note:

Appropriate Clothing for Manual Handling & Personal Care Practical Training

Pants, shorts (no skirts), non revealing tops, no tight clothing to interfere with movement, closed in shoes (no high heels), no dangling jewellery (plain wedding band is OK), long hair to be tied back.

Lunch in the classrooms:

Eating of lunch is permitted in the classroom.

Any leftover food, rubbish or drink bottles are to be placed in the Kitchen Bin.

Please do not use outside cigarette tray/bins for rubbish as this is a fire hazard.

Student Feedback

Learner Feedback Surveys will be issued to you at the commencement of your course. Your feedback plays an important role in developing the quality of your education and assists us to continually improve training at this organisation

Forms

Application for Extension Forms

Application for Extension forms are provided in your folder on commencement of your course.

When completing the Extension Application Form please ensure you fill out all information required;

The extension form must have your name and last name and a way to notify you of application approval such as Mobile or Email.

Name of Course; the name of the course that you are enrolled in, e.g. Certificate III in Home and Community Care etc.

Group Number; the number of your class group.

Unit Code;the full unit code must be filled in e.g. Follow safety procedures for direct care work, the code is CHCOHS312A, otherwise we won’t know which unit you are asking for the extension for. Please only put one unit per allocated line.

Trainers Name;this is needed for each unit as the trainer that delivered that particular subject will most likely be the one approving the extension form and following up over dues.

Reason for Extension; this part is not needed to be filled out unless it is your second application for that particular unit, or if you are requesting more than two weeks for extension.

Please sign and date and hand into reception in the incoming homework box for it to be marked in.

If you have filled one in from home or are part of E-Learning you may fax, email or post the application for extension form in.

If you have more than three units for the allocated spaces on the extension form please fill out a second application form.

Additional forms are available in appropriately marked boxes in the training rooms or from reception.

Assessment Cover Sheet

An Assignment Cover Sheet must be slipped into the front of the plastic sleeve with your homework. The purpose of the assignment cover sheet is to help track your home work so it doesn’t get lost or misplaced. Filling it in properly will help the trainers recognise your work for marking and making notes in your files. Please remember yours it not the only homework the trainers mark at any one time.

The following details are a must;

Students Name; your name must be written clearly on the cover page.

Group/Class; this is the number given to your group/ class that you are in, and is necessary for tracking your assignments to your personal file.

Subject Code: CHC; each assignment has its own subject code, e.g. Follow safety procedures for direct care work is CHCOHS312A. It is necessary to fill in the whole code.

Trainers Name; for each assignment you must fill in the name of the trainer who held the class for that unit.

Assignment Cover Sheets are found in boxes in both the main training rooms, or can be provided by reception when needed. Feel free to take as many as needed.

Please take note of what is written at the bottom of the Assignment Cover Sheet; without the Competency Record Sheet and other details provided, homework may not be able to be marked and will be handed back to you to be submitted again.

Notification of Withdrawal

In the event you for any reason at all are no longer able to participate in your course we would greatly appreciate it if you could fill out a Notification of Withdrawal form. You can remove the one attached or photocopy it or ask reception for a copy.

Please find a copy of above forms attached behind.

ASSESSMENT COVER SHEET

Please attach this sheet to the front of your

Assignment/homework before submitting

for marking.

STUDENTS NAME:………………….………………………

GROUP/CLASS: …………………………………………….

SUBJECT CODE:…………………………………………….. .………………………………………………………………….

TRAINERS NAME:……...…………………………..

DATE SUBMITTED:…….…………………………..

No additional assessment tasks required

Additional assessment tasks required – Resubmit (see comments on competency record sheet)

• Remember to enclose Competency Record Sheet for each Module/unit with your assignment.

1. Print name and sign Competency Record Sheet
2. Print Unit Code and Title at top of page
3. Place Group Number on top right corner

(This ensures your work is identified, and then returned to you; also put your name/initials in the top corner of loose sheets/pages of work)

/

Unit Code and Title

Competency Record

After assessment the competency record should be completed and signed by the learner, assessor, and the supervisor. If competency is not achieved at the first attempt strategies to address gaps in the performance need to be identified and time for reassessment arranged.

Assessment tools used and satisfactory outcomes achieved (Tick)

Assessment activities (AT1) / Oral/ written questioning (AT2)
Project(s) (AT3) / Supervisor/ third party/ report (AT4)
Assessor demonstration report (AT4) / Portfolio of evidence

Other assessment methods used by the RTO and satisfactory outcomes achieved (please detail)

I declare that the assessment tasks completed in this learner guide are all my own work.

Learner name / Learner signature / Date
Supervisor/ third party name / Supervisor/ third party signature / Date

The learner has been assessed as competent in the elements and performance criteria, critical aspects for assessment, required skills and knowledge for this unit and the evidence presented is:

Authentic / Valid / Reliable / Current / Sufficient

Assessor comments:

Assessor name / Assessor signature / Date
If the learner is not yet competent in this unit – date for reassessment

Strategies to address gaps in performance/ trainee comments

Given Names / Family Name
Address
Postcode
Phone / Home Work Mobile
Email
Name of Course / Group Number
Unit code / CHC / Due date of assignment / / /
Trainers name / Length of extension sought
Unit code / CHC / Due date of assignment / / /
Trainers name / Length of extension sought
Unit code / CHC / Due date of assignment / / /
Trainers name / Length of extension sought
Reason For extension: (if more than two weeks or is a further request for extension)
Signed / Date / /

Office use only

Extension of time granted /  Student advised of response
Signed Date / / / Signed Date / /
Comments:

Work Placement

A National Police Clearance is required to undertake Work Placement and is also required to gain work in the Community Services Industry.
We will always strive to place students in an area where they wish to work and in close proximity to their home. However, we can’t guarantee this. We will however work with students to try and match their requirements as closely as possible.
Community Services Training and Development Centre only facilitate work placements, possible traineeship or employment is at the discretion of the organisation.
Work placement is an opportunity to for you to demonstrate your skills learned & show your abilities.
Community Services Training and Development Centrecannot guaranteeoffers of employment on completion of your work placement as this is an agreement between the organisation and the student.
Please note that if a recommendation for employment is forthcoming, normal recruitment processes will be actioned by the organisation (e.g. medical assessments, reference checks, police clearance sighted and possible interview etc.) before confirmation of employment is given.
Please be aware that the process of recruitment can vary in length of time to determine an outcome.
If students have any problems whilst on Work Placement, they are to contact CSTDC on 82733400
Whilst on Work Placement Students are to wear clothing suitable for the role and to abide by the policies and procedures of the organisation.

CSTDC- Morgan & Hay Policies

Training – Policies and Procedures