Nordstrom Privacy Policy Overview
Welcome to Nordstrom. As a customer of the Nordstrom family of companies, your trust is our most important asset. We take the protection and proper use of your personal information seriously and are committed to protecting your personal information in our possession. In order to preserve your trust, we want you to understand what personal information we may collect from you, how we use such information, and the choices you have regarding our use of this information.

In this policy, "personal information" means any information by which you can be identified or contacted, such as your name (first and last), address (city, state, zip), e-mail address, telephone number, etc.

This Privacy Policy governs your experience in our US stores and on this website unless otherwise indicated.

Categories of Information We Collect
We collect personal information when communicating or interacting with you through Nordstrom.com, our stores or the Nordstrom family of companies. Some examples include:

  • registering for a shopping account, Wish List or Product Review account on our website
  • when you request that merchandise be sent to you or others, make purchases or returns with us, place an order with us online, via phone, mail, e-mail or fax, or request an e-receipt
  • fulfilling orders you place and delivering packages
  • requesting a catalog or other content and communications from us or when offering recommendations to you
  • subscribing to Nordstrom.com E-mail Updates (our e-mail newsletter) or other communications from us or managing your preferences with us
  • applying for an account with us
  • your Financial Account numbers when transacting with us
  • interacting with our websites or mobile sites, mobile applications and services
  • when you participate in any of our programs such as contests, sweepstakes, surveys, loyalty programs, wedding programs etc.
  • when you apply for employment which may include your social security number or social insurance number
  • working with our salespeople who assist you with your fashion needs and purchases
  • through communications with you, or through the Nordstrom family of companies
  • contacting us with a comment, question or complaint

We may also collect personal information about you from other third parties, such as demographic firms, to make our future service and marketing efforts more efficient and personalized for you. We may combine all information we collect and we may disclose this information within our corporate family of companies or our service providers. When you visit our websites we may also gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses or other device identifiers, browser information, Internet Service Provider (ISP), operating system, location, date/time stamp and clickstream data.

How We Use Your Information
We use the personal information that we collect to conduct our business and to provide you with the best possible products, services and experience. We may collect and use your information to provide you products and services, notify you of product recalls or safety issues, process and respond to your application for current or future career opportunities, process membership requests when you apply or otherwise administer your participation in our programs, to respond to your comments, questions or complaints, determine your satisfaction with our programs and service, to personalize your experiences, if you ask us to, send you marketing communications and other information you have chosen to receive regarding our products, services, marketing or special events. We also use your personal information for our everyday business purposes such as payment processing, analytics, fraud prevention, reporting, making back-ups and legal compliance.

How We Share Your Information
To best serve you, we may share your personal information with other members of the Nordstrom family of companies and with service providers that provide support services to us or that help us market our products and services, administer our programs, operations, fulfill your requests, surveys, contests, sweepstakes and product reviews, or provide you with membership information. Service providers, third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from Nordstrom. We may also, in certain instances, disclose your personal information when we have reason to believe that it is necessary to identify you, contact you, to advise you of a product recall, detect and protect you or us from fraud, manage information security or bring legal action to protect your rights or the rights of Nordstrom or others. We may also disclose your personal information when you ask us to do so or when we believe it is required or permitted by law.

Personal Book
One of our most valuable tools we have for building and maintaining our relationship with you is Personal Book. It allows us to better serve you in a number of ways, including keeping you informed on when your alterations, repairs, or your favorite brands or product will arrive, and notifying you about sales, special appearances and store events or promotions of interest to you.

To best serve you, we record and access information in Personal Book, including your name, address, telephone numbers, e-mail address, interests, privacy preferences and purchase history. All Nordstrom Salespeople are expected to use Personal Book in an ethical and appropriate manner. This includes only entering accurate customer information, voluntarily given by you to the Salesperson, for the specific purpose of entering it into Personal Book or any other Nordstrom-approved data device.

Personal Book allows our Salespeople to follow through on our commitment to serving you in a professional manner, and we are dedicated to ensuring that the information you provide is protected and secure. Personal Book is the property of Nordstrom and may be used for Nordstrom-related purposes only.

Mobile Privacy
Nordstrom offers mobile applications (commonly known as "apps") that allow you to shop online, check product availability, learn about store events, or receive other information from Nordstrom. All personal information collected by Nordstrom via our mobile application is protected by this Privacy Policy.

Although you do not have to provide your location information to Nordstrom to use our mobile applications, our store-specific services such as find-an-item require a zip code to function. You may manually enter a zip code and we will save your zip code(s) for future reference. Alternatively, when you download our mobile application, you may choose to allow it to obtain your precise location from your mobile device when you click the "near me" button. In this case, we will determine your zip code from the precise location data received from your mobile device. We do not store precise location data; we only store the zip code associated with the location. We may also update our mobile applications to offer automatic (or "push") notifications. We will provide push notifications only to those customers who opt-in to receive such notifications from Nordstrom. If you have questions about location and notification privacy, please contact your mobile service provider or the manufacturer of you device to learn how to adjust your settings.

In the future, we may offer updated or enhanced versions of our mobile applications that include additional features created by us or using third party functionality. Our applications or the third party may automatically collect information about your precise location from your device, but only if you allow it.

Cookies, Web Beacons, and Other Similar Technologies
Our website uses "cookie" and "web beacon" technology. We use cookies and web beacons to identify your device, provide website user authentication, conduct fraud prevention and management services, distinguish you from other visitors, record your IP address and understand your use of our site, and identify the name of the Web site from which you linked to Nordstrom. This information is used for fulfilling contracts with our business partners, and to help us serve you better by improving our website design, as well as our products, services, and promotions. We do not otherwise track any information about your use of other websites. Information obtained through cookies and web beacons may be shared with or obtained by service providers on our behalf. More information is available under Third-Party Advertising Partners.

A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. A web beacon is a small string of code that represents a clear graphic image and is used in conjunction with a cookie.

When you visit our website, we may use both a session and a persistent cookie. This Nordstrom-placed cookie may contain information (such as a unique user ID) that is used to track your usage of our website and in some cases, your e-mail address. Your e-mail address is only saved in this Nordstrom-placed cookie if you register with us. A web beacon allows us to capture certain additional types of information about a visitor's actions on a web site, such as a visitor's cookie number, the time, date, duration and number of page views, a description of the page where the Web beacon is placed, and details about any items that were purchased.

If you register with us, this Nordstrom-placed cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you save your information with or order from us, we may also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. You can disable cookies at any time by using your browser options; however, if you turn off cookies, we will not be able to track your order or enable you to make a purchase from our website. In addition, we will not be able to recognize you as a registered user to allow you access to your account information.

We may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash technology that may be built into your computer or downloaded by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our sites by measuring which areas are of greatest interest to customers. We do not use Flash cookies for marketing or behavioral targeting purposes. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies. Learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.

Third-Party Advertising Partners
We use third-party service providers to serve advertisements (banners or links) on our behalf across the Internet.

These service providers may collect non-identifiable information about your visits to our website, and your interaction with our products and services. Such non-identifiable information is anonymous and does not include your name, address, e-mail address or other personal information. The anonymous information is collected through the use of a pixel tag (also known as cookies and action tags), which is industry-standard technology used by most major websites.

In addition to the anonymous information about your visits to our website, our service providers may also use the anonymous information about your visits to other websites to target advertisements for products and services available from Nordstrom.

Currently, we use third party-placed tracking pixels and cookies from the following advertising delivery partner: TellApart. In the future we may partner with other companies to provide interest-based advertising, both on and off Nordstrom.com. If this occurs, Nordstrom provides you with an opportunity to opt out when these advertisements are served. You may manage your third-party advertising preferences by clicking here.

If you would like more information about this practice and to know your choices for not having this anonymous information used by third-party service providers, please visit

Facebook Custom Audience Ads from Nordstrom
We may display interest-based ads to you when you are using Facebook through a tool offered by Facebook called the Custom Audience Tool. This tool allows us to personalize our ads based on your shopping experience with us. We do not share any of your personal information, including your shopping history, with Facebook. The tool lets Nordstrom convert your e-mail address to a unique number that Facebook uses to match to unique numbers Facebook generates from e-mail addresses of its users. You may opt-out of Facebook Custom Audience ads from Nordstrom by clicking here.

Social Media Interactions
Nordstrom invites you to socialize and share your fashion inspiration, finds and purchases with your friends using Social Media tools such as Facebook, Twitter, Pinterest and Instagram. If you choose to use these tools, you may be sharing certain profile elements, including your comments. This sharing is subject to each social media program's privacy policies. We also use Facebook Social Plugins to allow Facebook to share information and friends' activities with its members while they are on our website. For example, Social Plugins allow Facebook to show you and your friends' "Likes" on our product pages if you are logged into Facebook while shopping at Nordstrom.com. Nordstrom does not receive or control any of the content from Facebook Social Plugins. To remove a Facebook "Like" through Nordstrom, place your cursor in the "grayed out" Like button and click on the "X" that appears. This removes the "Like" from your Facebook Page, as well as from Nordstrom's websites. You can also delete comments made while at Nordstrom.com from your Facebook Page.

For more information about Facebook Social Plugins and other social media tools, click here.

We may allow you to sign in to your Nordstrom.com account using Facebook Connect. If you choose to do this, we may collect information necessary to facilitate social interactions such as friend lists, birthday, check-ins, basic profile information and your profile picture but only if the privacy settings you and your friends set within Facebook allow it. We will use the information we collect to create and facilitate an interactive social experience and to bring you products, services and programs from Nordstrom. Nordstrom will always comply both with its privacy policy as well as with Facebook Connect terms regarding use of Facebook profile information.

Links to Other Websites and Services
Websites provided by the Nordstrom family of companies may include links to other Internet sites, content, or videos (embedded or direct links) maintained by third parties ('Linked Sites'). Nordstrom provides Linked Sites to you solely as a convenience, and the inclusion of Linked Sites does not imply endorsement by Nordstrom of the Linked Sites. You access Linked Sites at your own risk and by accessing them you leave Nordstrom's website. Linked Sites are not under the control of Nordstrom and Nordstrom is not responsible for the contents of any Linked Site, including the privacy policies or tracking technologies they may use. We encourage you to check the applicable privacy policy to determine how they will handle any personally identifying information they collect from you.

Your Information, Your Choice
To update us with your preferences, you may contact us using one of the following methods:

  • Call 1-866-554-6591, or
  • E-mail , or
  • Send your request to Nordstrom Privacy, PO Box 21986, Seattle, WA 98111

Please note your preference as stated below:

"I prefer not to receive e-mail advertisements, such as updates regarding products and services, special promotions or upcoming events." (You may also click the designated link at the bottom of all Nordstrom.com e-mail advertisements to be removed from future e-mail updates.)